Samsung promises to fix S10 fingerprint sensor with update

Samsung promises to fix S10 fingerprint sensor with update

The in-display fingerprint sensor on the new Samsung Galaxy S10 and S10 Plus has heavily criticized online with many users feeling that the ultrasonic sensor is not as good as it should be. Samsung has acknowledged the issue and promised to improve performance through future software updates.

The topic has been somewhat polarizing, with some users reporting that the in-display fingerprint sensor has been great. This is kind of indicative of tribal nature of smartphone fans, however, and I'd always take extreme reports on either side of the debate with a pinch of salt. For the record, our own Simone Scanu, who reviewed the S10 Plus this week, found that the fingerprint sensor didn't agree with him. Despite trying to reconfigure everything several times, it kept failing to recognize his fingerprint.

AndroidPIT samsung galaxy s10 fingerprint g3qt
The ultrasonic fingerprint sensor is under the display on the S10 and S10 Plus. / © NextPit

Samsung already released a major software update, which mentioned fingerprint sensor problems, during the review process but, despite this, Simone continued to find it slow and inaccurate. Now, Samsung has addressed the issue directly: "we will continue providing updates to make the scanner work better."

Samsung also pointed out that users may face issues with the fingerprint reader in dry conditions or if there are cuts or scratches on the finger that is being scanned. The South Korean manufacturer also said that users will find that the accuracy improves after a couple of weeks even if it seems as though the fingerprint sensor has issues out of the box.

The S10 sensor uses a high-frequency ultrasonic sound to effectively create a detailed image of the fingerprint. It is the first flagship smartphone to offer such a sensor. The in-display fingerprint sensors we've seen so far on the OnePlus 6T and the Mate 20 Pro are optical or use cameras or light to read the fingerprint.

So it looks as though S10 users that are frustrated with the performance of the in-display fingerprint sensor on their new smartphone will just have to sit tight and wait for Samsung to release further updates. Is that satisfying enough for a product that starts at $900? Let us know what you think.

Source: SamMobile

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  • Cj Glover Mar 29, 2019 Link to comment

    I like the new phone but I find myself missing my s8 plus. The face sensor has been way faster to recognize me than my fingerprint sensor and I miss having a dedicated scanner that wasnt on the screen. It was a little wonky having it near the camera but before I'd pick up my phone unlock it with my finger almost instantly before the screen even turned on to the lock screen. Feels kinda like a step back that the little wavy design can't make up for

  • thahim Mar 16, 2019 Link to comment

    nothing wrong with my s10+ altough i used s8+ for 2 years before buying this.

  • IceMan Kent Mar 15, 2019 Link to comment

    It is unwise to invest in the first version of any new technology.
    I am sure that the S11 will have the bugs worked out in both the hardware and software.
    Perhaps they will even have the under-display cameras working and get rid of those ugly holes.

    • Jay Viper Mar 15, 2019 Link to comment

      Ultrasonic fingerprint by Qualcomm is already 2nd gen. I believe Vivo or Oppo was first in releasing a phone with one last year.

  • David Martrano Mar 14, 2019 Link to comment

    For a g-whizz I would have expected more. The FPS is very fickle like an old women. A little dissapointing. Would have preferred it with the power button!

    • David Martrano Mar 15, 2019 Link to comment

      I can overlook the FPS which definitely needs software updates & Bixby. Other than those two things I still luv the phone. The display, cameras & battery are excellent! A very good phone!

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