Facebook Messenger problems and solutions

Facebook Messenger problems and solutions

For some time now, Facebook Messenger has been a standalone app, separate from the Facebook application. This has made it a more powerful messaging service capable of competing with its cousin, WhatsApp. Its independence also makes it hungry for battery and memory, however, and it now comes with its own set of concerns. Here's what to do when Facebook Messenger is not working on your Android phone.

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Is Facebook Messenger down?

Facebook Messenger
Before you troubleshoot, make sure the problem isn't with your phone! / © NextPit

Before you start pulling your hair because Facebook Messenger isn't working, it would be a good idea to check if the issue is being caused due to an outage. It is not uncommon for Facebook services to go offline at times, and there have been several instances of this happening in the past.

One of the ways you can check for outages is to visit the Platform Status page for Facebook. This page usually lists ongoing outages. There are third-party services like Downdetector and Downhunter that can help you check the status of Facebook Messenger. 

Check the status of Facebook Messenger using a web browser

Before you start troubleshooting Facebook Messenger issues on your smartphone, it would be a good idea to check if you can access the service using a web browser.

Access Facebook via your browser:

  1. Simply open your web browser and go to https://www.facebook.com/.
  2. Log in with your username and password.
  3. You should be able to access your messages within the Facebook website, old-school style.

Try Facebook Messenger Lite

Another way to go about this is to install a toned-down, less resource-intensive version of Facebook Messenger called Messenger Lite. Some people actually prefer using Messenger Lite over its bloated cousin because it hogs fewer resources and was generally thought to be less buggy. 

  1. Get Messenger Lite from the Google Play Store.
  2. Download, open and log in with your credentials.
  3. Enjoy messaging as usual, with a streamlined appearance and just the essential features.

Fix Facebook Messenger errors on Android

Let us now take a look at some of the more common errors that you may encounter with the Facebook Messenger app for Android smartphones.

Facebook Messenger: 'Please check your internet connection and try again' error

This is among the most common errors that you may come across while using Facebook Messenger on your Android phone. Many people have complained about an error message that says, "Please check your internet connection and try again" when trying to use Facebook Messenger. Please follow these steps to try and fix the issue.

  • Open the Settings menu on your Android phone.
  • Go to System and then tap on Date & time (the menu options may change depending on the Android skin your phone has).
  • In the Date and time menu, ensure that the options Set time automatically and Set time zone automatically are selected.
  • Once this is done, go back to the Settings menu.
  • Open the Apps menu.
  • Select All apps.
  • Look for Messenger in the list of apps and tap the option that says Force stop.
  • Once this is done, go back to the home screen and try opening Facebook Messenger again, and the issue should be fixed.
date and time 1
Changing the time and date settings can be a possible solution to Facebook Messenger errors / © NextPit

Fix the 'Unfortunately, Facebook Messenger has stopped' error

This is another (relatively) common issue that many people face with Facebook Messenger on Android. A possible fix for this issue can be achieved by taking the following steps

  • Open Settings.
  • Go to Apps.
  • In the app list, select Messenger.
  • On older Android versions, you will see two options Clear Storage and Clear Cache.
  • Select the Clear Cache option.
  • On newer Android phones, select Storage and Cache
  • Select Clear cache.
facebook messenger play store2
Clearing the cache and data should help clear up most problems. / © NextPit

If this doesn't solve your issue, it might be a good idea to uninstall and reinstall Facebook Messenger. But before you do that, open the Google Play Store on your phone and check if there is an update available for Facebook Messenger. If yes, install the update and check if the issue is resolved.

In fact, the same solution can be used for issues like the one described below. Although we have suggested a slightly different method.

I can't send or receive messages on Facebook Messenger

If you're trying to send a sticker to your friend and Facebook Messenger is not delivering your vital correspondence, do not despair. Although the situation may seem desperate beyond all comprehension, the solution could well be simple.

Ensure, firstly, that the app is up to date. Head into the Google Play Store, hit the menu button, and press on My apps & games. From here, see if Messenger is among the apps awaiting an update. If it is, simply press on it and hit the Update button.

facebook messenger play store
Visit the Google Play Store to check Messenger is up to date. / © NextPit

All (or some) of my messages have disappeared

If you've accidentally deleted your messages, which is not easily done, then you're out of luck; they're gone. But maybe you just archived them, in which case you are in luck.

Head to the mobile or desktop site, click on the messages button, then See all > More > Archived (for desktop users) or go to your messages, press See all messages, scroll to the bottom, and press View Archived Messages (on the mobile site) and see if you can find the message you long for there.

Let us know in the comments if there are any Facebook Messenger problems you're struggling with, and we'll do our best to address them.


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  • Mika Talaasan 3 months ago Link to comment

    If I do video chat I can't use video effects it my video became black

  • SARAKIT 5 months ago Link to comment

    Messenger won't proceed to the next screen, but stuck on the screen with the "Continue as..." button.

    Have done all the updates and reinstall numerous times...


    • kcsummerlvr 2 months ago Link to comment

      Same happened for me. I ended up choosing the option, "this is not me". .Then I got a log in screen and logged in from there and it opened it back up again.

      • Ricky Hawkes 2 months ago Link to comment

        Thanks. I had the same problem and solved it with your advice

      • kcsummerlvr 2 months ago Link to comment

        Great! Glad I could help someone. It was super frustrating.

  • Kawsar Ahammed Siddiki 5 months ago Link to comment

    My messenger app's message is not loading in Poco X3. Always showing "Please check your internet connection & try again".
    I did everything!!

    1. 100 times cleared data & cache, re-installed & rebooted.
    2. Installed older versions to check but result same.
    3. Updated latest MIUI 12, Backed up & factory reset completed with everytime clearing cache & re-installing but nothing works.

    Please help!

    • Andy Razor 3 months ago Link to comment

      same problem..have u found the solution ??

  • Allen Adrian Yalong 5 months ago Link to comment

    Having this error message, please check your internet connection and try again appears on the start, suddenly my net was fast, but my main is responding with errors like that and the others like send failed, parameter error, and so on.

  • Patecte 10 months ago Link to comment

    I send out a message to Facebook friends. For periods of time messenger works, then suddenly stops working. I click on my message and it doesn´t go out. Then suddenly Messenger starts working, again for a period of time. Then, it stops.

  • Sandra Carter 10 months ago Link to comment

    Messages keep rolling back up to the top instead of showing most recent messages.

  • mandy123 Jul 10, 2020 Link to comment

    im trying to log on to messenger, but it keeps going back to welcome page, i have had it on for years and now i cant get it back.

  • Francel Jun 16, 2020 Link to comment

    I have error on loading media, how to solve it?

    • marco sarli
      • Admin
      Jun 17, 2020 Link to comment

      Probably the extension of the media is not supported.

  • Raven Jun 12, 2020 Link to comment

    My notification previews aren't showing up on my chat heads. I've done everything this article said to do, and still nothing. What do I do?

  •   7
    Deactivated Account May 25, 2020 Link to comment

    A very useful application

  • Williem_S04 May 21, 2020 Link to comment

    Facebook messenger is outdated and full of bugs. Uninstalled it already from my phone.

  • Janet May 17, 2020 Link to comment

    I have a new Android 9 tablet. Not this one! Messenger app does not bring up the bar of emojis to react to a message in conversation. The sound is there for it but all it does is turns screen from horizontal to vertical! Tried everything I can but nothing changes

    • marco sarli
      • Admin
      May 17, 2020 Link to comment

      Do you have a keyboard app ? Try Swiftkey. Anyway messenger is full of problems and a resource hog. Messenger Lite is much better and all the functionality is there.

  • mary Mar 26, 2020 Link to comment

    my messenger won't let me share links from google chrome anymore..i don't know how to fix it. if i unistall messenger i have no idea how to reinstall and don't want to lose all my old messages!

  • Jessy love Dec 12, 2019 Link to comment

    I have been finding it difficult to open the messenger app on my brothers 📱 now he have no access to his messages, any quick response apart from these long procedures?

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