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"Ok Google" Not Working on Android or iPhone? Here's the Fix

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Google Assistant was supposed to help everyone exist in a futuristic utopia where we have our very own, permanent virtual assistants in our pockets. But in the real world, there are moments when even the best technology just does not work. In this article, we have listed various steps you can take if the "OK Google" or "Hey Google" voice command has stopped working on your phone. Scroll down to find out more!

Simple steps to identify the problem

Sometimes you do not need to perform long, drawn-out, complex troubleshooting steps to fix a nagging issue. The solution could be something that is very basic. And that is exactly what we want to do here. Before we try some of the more difficult steps, let us begin with a few basic ones to solve your 'OK Google not working' issue.

Make sure Google Assistant is turned on

As elementary as it may sound, you will be surprised to know just how many people may have simply turned the Google Assistant feature off and then wonder why it isn't working. In case you often hand over your phone to kids, they might, on some occasions, fiddle with the phone's settings and turn off Google Assistant (and the "OK Google" command by default) accidentally. Before you even start reading about major troubleshooting steps, make sure Google Assistant is enabled in the first place. 

Here's how you do so.

  1. Launch the Google app on your phone.
  2. Tap on your profile picture.
  3. Select Settings.
  4. Choose Google Assistant.
  5. Tap on the General option.
  6. Make sure that Google Assistant is enabled.
Screenshots showing how to activate Google Assistant
Enabling Google Assistant changed around Google's menus over the years. / © nextpit

As an additional step, you may also want to check the following:

  1. Follow steps 1 to 4 as mentioned above.
  2. Select Hey Google & Voice Match.
  3. Make sure the Hey Google option is enabled.

Make sure you're connected to the Internet

This may be stating the obvious, but in most cases, Google Assistant does need a Wi-Fi or mobile data connection to function, so make sure your smartphone is connected before you attempt a search. Also, and this is probably the oldest piece of advice in the book, it never hurts to perform a quick reboot where sometimes, magic really does happen!

Check if you're not alone

It's always good to know if the problem you're facing is affecting just you and nobody else. There have been occasions when people noticed that the problem is on Google's side rather than theirs. Check Twitter, Reddit, and Google's support forums to see if other users are complaining about 'OK Google' not working or that 'Google Voice' is not working as it should. You can also try searching for a solution using the term 'Google assistant not working.'

Check your language settings

One fix that has worked for many users when faced with the dreaded 'Ok Google not working' issue is to check the language settings on your phone. What if it turns out that the reason Google Assistant isn't responding to you is simply because you're speaking the wrong language to it?

Note that US English will be the default language for many users, but it's still worth checking in the Settings menu and making the necessary changes as required. To do this, perform the following steps:

  1. Launch the Google app on your phone.
  2. Tap on your profile picture.
  3. Select Settings.
  4. Choose Google Assistant.
  5. Tap on Languages.
  6. Select the first option to change the main language, or add a new language. 

This same menu can show you dozens of language options, each one with a checkbox, allowing you to set primary and secondary languages if desired. Google will automatically detect which language you're speaking and automatically switch between them. If you're multilingual, be warned that voice recognition for languages other than English can sometimes be subpar.

Screenshots showing how to change the Google Assistant languages
Set your language properly to be detected by Google Assistant. / © nextpit

Check your device's microphone

As a voice-based system, Google Assistant relies on uninterrupted access to your smartphone's microphone. When you launch the Google app, the microphone icon on the right-hand side of the search bar should appear in bold with fully-formed lines. If it has a dotted line, you may be experiencing a problem with your microphone.

This may be caused by debris in the small microphone hole often found next to the charging port—have a careful poke around with a safety pin or something similar to clear it, and you'll often solve the problem. If that doesn't work, check the microphone settings within the Google app.

Occasionally, apps running in the background generate audio that may interfere with the microphone's ability to pick up your voice, so check these too, and kill any apps that you think can be generating audio.

Microphone hole
The microphone hole sometimes requires a bout of careful cleaning. / © nextpit

Turn off battery saver mode 

Android smartphones feature a dedicated battery-saving mode that kills background processes to make sure you manage to eke as much juice from the battery as possible. An unintended consequence of this is having your Google Assistant (and the OK Google command) stop working because of this. It is a good idea to check whether the battery-saving mode on your phone is enabled before you blame anything else for OK Google not working.

On stock Android, you can check if the Battery saver option is enabled by taking these steps.

  1. Launch the Settings app.
  2. Scroll down and select Battery.
  3. Choose the Battery Saver option.
  4. Disable the Use Battery Saver option.

On other Android skins, the same option may appear under a different name, i.e. Adaptive Battery.

Screenshots showing how to enable or disable the Battery Saver feature on stock Android
'OK Google' doesn't like Battey saver modes! / © nextpit

Update the Google app to the latest version

One possible fix to your OK Google problem is to ensure that your smartphone is running the latest version of the Google App. Here's how you can make sure you're on the newest version of the app.

  1. On your smartphone, launch the Google Play Store.
  2. Search for the Google app.
  3. On the Google app page, check whether there is an option to Update instead of Uninstall.
  4. Update the app by selecting Update to see whether the issue is resolved.

6. Retrain the "Ok Google" voice model

Sometimes, for reasons unknown, Google Assistant doesn't retain the commands you have given it. If all else fails, it might be time to retrain your digital companion. Here's how you can do so.

  1. Launch the Google app.
  2. Tap on your profile picture.
  3. Select Settings.
  4. Choose Hey Google & Voice Match.
  5. Select Voice Model.
  6. Tap on Retrain voice model and follow the on-screen instructions.

Now that you have reached the end of this article, do let us know if these steps helped you resolve the issue. Additionally, do let us know if we have missed any useful fixes.


This article was last updated in May 2023 with updated steps and screenshots. Older comments were kept and may seem out of context.

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Brittany McGhee

Brittany McGhee
Editor androidpit.com

Brittany loves to keep up with the latest technology and innovation, so she is excited to have the opportunity to write about the wonderful world of Android. She thinks spreadsheets and numbers are fun, in addition to reading books and volunteering.

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262 comments
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  • 1
    Firedingo Jul 9, 2022 Link to comment

    OMG!!! THANK YOU!!!! I have tried and tried to get google assistant to work on my lock screen. No one told me to try updating the google app before now. And now it works......thank you so so much!!!!
    I had all the right settings on my Samsung Galaxy A23 but it wouldn't work on my lock screen. Now it does, thank you!


    • Geo Smith 4
      Geo Smith Jul 11, 2022 Link to comment

      Our pleasure! The assistant is a bit irritating, right?!


  • CJ Zettler 1
    CJ Zettler Mar 7, 2022 Link to comment

    "ok google" does not engage the assistant. when the assistant is engaged through the microphone emblem the microphone works fine and OK Google in settings is on.
    What's going on here?


  • 2
    Antonio Bayma Jr Feb 4, 2022 Link to comment

    I tried everything but the only thing that fixed it was configuring Android Auto to Assistant/Voice Match. It seems that when this feature is turned off or bugged in Android Auto, the same feature for general use on the device is either turned off or faulty.

    Blackmantle11 (Jenn)


  • 2
    Jeff Gilbert Jan 11, 2022 Link to comment

    In my case, Assistant was associated with the wrong gmail account:
    1. Long press on Assistant & select Settings
    2. Change the account from the wrong one to the right one.

    R ARubens Eishima


  • Seano 1
    Seano Sep 13, 2021 Link to comment

    Only way I got working was connecting to a pc, then turn off, hold power and volume up. Clear Cache and restarted, wait a few minutes and worked ever since, has been months since worked


  • 1
    John Knotts Aug 31, 2021 Link to comment

    Thanks for the suggestions. Couldn't get "hey google" to work as before. Turned off battery saving mode and it solved my problem. My only concern is it must have changed during an update, because it used to work with battery saving mode on.


  • 1
    Valerie Pennington Aug 15, 2021 Link to comment

    Thank you for the help. I just needed to update.


  • 4
    chales_smith Jul 8, 2021 Link to comment

    informative information


  • 1
    Geek Speak Jul 4, 2021 Link to comment

    All I had to do was uninstall Google from the app store, then you will see that there are updates available. Don't install the updates and it will work. You will have to enable Google voice again from within the Google settings


  • Jios 1
    Jios Jun 30, 2021 Link to comment

    These are obvious solutions to the most basic problems. What if it beeps and only listens but the user interface is not showing up? Have you guys ever encountered that?


    • Christine Pettit 1
      Christine Pettit Jun 30, 2021 Link to comment

      My phone just started doing this too! About an hour ago. Google answers but no interface showing.


      • 1
        SGS Jul 1, 2021 Link to comment

        I had the same problem on an Galaxy S21+. The "Hey Google" would respond by voice but the Assistant interface would not pop up. Fixed it by going to the Play Store, searching for the Google app, unchecking the auto update option on the top right corner three dot menu and clicking Uninstall. This does not remove the Google app but only uninstalls the latest update which causes the problem. Go back to the Voice Match setting and turn it on...and now the Assistant interface pops up as it should.


    • Riks 1
      Riks Jul 5, 2021 Link to comment

      Just started happening to me as well. Voice trigger only boots up the assistant but no interface. Complies with commands, but only in the background - if I say for instance "hey Google, discord" the app pops up. The assistant interface only comes up if I long press the home button, no voice activation at all. Faulty update.


  • DreamyDimple 2
    DreamyDimple Jun 27, 2021 Link to comment

    Please give the right solution for me 😭
    My device is Redmi Note 9 Pro, and I just updated it to Android 11. Before I experienced Android 11, Google Assistant would always pop up after I gave my voice command, but righy after I updated it to Android 11, it only shows "beep" sound without popping up the navigation box. How to fix it? 😭

    Jios


    • Jios 1
      Jios Jun 30, 2021 Link to comment

      The exact problem I was looking for yet this guy explains obvious steps like we're just born yesterday


  • 1
    Dkaz Jun 27, 2021 Link to comment

    Ronald Larsen thank you for the only response that has actually worked! I saw my last update was from about 5 days ago and had a feeling that was the issue, but I like to give a big name app like Google the benefit of the doubt. After checking/trying every other suggestion, uninstalling that last update did the trick. My husband had the same issue on his phone (newer model than mine) but it fixed itself within 2-3 days, so it really confused us why mine was still messed up. Thanks again!


  • Alain Church 1
    Alain Church Jun 25, 2021 Link to comment

    Android 11 - Brand New POCO F3

    No way "Hey Google" work automatically... the magical 4 dots do not appear...
    unless I push the "Home" circle and activate it manually.

    I checked all the article suggestions, plus some more detailed options,
    but found nothing strange !

    The "specific" Google App microphone permission is "Always ON", tough :-(

    Any reasons for that??


    • DreamyDimple 2
      DreamyDimple Jun 27, 2021 Link to comment

      My device is Redmi Note 9 Pro. I just updated it to Android 11, and the Google Assistant did not pop up after I used my voice command 😭


  • brian 1
    brian Jun 25, 2021 Link to comment

    I had to retrain the voice model (step 6) - many thanks for your help

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