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OnePlus 2 problems and solutions

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The OnePlus 2 is a pretty decent phone, offering good build quality and performance for a reasonable price. Unfortunately, that doesn't seem to have stopped it suffering its share of problems. From huffy buttons to camera calamities, here are some of the most common OnePlus 2 problems, and the solutions that will fix them.

oneplus one screen w1512 720
The OnePlus 2 is great value, but it does have a few problems.  / © ANDROIDPIT

One Plus 2 camera isn’t working

Many OnePlus 2 users have reported that the camera won’t take pictures with the flash enabled. The screen doesn’t display anything and the app may or may not take a photo, but if it does, then the OnePlus 2 locks itself.

The default camera app is the most likely culprit, and many users have found that switching to an alternative, such as Google Camera solves the problem. Others have found that clearing the cache solves the problem, for a while at least. If all else fails, a factory reset often fixes this one.

AndroidPIT OnePlus 2 camera app
Some users have found the camera app gets weird with flash enabled. / © ANDROIDPIT

One Plus 2 Bluetooth isn’t syncing contacts with the car

If you use your OnePlus 2 in the car, you might find that Bluetooth isn’t updating your car’s contacts list. The good news is that there’s a fix for that problem in the 2.1 version of Oxygen OS, so if you haven’t already updated then you should.

If that still doesn’t fix the problem, you might need to invest in a paid app such as Bluetooth Phonebook.

OnePlus 2 has wonky Wi-Fi or bad Bluetooth

Connectivity issues are a common complaint on all kinds of mobile devices, and we’d always offer the same advice: reboot your device and your router first, and if that doesn’t work try forgetting Wi-Fi networks and reconnecting to them. Just make sure you have a note of the Wi-Fi password(s).

For Bluetooth, removing device pairings and re-pairing has a similar effect. Still no joy? See what Power Saving Mode is up to in Settings > Battery.

AndroidPIT OnePlus 2 app drawer
The OnePlus 2 can encounter the same Wi-Fi and Bluetooth weirdness as other smartphones. / © ANDROIDPIT

OnePlus 2 Clear All X button has disappeared

This one’s minor but annoying: some users have found that the Clear All X button in the top right of the Recent Apps menu has vanished. It’s a bug in both Oxygen OS 2.02 and 2.1, so having the most up-to-date version of Oxygen OS isn’t going to solve this issue.

Some users report that updating the Google app solves the problem, while others have found that booting into Safe Mode and rebooting fixes it for several days. For a permanent fix, however, we’ll need to wait for an Oxygen OS update.

OnePlus 2 home button / fingerprint sensor isn’t responding

The OnePlus One suffered from earthing issues that occasionally stopped the touchscreen responding, In the OnePlus 2, it seems the same problem has moved to the home button: if you’re holding the phone in one hand and tapping the home button with the other, it doesn’t respond; similarly, if you’re trying to use the fingerprint scanner in the same way, it won’t work either.

You can get around this one by using the phone with one hand or putting it down on the desk, and it seems that putting your OnePlus 2 in a case helps too. Some users have found that disabling gesture controls improves things, but again it looks as though we need an Oxygen OS update for a permanent fix.

oneplus 2 apps 2
For some users, two hands really aren't better than one. / © ANDROIDPIT

OnePlus 2 SIM switching is really slow

The OnePlus 2 can handle two SIMs, which is great for traveling, but some users have reported that switching between them can be painfully slow. Unfortunately, that’s a bug that – guess what? – needs an Oxygen OS update to fix. Similarly, the phone’s refusal to remember your default SIM choice is a bug, as is the lack of a carrier display in the notification area.

We’re being serious when we talk about the need for software updates; as we said in our OnePlus 2 review, the device itself is good, but the operating system isn’t quite perfect: as we wrote at the time, “some of the included features – and even the OS itself – are still in their early stages and need time to mature.”

The update to 2.1.2 (currently rolling out as we write this) has improved things, but there’s still plenty of room for improvement and bugs to squash in future updates.

Have you encountered any other bugs in Oxygen OS, or found problems that we haven’t listed here? Let us know in the comments below.

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Gary Marshall

Gary Marshall
Freelance writer

Former lion tamer, Girls Aloud backing dancer and habitual liar Gary Marshall has been writing about technology since Google was two guys in a garage. He's written for many fine magazines, newspapers and websites, written a range of how-to-books and a novel, co-written a BBC documentary series and dishes out weekly tech advice on BBC Radio Scotland.

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  • Arvinth Jan 23, 2018 Link to comment

    My oneplus 2 shows always invalid input so how to solve this issue when I restart my mobile or power off and on it shows invalid input error...

  • pawan Nov 30, 2016 Link to comment

    to factory reset my one plus two phone , i am not able to go through fastboot mode, what next to be done if fastboot mode appers on screen

  • sohaeb zahedi Mar 27, 2016 Link to comment

    Why my one plus two device is not updating

  • Thomas Hargrave Feb 18, 2016 Link to comment

    my oneplus 2's apps... such as "market" are all stuck on some Chinese language and I dont know howw to change it to english! thats like, the most important app on the phone.

    has anyone else had this issue?

  • Anand Revi Jan 16, 2016 Link to comment

    The contact list is not storing the data as per the given format- first name, last name. Also, the phone is disconnecting itself from the internet even when strong signal is available.

  • Shikhar Satish Dec 7, 2015 Link to comment

    After the latest oxygen update, shelf is lagging. Just scroll shelf up and down and when frequent apps come, it pauses for a small time.

  • Jason Vorster Dec 6, 2015 Link to comment

    What about the issue of preloaded adtracking software installed on the phone? My Oneplus 2 experience has been bitter sweet - on one hand I love the phone and on the other hand I had to scrap it and buy a Sony M 5 dual because every time I opened my browser I got redirected to some really annoying adtracking sites with pop up adverts - needless to say this has totally destroyed my ability to enjoy the Oneplus sad! Also apps would download without authorization.

    • josh lanter Dec 8, 2015 Link to comment

      My Oneplus 2 was doing that for a while too. It turned out to be a rogue app. After I deleted it I've had no further issues.

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