Surprise: Moto G4 Plus to get Oreo update after all

Update: Motorola confirms Moto G4 Plus will be updated, Moto G4 excluded
Surprise: Moto G4 Plus to get Oreo update after all

Initially appearing to have dropped Oreo support for the Moto G4 and Moto G4 Plus, Motorola now officially confirms the G4 Plus at least will indeed get Android 8.0.

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After the marketing hiccups detailed below caused confusion and outrage among G4 owners, this is a good move for Motorola who admits it actually was not planning on updating the devices originally. But sadly, there was no mention of the Moto G4 so it looks like owners of this model will have to deal with the let down. Here’s the official statement from Motorola’s Oreo update blog:

"Since the time of posting this, we have learned of some errors in our marketing materials around Android O upgrades for moto g4 Plus. It’s our general practice for the moto g family to get one major OS upgrade per device, so it wasn’t originally planned for Android O. But it’s important to us we keep our promises, so in addition to the N upgrade it has already received, we will be upgrading moto g4 Plus to Android O. Because this is an unplanned upgrade, it will take some time to fit into our schedule, we’ll update our software upgrade page when we have more info."

After launching in May 2016, the Moto G4 and G4 Plus were slated to receive the Android O update. But their absence in a newly released lineup of Oreo-supported handsets, plus changes to an infographic for the phone line made it seem like Motorola had backtracked. Given the change was not explicitly addressed, the news came as a very unwelcome surprise to Moto G4 owners.

motog4 no oreo
The last sentence of the last paragraph mentions only Android N. / © Android Police

Adding insult to injury, there appeared to be some confusion within the company as the India branch actually confirmed on Twitter that the Moto G4 will in fact receive Android 8.0. The tweet however was pulled shortly after.

Moto G4 and G4 Plus owners got angry, and for good reason—the G4 phones are less than 18 months old so essentially ending the shelf life of a popular and relatively young device is a negligent, if not baffling decision. Gone are the days when the rollout of Motorola’s Android updates were so well managed, they sometimes appeared even before the beloved Nexus phones.

Do you think this is acceptable from a big brand like Motorola? Should the company publicly apologize and address why this has happened? Let us know.


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  • Mark G. Sep 20, 2017 Link to comment

    People are getting upset because a manufacturer has decided to put profit over customer satisfaction.... Duh..

    Motorola and any other manufacturer do not make any more money from issuing updated OS, they obviously want you to discard the device and buy a new one.
    To be surprised or disappointed or to feel cheated is not really a concern for Motorola.

    They are though very concerned about the profit margin per device over the 2 year standard period.
    If they keep updating older devices then inevitably people will not be in a hurry to purchase a new device.
    Where should the line be drawn? 2yr/3yr/4yr?
    I'm not siding with the manufacturers, but a healthy dose of common sense and reality should dictate your emotional response.

    Peace 🖖

    Dean L.Deactivated Account

    • Dean L. Oct 1, 2017 Link to comment

      Agree Mark G. There's no profit for them to issue an update. But in the end it could impact profit since unhappy customers may go elsewhere for their next phone.

  • Abhishek barai Sep 19, 2017 Link to comment

    Are you kidding with us ,this is not done,don't make a fake promise

  • Sharan Kumar Sep 19, 2017 Link to comment

    This is not first time moto has done fake promises. I have G4 and was suppose to get Android 7 in india as announced last year. It is around one year still waiting for it. Really pissed off with moto. I wish i could write some decent word here for them.

  • Paul Warner Sep 19, 2017 Link to comment

    My Moto G4 Plus is only 9 months old so a little pissed that it's not going to Android O . It's currently stuck on 7.0

  • Scott Simpson Sep 18, 2017 Link to comment

    Am baffled as to why Motorola is screwing customers in this manner I have the moto g5 plus thought I would give them another chance I have had moto phones since g3 but even now my device is stuck on January security patch whilst Brazil and India are sitting pretty on August update I'm so disappointed in the company and to whatever direction there going in but this is going to have a mass effect on them am retail GB and I can't see anyone in the UK buying their brand again personally I sure as .... won't ever buy from Motorola again!!

  • Andy Guar Sep 18, 2017 Link to comment

    I will never buy a Motorola phone again

  • Greg1100 Sep 18, 2017 Link to comment

    My wife's Moto G4 is not yet 12 months old, and to find out it will not be upgraded/dated is disgusting. It is not that it will not handle the update, it can, lenovo want shafting with the blunt end of a pineapple.

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