OnePlus 5 bug causes phone to reboot when dialing 911

Update: OnePlus explains the cause after rolling out an update fix
OnePlus 5 bug causes phone to reboot when dialing 911

OnePlus 5 users started reporting problems just days after the phone was launched, including an issue with jelly scrolling which OnePlus deems 'natural'. OnePlus has done several updates so far (including one at the launch), but it's not over yet. Recently, users have reported that their devices are rebooting when they try to dial 911, and now we have both a solution and an explanation of the cause.

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Rebooting when dialing emergency services

A potentially dangerous bug has been found in the OnePlus 5. Multiple users in the US and UK have taken to Reddit to share their issues with the OnePlus 5 rebooting when they are trying to dial emergency services (911 in the US, 999 in the UK). One user even caught video of the bug in action and posted it to Facebook.

Without explaining the cause of the bug initially, OnePlus began rolling out an update to fix the issue. If you haven't received it yet, you're encouraged to check for the update in the Settings under System Updates and update your device promptly.

Users had speculated about the reason for the issue and demanded answers from OnePlus, which they have now gotten in the form of a forum post from the company. OnePlus explains that the problem happened whenever users called emergency services numbers which triggered the OTDOA protocol, while on VoLTE. The Observed Time Distance of Arrival protocol is used to determine the location of the phone making the call, using the time it takes for the phone's LTE signal to reach nearby cell towers. This is obviously helpful in emergency situations. The bug which caused the rebooting was a memory issue in the software and the firmware, in the way the cellular modem communicated with the firmware of the device while getting and sending OTDOA information.

As we said before, the problem has been solved with a software update, so all users should be able to make calls to 911 or 999, whether they're on VoLTE calling a OTDOA supporting number or not.

On-screen jelly scrolling display problem

In our review of the OnePlus 5, we criticized the software interface and Bluetooth. OnePlus has made efforts to resolve these problems (at least partially), but a new issues has appeared. When you scroll up or down, certain parts of the content (images, essentially) show a lag effect. If you're not sure what we mean, check out the video in this link which shows the jelly scrolling effect in action.

OnePlus is aware of the jelly scrolling problem, so we were hoping an update would be coming soon to straighten out the issue. However, the company has surprised us by saying this bug is, in fact, not a bug at all: it is "not a QA or manufacturing defect", which means we shouldn't wait around for an update to fix it. OnePlus placed the components in the phone in a certain way, which results in the effect - the company considers this "natural", so the problem is here to stay.

Are you surprised to see a smartphone with problems so soon after its release? What are your thoughts on this? Let us know your thoughts in the comments below.

Source: XDA Developers

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  • OnePlus 5 WiFi Issues Guide

  • Jeliel Jul 23, 2017 Link to comment

    Adressed and fixed today. What else ?

  •   12
    Deactivated Account Jul 22, 2017 Link to comment

    How is it that the 3T was such a solid phone at a good price and the 5 is riddled with issue upon issue?

    I hope that a likely forthcoming 5T corrects many of these shortcomings.

  • You still want us to buy the phone with your affiliate links from ebay? :D

  • Still think cheaper is beter??

  • Xda has been taking on oneplus's response, they think it's the display being oriented 180 degrees from normal. They say it could be a latency problem, and a software fix won't work. The problem, as far as I see is a collapsing, and expanding of text when scrolling. It's almost like the screen can't refresh fast enough.

  • Just like how your engineers can build a phone but don't know how to overclock a processor?

    Deactivated AccountDeactivated Account

  •   12
    Deactivated Account Jun 30, 2017 Link to comment

    Lol 😂 , that is a pathetic, but not entirely unexpected response.

    I'm surprised that they didn't say "you're scrolling wrong".

  • storm Jun 29, 2017 Link to comment

    The official response? "That's normal"

    Such quality. Such attention to detail. Fine sourcing and QA. Great engineering. And for all that fail, we'll raise the price too.

    itprolondenDeactivated AccountDeactivated Account

    •   31
      Deactivated Account Jun 30, 2017 Link to comment

      yeah I just read the official reply...
      laughable and insulting.

      Deactivated Account

  • It seems all new releases have some kind of bugs. As long as oplus addresses them it can be worked out!

    • According to one plus this is normal. Sounds to me that is a lame excuse. They take your money and say good-bye. I really don't think that was a very good response. By the way, what happened to the promised update to nouget on the op2? How about the people that purchased those phones? Let out to dry! Yikes!

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