Are carriers standing in the way of the Note 7 recall?

Are carriers standing in the way of the Note 7 recall?

An analysis on the latest flagship devices launched during the second half of 2016 showed that the Samsung Galaxy Note 7 was used more frequently than the LG V20 and the OnePlus 3T put together. It seems that the majority of these potentially faulty devices have already been returned, as per the South Korean manufacturer’s request, but a small percentage of customers are hanging onto their Note 7 devices - a group of people that Samsung is obviously having difficulty convincing to exchange. But why?

After the sale of Note 7 was halted almost two months ago and the vast majority of the devices were returned, the number of non-returned and therefore still active devices remained significant. A statistical analysis carried out by Apteligent has now shown that the Note 7 is still one of the most popular devices on the market.

apteligen note7
The number of Note 7s being used is still too high. / © Aptelligent

Apparently, Samsung is having serious difficulty convincing the remainder of their Note 7 users to return their device. In some countries, the exchange is both cumbersome and lucrative to customers. An reader, Christian, was affected by this and wrote to us on Facebook:

Some people had to get their money back through the PayPal Buyer Protection service. Customers in the USA were compensated differently than customers in Germany/Europe. Samsung advised customers to switch to an S7 Edge and the difference in purchase price was refunded. A number of buyers opted for this. Just one month later, Samsung made a separate offer to buy an S7 Edge as part of a 2 for the price of 1 deal. You could not deceive customers more elegantly, the only company that has lost as much value as this is Ford.

A Samsung spokesperson appeased, "This promotion was not aimed to fall within the context of the Note 7, but was rather more meant as a thank you to our most loyal customers and fans who might want to grab a bargain before Christmas, so only a limited number of devices were available”. 

Since the exchanged Note 7 devices were also affected by the recall, frustration and uncertainty among customers are justified. In particular, customers who exchanged their Note 7 in the first recall and who got a replacement Note 7 were doubly punished. Ultimately, they have had to go through the entire exchanging procedure twice.

Samsung has since offered a complete refund or the Samsung Galaxy S7 or S7 Edge as a replacement device plus the price difference reimbursed. However, based on our reader's explanation and the subsequent reactions we received on Facebook, we recognize that the latter offer was not considered fair.

However, the first offer was obstructed with hurdles, and some Note 7 owners seem to be stuck in a deadlock. Particularly when exchanging contract-bound Note 7 devices, the waiting times seem to be long, as a Samsung spokeswoman explained, "Due to the very different sales and contract modalities, Samsung cannot provide any general information about compensation".

In other words, it’s the carriers who the device owners have contracts with who are standing in the way of the Note 7 exchange. There is no standardized protocol for how such an extensive recall should be carried out, so understandably, a number of providers of mobile phone contracts are not prepared and fear for their money.

iphone 7 exploding 02
Unfortunately, the Note 7 is dangerous. / © 7 News

Samsung has a double responsibility to bear

On the one hand, the Note 7 is a dangerous object and must be returned to the manufacturer. Customers need a replacement. On the other hand, the Note 7 was also an incentive for contracts, and these contracts must now be broken at Samsung's bequest. The providers of mobile phone contracts must also be compensated for this. Finally, many customers may shift over to a competitor if the Note 7 was an incentive for the contract.

Today, we and you have many questions to ask Samsung. We want to know what the manufacturer is doing for Note 7 customers. What action Samsung will take when, for example: provider makes it difficult for me to exchange my Note 7?
...airline staff won’t let me board my plane so I either miss my plane or hand in my Note 7?
...I buy the device abroad?
...I don’t have the receipt for my smartphone?

People want to know: How long will Samsung keep accepting the returned devices? What will happen to the currently active devices? How long will you still be able to use a Note 7? What about software updates? But, we must wait for Samsung's answers.

What do you think is fair compensation for Note 7 owners? Are you still hanging on to your device? Let us know in the comments.

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  • I would give up my house before I give up my note 7

    • How sad are you? Your cellphone is more important to you than your house? You would rather be living on the streets than living in a house with another phone other than the Note 7? You give the human race a bad name. Your life must be so sad if your phone means everything to you. I hope you don't have kids because your DNA should NOT be passed on. You are a ridiculous human being.

      • Son u have no idea who your talking to bud I have more rental properties than u have zits on your face I can afford to give up a home unlike yourself and I would bet bank on that I do have kids 7 with the same woman that get whatever they want and a note 7 is what 3 of us have and we are not giving them up that's all

      • Hmmm. Well I have no zits on my face, which means that you have more than zero properties which isn't difficult is it?

        You can afford to give up home? So how does the amount of money that you have make any difference to the fact that you would rather live on the streets than give up a silly phone? And you want to make your wife and 7 kids homeless along with yourself just so that you can hold on to your phone! Well that's made you look even more of a dick!

      • Dumb ass I can give up a house and b in a different one the same day which means I would still have a phone and a house I promise u my family is better taken care of than yours DICK

      • Hahah, I KNEW that you would reply saying that (stupid people are SO predictable), so now I'm going to show you just how dumb you are. You seem to need some pointers with the English language.

        Your first comment here was to say the following:

        "I would give up my house before I give up my note 7"

        After I replied to you, you then revealed that you actually have various homes. And now you've said that if you gave up your home you would just be able to live in one of your other homes and it would be no problem.

        So in your original comment what you basically said is that youre willing to give up something that's insignificant and that you don't need, rather than your Note 7! Well that's a sacrifice isn't it Donald?! Do you see how stupid you are? If you're going to say "I'd give up my blah blah blah before my Note 7", you're supposed to make it something really significant that you can't do without that you're referring to, not something that you don't care about! So you basically would rather keep your Note 7 rather than something that you say is completely insignificant in your life that you don't even need. No shit Sherlock.

        In essence, what you said is "I'd give up something I don't need before I give up my Note 7"

        Donald, you are so stupid that your dog has to teach YOU tricks. How does it feel to be made to look ridiculous? You may have various homes, but you've only got three braincells to go with them! I'm guessing you're not going to show this to your family, it's rather embarrassing for you isn't it?!

        What an idiot

      • Oh dear Donald. You seem to have gone awfully quiet all of a sudden. Is that because I proved to everybody here that YOU'RE the dumbass and made you look a fool?

        All of those homes and yet you have zero intelligence! I mean, you can't even use any punctuation in anything that you type. You should invest some of your money in learning the English language and generally improving your intelligence. Is there a book called 'How To Prevent Yourself Going On Websites And Making Yourself Look Dumb'? If there is, I would recommend that you at least buy that to prevent yourself making the same mistake as you have here with me.

        Maybe you could come back and reply after you've done all of that so that I have more of a challenge when making you look ridiculous.

        Merry Christmas to you and your (unfortunate) family

      • You are really taking a small comment way too serious and you missed the point due to your misinterpretation. Now you're the one that looks ridiculous. Some people will never get humor and will just go on the offensive just because. Like why does everyone want to fight and argue? If you dont know note 7 value has gone up after discontinued and will keep rising as people give it up. Don't take life so serious, specially a comment that you don't gett or even affects you personally. Note7 is his choice to keep and do whatever he wants with it. Note 7 is extremely rare now and those that have it will never have the chance to get another . If I where you I would worry more about real world issues rather than 1st word problems.

      • Did you not see the part where I asked YOU to realise what's important in life and not take things (i.e. a silly phone that you're holding onto like your life depends on it) too seriously?

        I'm looking ridiculous now? Okkkkk. Would you like to explain exactly what I've said to Donald the Dick that isn't correct? Correct me if I'm wrong but he made a (silly) statement that I asked him about. He made further statements that dug him into a hole, and when i pointed out the hole that he had just dug himself into he went quiet! If I'm so wrong about what I said I'm sure he would have let me know. He had no problem trying to tell me I was full of shit up until that point!

      • Oh if that's the case then you're just a hater

      • Why don't any of your replies contain answers to the questions I've asked, erok?

        Its funny! Donald just talked utter crap from the start and disappeared when I pointed out why. Now there's you, someone who refuses to answer any of the simple questions that I've asked you, or address any of the facts that I've stated. Your replies are just inane crap now that I've asked you some questions. Why did you suddenly change when I asked you questions?

        I'm a hater? It seems like you and Donald hate the fact that I'm asking questions that you don't have an answer to. Just answer the completely reasonable questions that I've asked and discuss the facts that I've stated! Thats all I've asked you to do erok! But no, surprise, surprise - you've suddenly gone all defensive instead. Strange...

        Maybe you can't answer truthfully without making yourself look silly? Anybody with a valid point would be able to answer questions about what's going on in their head no problem. Why are you refusing to, or unable to? Doesn't that tell you something? There's a reason you're finding it hard to answer, do I need to spell it out to you?! Maybe, just maybe I have a point. But you can't admit or accept that can you because that would require you to admit that you ARE being ridiculous with your comments and silly Note 7 crusade.

        So carry on ignoring the questions if you want. Your continued inability to answer such basic questions is proving to everybody that your comments are just vacuous rubbish that have such little substance that you are in no way able to explain or justify them when asked.

      • ive told you youre nothing but a waste of time. I'm not interested in your opinions or changing them since youre a set hater

      • I'm a waste of time because I've asked you some valid and reasonable questions about your opinion? Wow. You do understand that's what happens in comments sections like this, right?

        I'm not asking you to accept my opinions, I'm asking you to answer the simple questions that I asked you, and to point out which of my stated facts are wrong - which you're weirdly refusing to do! Like I say, the simple fact is because you have no answer. You do realise that your constant refusal to answer makes that obvious to everyone, right? Why don't you just answer me and prove what I've been saying to be wrong? Because you can't, that's why! Dodging the questions means that you have no answers, plain and simple. You originally replied to me in an attempt to get your point across to me. I'm giving you the opportunity to do that by answering my questions! But no, you won't. It's strange how you instead start telling me I'm not worth talking to and calling me a loser as soon as I ask questions! Your desperation to avoid answering my questions is making it so apparent that you just can't answer. If I've been talking rubbish like you say I have, then answer my questions to prove me wrong. What's so hard about it? Nothing, that's what. UNLESS what I'm saying is correct, in which case you wouldn't be able to answer. Oh look, you can't answer. Well, well, well...

      • Still refusing to answer the simplest questions, erok? Haha. Why can't you answer? Why refuse to talk to me as soon as I ask questions that should be easy for you to answer if you're correct? I think everyone can see why!

        Another Note 7 hanger on who is full of "reasons" why they're holding onto it, yet when I point out a few undisputable facts and ask a few simple, completely reasonable questions about your apparent reasons, you just call me silly and run off refusing to answer.

        You look ridiculous for acting like you have instead of just admitting that u have a point. You're acting like a child instead of a man. Another person that's been made to look ridiculous. Thanks for helping me prove you're wrong.

      • Fuck you keyboard warrior

      • Abuse, rather than just answers? Every post that you make makes it more and more obvious you CANT answer! So I'm confirmed as being correct or you would have answered my questions to prove me wrong. This was the whole point of my questions. If what you were saying was correct, you would have been able to answer them easily. If what you were saying was rubbish then you would have no answers. And guess what? You've got no answers...

        Thanks for the confirmation that you're ridiculous and full of shit. You can go back to jerking off over your Note 7 now.

      • I'm just laughing at your efforts. I'm not obligated or entitled to communicate with you about anything and this is just your own argument ahaha. If you already don't get it then go ahead and keep wasting your time. I might have to block you.

      • By the way this is typed on note 7

      • There's nothing to get! I've asked you some questions and you refuse to answer them for no reason whatsoever. What's stopping you? Why are you refusing? One reason, and one reason only - because you don't have any answers. Hence I'm correct and you are full of shit. Feel free to actually answer the questions at any time to prove that I'm the one who is talking rubbish, that's what I'm asking you to do, but you can't. Instead you turn into a different person that's abusive and obstinate (strange considering that in your first reply to me you said that you have no time for people like that!). You're not obligated to communicate with me? It's funny though, until I asked you some questions you were perfectly happy to communicate with me! And now you're getting so desperate that you're saying you're gonna block me! Are you 12 years old or something?

        Like I say, you're just making yourself look silly now. Carry on ignoring the questions if you want to carry on looking stupid! Alternatively you could just answer...

        Oh, and don't forget - I'm still waiting for you to tell me which if the facts that I stated are wrong and how they are wrong. You can't do that either!

      • Damn I didn't know people where this ignorant and dramatic. Lol

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