Samsung: Galaxy S8 Oreo rollout stopped due to reboot issues

Samsung: Galaxy S8 Oreo rollout stopped due to reboot issues

Samsung has just pulled the plug on the Android Oreo update for the Galaxy S8 and S8+ without any announcement or explanation. Samsung initially refused to comment on the matter, but now we know the official reason why the rollout has been halted.

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After first rolling out to beta program members, the Android 8.0 Oreo update began rolling out to regular users' devices earlier this week in select markets like Germany, France, Norway and some others. There were even public plans to bring the update to the Netherlands next week. But, the Android Oreo update for the Galaxy S8 has now been stopped and the update files have been removed from Samsung's servers, according to the latest report from SamMobile and its undisclosed source at Samsung. 

Whether it was because of undiscovered serious issues with the update or because of the decidedly less serious build number, clearly Samsung slipped up and sent an update to users that wasn't up to par. We reached out to Samsung, got the unsatisfying response that Samsung doesn't comment on software updates.

Samsung confirms rollout stopped due to reboot issues

So there was no official announcement of the stop to the update, and for quite some time, no explanation or acknowledgement of the issue, much to the irritation of users. But today Sammobile received a statement from Samsung that goes into the reason. Apparently, there have been a small number of customers who reported sudden reboots after the Oreo update. Samsung is investigating the incidents and hope to be able to redistribute the update as soon as possible.

Samsung might have been able to anticipate a problematic rollout if they had paid attention to the apparently prophetic build number "G950 / G955-FXXU1CRAP" that the rollout began with. That's right, "CRAP". Superstitious thinking maybe, but then again, why send your users crap in the first place?

Galaxy S8 devices already updated to Oreo can continue using it as usual since the update isn't being recalled or replaced yet. SamMobile's source says Samsung is working on a new firmware version to be released soon, though it's unclear how soon exactly.

Have you gotten the Oreo update on your S8 device? Have you been experiencing any problems? Let us know in the comments.

This article was written with contributions from Hans-Georg Kluge.

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  • George Smith Apr 18, 2018 Link to comment

    downloaded about a month ago, bluetooth is crap. all sorts of issues, google photos won't sync, have to go through bing to find anything on it. good to find out it's a samsung thing and not an android thing. as starting to look at iphones. I'm over it, in particular samsung.

  • Didson Pereira Mar 23, 2018 Link to comment

    I have just updated my Samsung S8 with Android Oreo suggested by the phone. I noticed a battery drain much higher than normal, I was with the mobile connected to the original charger and it says the charging is slow and that I should connect to the original charger.
    Not being able to charge faster, I turned off the mobile to charge it while in shutdown, hoping this would change it full faster... My mobile isn't even turning on anymore... connecting it to the charger doesn't even lights the screen with the charging animation, I don't know what to do as there is no possible input I can do that will make the phone respond in any way. :'(

  • Andrew Burgin Feb 15, 2018 Link to comment

    Samsung must be waiting for the annoucement of the New Galaxy S9 models before the software will be offered,or got some feedback from phones users that the software is not working correctly on there S8 models,Software always been a section were Samsung seem to Trouble themselves and really needs some help from someone to really upgrade themselves if they really think they are as good as Apple

  • Dwarfer66 Feb 15, 2018 Link to comment

    I updated through the UK beta files to the full firmware, works great.

  • Dwarfer66 Feb 15, 2018 Link to comment

    I downloaded the DBT Oreo files (germany) 2 days ago from sammobile and they are normal .tar files.

  • amazin Feb 14, 2018 Link to comment

    Hi, i'm in France and i have the g955f version. Tried to do the oreo update via ota on monday. Install went smoothly but then my phone started going on bootloop during the "apps optimization" phase. So i tried to do a clean update via Odin but couldnt do at 1st because of the new compression type used (lz4) for this
    firmware. Then eventually someone posted a solution to this on xda, i followed it and did a clean oreo install via Odin. Because of this i lost most of my day but at least my phone works. Next time i'll think twice before updating right away.

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