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Huawei P10: common problems and their solutions

AndroidPIT huawei p10 7942
© nextpit

The Huawei P10 is without a doubt an excellent smartphone. But that doesn’t mean it’s perfect. In this article, you’ll find a list of the most common problems with Huawei’s latest device, and their solutions.

The battery drains quickly

The 3200 mAh battery in the Huawei P10 isn’t incredible in terms of battery life. Using the device intensively every day will require you to charge it every evening. Of course, Super Charge technology can bypass this problem by charging 50% of the battery in just 30 minutes, but if you're out all day without access to a plug, you’ll have to find another way to save battery.

While awaiting a future software update that can fix, or at least improve, the problem, you can try the following tips not only for the P10, but for virtually any smartphone with battery problems:

  • Disable Wi-Fi when you don’t need it.
  • Close active background apps and those that consume a lot of power.
  • Turn on the power saving options in Settings > Battery. Among them, you'll find an option that reduces screen resolution to reduce power consumption.
  • Turn off the automatic brightness of the screen.
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A few tips that will help you extend the battery life of your Huawei P10. / © NextPit

My Huawei P10 doesn’t recognize my SIM card

Upon entering the USSD codes to access my remaining credit, a message appears on the screen informing me that my smartphone isn’t connected to any network. There is no SIM card detected, and the only possible solution is to restart the device. In some cases, you'll need to open the slot that contains the SIM card, and reposition the card.

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Restart your Huawei P10 to solve the problem. / © NextPit

Problems with Bluetooth on my Huawei P10

Some users have encountered problems when they try to connect their smartphones to a Bluetooth device. This hasn't actually happened to me: I usually connect my P10 to a Philips headset without any issue. If, however, you’re unable to connect your headset or other Bluetooth device to your smartphone, you should first make sure that the problem is really with the P10: connect the Bluetooth device to another smartphone, and if the two devices connect without a problem, try the following on your P10:

  • Make sure that you’ve enabled Bluetooth by dragging down the drop-down menu on the home screen, or by going to Settings > Bluetooth. If it’s already activated, deactivate it, wait a few seconds, then reactivate it.
  • Turn off Bluetooth, restart the smartphone, and activate the Bluetooth option.
  • If the problem persists, go to Settings > Bluetooth and remove the previously connected devices before adding them again.
  • As a last resort, you can restore the smartphone to its factory settings: go to Settings > Advanced Settings > Backup and Reset > Reset to factory settings. Before doing this, save all your data by performing a backup.
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Problems with Bluetooth on your Huawei P10? Try the tips above. / © NextPit

Have you encountered any other problems on your Huawei P10 Lite or Plus? Share them with us, and tell us how you resolved them.


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Jessica Murgia

Jessica Murgia

Italian editor and Android lover: with her, all the most intimate secrets of Android will be revealed! Chronic traveler, a lover of good wine and good food, Jessica is crazy for shopping and passionate about technology! What's never missing in her bag? A book, an MP3 player, her Android smartphone and an external battery!

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  • Răzvan Muntea 1
    Răzvan Muntea Apr 4, 2018 Link to comment

    I have a P10 and have problems with my headphone jack. It doesn't seem to happen with all types of headphones, but it does with my sony mdr-xb50. Also connecting to my Garmin smartwatch has some problems.
    I don't have the time to do research about the jack problem, so I'm going to try buying another pair of headphones.

  • Margi Finch 1
    Margi Finch Feb 28, 2018 Link to comment

    Just got my new Huaweii 10 plus and l can't get sound no matter what l try. Any suggestions would b appreciated. Marhi

  • Yvonne B 1
    Yvonne B Feb 20, 2018 Link to comment

    I have the huawei p10, If I am on a call for too long it starts ringing my other contacts, I have speed dial disabled, I have moved the contacts icon as I thought I was catching it, but it's still doing it. Any advice please. On a call to my Mum today it called 3 of my contacts !

  • 1
    Margee Chetty Jan 22, 2018 Link to comment

    Can anyone help me please. I have a Huawei P10 lite but cannot seem to send music files using WhatsApp.

  • Emma 1
    Emma Jan 7, 2018 Link to comment

    I opened my P10 today and found out that vertical pictures have a green line in the top of the picture. This is for both cameras. Help me

  • S B 1
    S B Nov 11, 2017 Link to comment

    My Huawei p10 lite doesn't allow to modify the color of the navigation and notification bars when opening any app. Apparently the color is locked (it's a dark orange) and app like navbar are not able to modify in any way the fixed color.
    Only when opening "Settings" the bars are white and in home screen, where navigation bar is transparent.
    The phone came with a telephone company brand (which logo, by the way, has same basic color of the navigation bar) but other customers I contacted throug socials that got the phone with same conditions from the same brand, seem don't have the issue.

  • Karen Hillyer 1
    Karen Hillyer Nov 10, 2017 Link to comment

    Hate this phone! Can't send a picture with my texts keeps saying something wrong with format.. And it won't let me add my hotmail email instead it's put an icon on my phone that says Gmail yet it is my hotmail email... My Gmail email account is no where to be seen!!

  • Younes Tourabi 2
    Younes Tourabi Aug 22, 2017 Link to comment

    the most slow phone i ever had, bought it a month ago, touch screen not sensitive, takes me 2 or 3 slides and also opening apps as well, sometimes how thing is frozen and you can see how the apps are fading when you press the home screen to frames. fell down from 20 cm height from my chair to the floor and ended up with a cracked screen. my co-worker had same and when she saw mine she just said the shitiest phone ever. I ended up writing this review after call crash with an interview job and i ended up smashing the phone to the wall...problem solved.
    people dont wast your money on this phone!!!!!!!!

    Karen Hillyer

  • 1
    Kailer Jul 11, 2017 Link to comment

    My P10 was unable to sense my headphones from Fischer Audio. I suspect that it due to the android nougat and it's new earpiece specification which only recognise headsets with 3 buttons.

  • air 2
    air Jun 21, 2017 Link to comment

    Huawei P10 issue.
    Sometimes the touch is not that sensitive. I have to touch the icon twice to activate/open it.

    Karen Hillyer

    • Bastian Siewers 66
      Bastian Siewers Jun 21, 2017 Link to comment

      that kind of sounds like a hardware issue to me. I would try to get a repair or replacement, as this is def. not normal.

  • 11
    Marc Wilson May 11, 2017 Link to comment

    I have a mate 9 with bluetooth issues. It connects to everything except my car hands free. Iv taken it to the car main dealer who told me to buy a different phone. I thought it was an issue with android 7 but a friends Galaxy s7 connected to my car without issue. Looks like a phone software issue, as yet i have not found a solution? Its stupid but so annoying

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