Facebook Messenger problems and solutions

Facebook Messenger problems and solutions

For some time now, Facebook Messenger has been a standalone app, separate from the Facebook application. This has made it a more powerful messenger service, capable of competing with its brother, WhatsApp. Its independence also makes it hungry for battery and memory, however, and it now comes with its own set of concerns. Here's what to do when Facebook Messenger is not working.

If you can't access your Facebook Messenger account on your smartphone, try one of the following solutions:

1. Access Facebook via your browser:

  1. Simply open your web browser and go to https://www.facebook.com/.
  2. Log in with your username and password.
  3. You should be able to access your messages within the Facebook website, old school style.

2. Some users, the Lite version of the App works fine, so

  1. Get Messenger Lite from the Google Play Store.
  2. Download, open, and log in with your credentials.
  3. Enjoy messaging as usual, with a streamlined appearance and just the essential features.

3. Try a "wrapper" app that packages the mobile site in app form with a new design

Facebook Messenger has been found to consume more than its fair share of memory and power. This is because the app obsessively checks for updates and notifications. Even when your phone is asleep or without a signal, the app continues its relentless search for a reason to do something. The app also takes up a lot of storage space. Before I uninstalled it, Messenger occupied 100 MB of space on my phone, but some users report even higher figures.

If Facebook Messenger is not working on your phone, uninstall the app. Next, add a shortcut to the mobile site to your home screen and allow the site to send you push notifications if you want to continue receiving them, or install Metal or Tinfoil, a pair of apps that are little more than skins for the mobile site. Any of these options will save on internal storage space, RAM consumption, and battery life.

AndroidPIT Tinfoil for Facebook menu 1
A wrapper like Tinfoil or Metal will save on battery life and memory consumption. / © NextPit

I can't send or receive messages

If you're trying to send a sticker to your friend and Facebook Messenger is not delivering your vital correspondence, do not despair. Although the situation may seem desperate beyond all comprehension, the solution could well be simple.

Ensure, firstly, that the app is up to date. Head into the Google Play Store, hit the menu button, and press on My apps & games. From here, see if Messenger is among the apps awaiting an update. If it is, simply press on it and hit the Update button.

Alternatively, if Facebook Messenger keeps crashing, try the mobile site.

You can also take a look here to see if Facebook Messenger is down in your area or other users are experiencing problems. Whether or not Facebook is using you to conduct psychological tests, you might just have to wait until the service returns.

facebook messenger play store
Visit the Google Play Store to check Messenger is up to date. / © NextPit

All (or some) of my messages have disappeared

If you've accidentally deleted your messages, which is not easily done, then you're out of luck; they're gone. But maybe you just archived them, in which case you are in luck.

Head to the mobile or desktop site, click on the messages button then See all > More > Archived (for desktop users) or go to your messages, press See all messages, scroll to the bottom, and press View Archived Messages (on the mobile site) and see if you can find the message you long for there.

Facebook Messenger is not working on Android

If Messenger is pulling out its big malfunctioning guns and giving you a blank screen, or you're getting a lot of Unfortunately Facebook Messenger has stopped messages, then there are a few things to try.

First, check your Android OS is up to date by going to Settings > About device > Software update > Update now. Make sure you're connected to Wi-Fi and you have more than 50 percent battery before you do this, though. If your phone needed an update, installing it might be enough to fix the problem, otherwise, read on.

Next, try going to Settings > Applications & notifications > See all apps > Messenger > Storage and hit Clear Storage and Clear Cache.

facebook messenger play store2
Clearing the cache and data should help clear up most problems. / © NextPit

Make sure the app is up to date, as well, by opening the Google Play Store, hitting the menu button, and pressing on My apps & games. From here, see if Messenger is among the apps awaiting an update and press on it and hit the Update button if it is.

Finally, try uninstalling the app and reinstalling it. Go to Settings > Applications & notifications > See all apps > Messenger > and press Uninstall. Then head into the Play Store and download it again.

Let us know in the comments if there are any Facebook Messenger problems you're struggling with, and we'll do our best to address them.

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  • Messenger won't proceed to the next screen, but stuck on the screen with the "Continue as..." button.

    Have done all the updates and reinstall numerous times...


  • My messenger app's message is not loading in Poco X3. Always showing "Please check your internet connection & try again".
    I did everything!!

    1. 100 times cleared data & cache, re-installed & rebooted.
    2. Installed older versions to check but result same.
    3. Updated latest MIUI 12, Backed up & factory reset completed with everytime clearing cache & re-installing but nothing works.

    Please help!

  • Having this error message, please check your internet connection and try again appears on the start, suddenly my net was fast, but my main is responding with errors like that and the others like send failed, parameter error, and so on.

  • I send out a message to Facebook friends. For periods of time messenger works, then suddenly stops working. I click on my message and it doesn´t go out. Then suddenly Messenger starts working, again for a period of time. Then, it stops.

  • Messages keep rolling back up to the top instead of showing most recent messages.

  • mandy123 10 months ago Link to comment

    im trying to log on to messenger, but it keeps going back to welcome page, i have had it on for years and now i cant get it back.

  • Francel 11 months ago Link to comment

    I have error on loading media, how to solve it?

  • Raven 11 months ago Link to comment

    My notification previews aren't showing up on my chat heads. I've done everything this article said to do, and still nothing. What do I do?

  •   7
    Deactivated Account 11 months ago Link to comment

    A very useful application

  • Facebook messenger is outdated and full of bugs. Uninstalled it already from my phone.

  • Janet 11 months ago Link to comment

    I have a new Android 9 tablet. Not this one! Messenger app does not bring up the bar of emojis to react to a message in conversation. The sound is there for it but all it does is turns screen from horizontal to vertical! Tried everything I can but nothing changes

    • marco sarli
      • Admin
      11 months ago Link to comment

      Do you have a keyboard app ? Try Swiftkey. Anyway messenger is full of problems and a resource hog. Messenger Lite is much better and all the functionality is there.

  • mary Mar 26, 2020 Link to comment

    my messenger won't let me share links from google chrome anymore..i don't know how to fix it. if i unistall messenger i have no idea how to reinstall and don't want to lose all my old messages!

  • I have been finding it difficult to open the messenger app on my brothers 📱 now he have no access to his messages, any quick response apart from these long procedures?

  • i have a new mobile honor 8x my problem is messanger voice massage will not play in mobile data why?

  • Informative

  • Message on my Samson grand prime phone says messenger not responding .mostly when on vid call.my wifi is fine no problems with other sites?

  • FB Messenger disappeared a few days from my tablet. Have cleared all cache uninstalled some apps have tried several times to install messenger from FB app and Google play store. Both say that it cannot install. HELP I MISS MY MESSENGER. I did install Messenger Lite but I cannot open up half of my messages nor can I use gifts or play Words with Friends through messenger like I could before. Hopefully you can fix soon. Thank you

  • I can't get on my messenger please turn my messenger on thank you

  • barby Nov 15, 2019 Link to comment

    cant get on messenger at all it comes on then starts to flash across the screen which i can not watch as im epelespy

  • Bowny Oct 21, 2019 Link to comment

    Cannot access any games to play with friends especially 8 ball pool, messenger appears to be working. Tried to troubleshoot which didn't work. Any suggestions??

  • Haven't been able to play any of the instant games. I have done all the trouble shooting and still not working, The instant games do work on my desk top, but not on S9.

  • I have not been able to play Words with friends for a few days now. It told me my version didnt support games anymore and to update. I didnt have the choice to update yet so I uninstalled messenger...5 times... and no games worked. I finally got an update toggle and updated my messenger and behold, it still doesnt work. In fact, I can't find any games in discover anymore.

  • Caro Oct 17, 2019 Link to comment

    I don’t have fb just messenger and it’s all working except my games icon has disappeared. Have uninstalled and reinstalled but no joy. Cleared cache, turned phone on and off. Sad

  • Karen Oct 15, 2019 Link to comment

    I try to log in into my messenger on my new cell phone but I couldn't log in. Plus I try to change my password and I realize that somebody else have the same number that I have and it log me in into there page but not mine so I deleted the messenger and clear everything but still it won't let me log in with my number and I try to create a new messenger and it says #100 error so I don't know what to do

  • Facebook messenger uninstalled it self from the mobile and when i downloaded it .. i doesn't install .. so i can't install it anymore .. is there any solution

  • I'm trying to send a video which is round 2 minutes long and it only shows one second. Why is that? Other times it plays OK...

  • Awesome post

  • messenger keeps stopping and ask me to send feed back. what is that?

  • No FBook, no troubles.
    I'm not a virtual exhibitionist, its that simple... :-)

  • My messenger app is not working any of my devices. I have tried clearing the cache, uninstalling and reinstalling, resetting my phone, checking for updates and nothing seems to work. On my current phone it shows a blank screen with no messages. On my old phone the messages are still there but I cannot send or receive anything.

  • I have an LGV20 and FB messenger just stopped working yesterday evening. I keep getting the "unfortunately messenger...blah blah blah". I have tried literally EVERYTHING short of a factory reset and I'm not doing that. Is this an android issue or a FB issue?

  • I have the LG G7 thing. My messenger was working fine all day until this evening. I keep getting "unfortunately messenger has stopped working". I have tried everything!!!! I haven't downloaded any new apps recently, but did accept a few friends requests. I deleted those people as soon as I stated having problems. Any suggestions are welcome! TIA

  • Thanks

  • Very recently, I have been getting trouble with my messenger account. First, it seemed the app had gone completely, and I have no memory of uninstalling it. When I put it back on the phone, it refused to recognise my login or any passwords that I might have used. I selected 'forgot password' and received a number code which would supposedly allow me to update it. However, when I entered it, I got an error message: "Error validating access token: The session has been invalidated because the user has changed their password or facebook has changed the session for security reasons (452)". I have no idea what this means, and a similar thing happened with my old instagram account only days before. What the hell is going on??

  • Have anyone else experienced this.
    I am connected to someone on my messenger. She is not my Facebook friend and don't have her number in my phone contacts. Please any explanation. She also appears on my recent search. Please any help

  • This has been going on nearly 2 years now we've blocked each other in the past but not what's wrong now,it's saying something about the platform,my phone's a Moto E4

  • No, this didn't work. Can't even get Facebook to pull up on Google Chrome. :-(

  • Adding messenger games to my android home screen has stopped working.

  • I am a blind user and it seems that, for some time, my Samsung Galaxy Note8's Android accessibility app for text-to-speech is not working. On both Messenger and in the Facebook app itself, I get a "No text found at that location." This has been true on both my originaly Note8 and a recent replacement. The OS is updated. The apps are updated. The apps have been reinstalled several times. Both apps once played nicely with the Android text-to-speech engine... Not now. Any ideas?

  • Can you help me pls? My messenger has the latest update but my account couldn't get the new features of it, like the new UI and etc. When my friend tried to logged in in my mobile phone he's got the new features of messenger in his account. I already tried clearig the cache and data, and also uninstalling and reinstalling the app, but it's still the same.

  • I uninstalled my messenger and install it in the playstore, but it directly goes to installing and did not even download any data. Btw, I still dont get the updated looks of messenger.

  • When I try to share messenger pics by clicking the share button my addressees do not load. I just get 'Loading...' and nothing happens. Is there a solution?

  • I am an admin for a business account. Our business hours are correct on the "about" section of the page, however when a customer initiates a messenger message, the "about" section show hours 2 hours off the correct time. How do I fix this?

  • When I have a link received in the Android Fcbk's messenger I have the following error:

    I/X509Util: Failed to validate the certificate chain, error: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found

    How to fix it and open the link?

    • customer care support service number +1 833 272 0777....call them
      Head to the mobile or desktop site, click on the messages button then See all > More > Archived (for desktop users) or go to your messages, press See all messages, scroll to the bottom and press View Archived Messages (on the mobile site) and see if you can find the message you long for there.

  • The Facebook messenger app is not saving the pictures automatically anybody can help me

  • So i recently got a new phone upon getting this new phone my messenger never showed all the old pics of convos i had with people nor showing the facebook bubble pics?? What can i do to fix this?

  • Aaliya Jul 13, 2018 Link to comment

    My messenger is showing "something went wrong. please try again" in the middle of the screen and i tried everything i could but nothing is working. what should i do now?

  • I can't get the filters to work on video calls using messenger

  • Hi there!
    I did all the actions required but Messenger still not working!
    Could you help me please!

  • Messenger doesn't notify me when I get a instant message

  • Hi! What can I do if after I updated my sotfware of my Samsung Galaxy J5 2016, and the Messenger app doesn't work well? What does it cover? The profile pictures, the "My Day" pictures and the picture I send to people in private cannot be loaded. I've turned off my mobile and restarted as well, plus I deleted the application and then downloaded again but everything remained the same.

  • Live location doesn't work. When I use another account it works fine.

  • On my and my daughters and husbands messenger I click on it and it comes up for a few seconds and then disappears do they have a fix for it

  • I am able to text, but can not use video call. Everytime I press the video call icon, it tries to connect then stops by itself. I try again and again I have the same problems. I also tried to uninstall and install the Messenger app, but the problem still there.

  • Every time i type a message to a fb friend, it appears like this.

  • Facebook Messenger is not working good, it`s true.

  • I find on my Galaxy S8+ the chat bubbles sometimes disappear. All I do to fix this is transfer the app back to internal storage, and the back to my SD card again. Works every time. Just in case anyone else out there reading this has the same issue. Will it 100% work for you? Who knows. But its worth a shot :)

  • Recently I have been contacted via Facebook Messenger by 2 people with whom I am NOT Facebook friends. I do not like this and consider it an invasion of privacy. Who should I contact?

  • This suggustion did not work i will be taking my samsung tablet to a samsung retailer

  • I want to know if my ex has still my number in his contact list or not ?
    I opened the fb messenger a few days back and it was written under his name that "xxx used your contact number to reach you"
    I don't get it . I can't see any of his dp or status on whatsapp which means either he has deleted my number or he has deleted his dp.
    But messenger says he used my number. Does it mean he still has my number ?

  •   18
    Deactivated Account Mar 9, 2016 Link to comment

    Facebook & Messenger both are unnecessarily huge in size better to use it on browser & bookmark them. Tricks are fine but at the end of the day it's your phone's storage and RAM which are bullied by these apps.

  • thanks for the help it Saklas I do often : D

  • thanks for sharing this info

  • on nexus 5 and galaxy s6 fb messenger will crash every time....these tricks dont work on these phones

  • Can u help my number is blockd on viber plz plz 
    Can u unlock it 
    My number is +37744765909

  • Helpful! Loved the first tip!

  • I have the option of putting both the facebook and messenger apps on my memory card, but when I have, neither of them will work correctly at all. This really annoys me because at least if I could store them there, instead of on my phone, I would have more available space on the phone. I'm curious as to whether anyone knows why this is the case, and if there's anything I can do about it. Thanks.

    • I'm having the same issue, but I still can't pinpoint what's causing it. I'll keep trying though

    • Sometimes apps just don't work correctly on the SD card. Especially after you restart the phone, the boot level will fail to complete. And it won't be able to access your account stored in the account manager on your phone. If you can just keep them on your internal drive. Only apps I really nice to the SD card are games. Hope this helped :)

  • These are helpful tips. I hope that after this, it will not crash again.

  • These are helpful tips. I hope that after this, it will not crash again.

  • I use web version fb.Its really good than messenger

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