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Nexus 6P problems and how to fix them

androidpit Nexus 6P 17
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Google’s Nexus 6P is a mighty fine device, but of course like any other smartphone it can suffer from the odd app problem, system bug or hardware problem. The good news is that most Nexus 6P problems are really easy to fix. Here are the most common things you'll come up against and how to solve them.

androidpit Nexus 6P
The 6P is a superb smartphone, but like any device it can encounter the odd problem. / © ANDROIDPIT

Nexus 6P glass has cracked

Not in a “Hey Nexus, Say hello to mister concrete floor!” way, but in a “one minute it was fine, the next minute it was cracked” way. Multiple Redditors have reported mysterious cracks appearing in the glass on the rear of their Nexus 6Ps, which may be caused by production problems in the very first batches of 6Ps.

If your Nexus 6P is one of them, get it back to the store and demand a refund (but don’t push your luck: the difference between a faulty-product crack and a smashed-by-children crack is obvious, and only the former is covered by your warranty).

Some users report mysterious cracks appearing in the back glass panel. / © Google

Nexus 6P in-car Bluetooth isn’t behaving

Reports are coming in of an Android 6.0 Marshmallow bug that affects all compatible Nexus devices. It manifests itself in multiple ways: outgoing calls may fail, or the Bluetooth connection may drop and leave you with the call on your Nexus and music on your car radio.

In some cases, it affects incoming calls too, although reports of that are less common. The bug is being tracked by Google and should be addressed in a forthcoming update.

Nexus 6P doesn’t recharge when connected to a PC

You’d think plugging your Nexus into a PC would make it start charging, but no: you need to change a setting in the notification area when it’s connected to a computer. Pull down the notification area and look for the USB For Charging settings.

This will give you several options for how the Nexus should behave when you plug it into a PC: charging only, transferring files, or transferring photos and MIDI. If you select the first option your, Nexus will happily recharge over USB.

Is your Nexus refusing to charge from a PC? You need to change a simple setting. / © Google

Nexus 6P screen looks yellow

First of all, let’s ensure that we’re not confusing different display gammas with a hardware problem. The Nexus 6P screen is noticeably warmer than the Nexus 5, for example, whose whites were more blueish than those on the new Nexus. It’s like the difference between plain white and warm white LED bulbs: the former have a slight blueish tint and the latter a more yellowish tint.

If the problem’s just a matter of taste, you can change it easily enough: go into Settings > About Phone and scroll down to Build Number. Tap that seven times to display the developer options, and go into that and look for Picture Color Mode. Selecting Use sRGB here will make the display colors cooler.

If that doesn’t do the trick and your display still looks jaundiced, it’s probably a hardware fault and you should get your Nexus replaced.

Nexus 5X vs Nexus 6P 6
If your Nexus 6P looks warmer than its predecessor, that's a feature, not a bug. / © ANDROIDPIT

Nexus 6P music keeps stopping for no reason

This is usually the fault of Google Now, whose 'hotword' detection means it’s listening for your voice in case you issue a command. Unfortunately, it can also pick up other noises, and if it does, it’ll stop the music in order to hear you better. You can turn that off in Google Now’s settings screen.

Nexus 6P is bending like a banana

In November, the internet was thrilled by photos showing the Nexus 6P bent like a banana. Was the same kind of bendgate scandal that engulfed Apple going to affect Huawei’s Nexus too? The short answer is yes, but also no.

We didn’t pay too much attention in physics at school, but even we know that if you have something that’s very big and very thin and apply sufficient force, it’ll either bend or break; and being both very big and very thin, the Nexus 6P behaves exactly how you’d expect it to. If you do your best strongman impression then you can indeed bend it into all kinds of interesting shapes. The Nexus 6P isn’t significantly more fragile than any other big smartphone, though, and if you treat it well, put it in a sensible case and avoid sitting on it, it’ll be perfectly fine.

nexus 6p cases hero
The 6P isn't significantly more fragile than any other big phone. Worried? Get a case. / © Google, Suncase, mumbi

Have you encountered any other problems with your Nexus 6P? Did you manage to solve them or are you still seeking a solution. Let us know in the comments below.

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Gary Marshall

Gary Marshall
Freelance writer

Former lion tamer, Girls Aloud backing dancer and habitual liar Gary Marshall has been writing about technology since Google was two guys in a garage. He's written for many fine magazines, newspapers and websites, written a range of how-to-books and a novel, co-written a BBC documentary series and dishes out weekly tech advice on BBC Radio Scotland.

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  • David Schenker 2
    David Schenker Mar 8, 2017 Link to comment

    Since installing the 7.1.1 update, my phone has been awful. The battery drains super fast, and it turns off with more than 60% battery left. Will try to reset to factory settings.

  • Jonathan Rampersad 1
    Jonathan Rampersad Dec 23, 2016 Link to comment

    That's what you get for buying a Huawei product

  • Jimmy Cheung 4
    Jimmy Cheung May 7, 2016 Link to comment

    N6p turn on screen display light up delay 20-30 sec nothing respond all black out until after 30 sec and more and than respond screen light up I also used 26/126 gb storage space screen start lagging very terrible and very disappointed. Pls fix it!
    I wonder does it happen to everyones?!?!

  • 1
    Rasmus Andersen May 3, 2016 Link to comment

    Having massive problems with the feature that disables all sounds (only priority) except calls from priority contacts.
    At first I couldn't get it to disable automatically when the alarm went off. Now I can't disable the feature at all. Nothing about that feature works.

  • 2
    Jaim Bowling Jan 10, 2016 Link to comment

    RUN DON'T WALK away from a Nexus 6P.....The telephone has terrific software problems as well as huge hardware problems. I am on my 2nd phone and need a 3rd because of the terrible problems. ALSO...stay away from GoogleFi...the reception is terrible and loses calls.....The worst part is Google Support....the people have not been trained and absolutely know nothing about the new phone...One told me..."Accept the problems when you buy a new product." He forgot I was not a part of Google's Beta program and paid full price for my phone and expect full service.......I THREW MINE IN THE TRASH!!!

    BUYER BEWARE ! ! !

    Silvio Fontes

    • Osvaldo Pagan 1
      Osvaldo Pagan Jan 17, 2016 Link to comment

      I bought mine 2 months ago. The phone have been wonderful with no problems at all. No software or hardware issues. Android 6.0.1 working great. I use Google Fi and I couldn't be happier with the quality of the calls and data speeds.

  • vishal patil 3
    vishal patil Dec 23, 2015 Link to comment

    I bought Nexus 6p in India, this phone is beast the only problem I would say (it is nt problem may be) but the phones heats sometimes like while charging playing normal games and OK GOOGLE wake up command is not working and there is no problem with my mic as use it a lot by tapping on Google mic.
    Please can anyone help me on this.

    • Jimmy Cheung 4
      Jimmy Cheung Dec 23, 2015 Link to comment

      I had the same problem too after the latest firmwsre update.

      • vishal patil 3
        vishal patil Dec 24, 2015 Link to comment

        Well are you talking about OK GOOGLE command?
        Heating of phone while charging

      • Jimmy Cheung 4
        Jimmy Cheung Dec 25, 2015 Link to comment

        Ok Google command not working on password screen. Normally work fine was previous version like checking my time, set timer, set reminder or set alarm by just say Ok Google wake up command. After new update Ok google wake up jumped into password screen to unlock. Please fix.

        Phone it self while charging too much heat!!! Hot!!! Look like want to blowing up explosion.

      • vishal patil 3
        vishal patil Dec 25, 2015 Link to comment

        Well I think the problem is with update, the new one 6.0.1

    • vishal patil 3
      vishal patil Jan 10, 2016 Link to comment

      Hey I got reply for Heating problem, which is not a problem indeed
      I just wanted to know, what about OK GOOGLE command issue.
      I cannot register sample voice for my device.
      But my mics working perfectly fine when I tap on the mic button n give command.

      Please help me on this.
      And Nexus 6P is beast n does everything very well. I'm very happy with Nexus.

      • Eklavya Verma 1
        Eklavya Verma Jan 11, 2016 Link to comment

        hey I was facing the same problem on my phone. My language was set to "English UK". I changed phone language to "English United States", and then it had no problem registering the sample voice. Hope this helps

      • vishal patil 3
        vishal patil Jan 11, 2016 Link to comment

        Thanku mate

  • morten søe 1
    morten søe Dec 15, 2015 Link to comment

    I had a big problem my nexus 6p i used it to play music all night at some lan party and i used the jackstick
    After a few hours of playing it was so hot and i stopped it playing music.
    Then when it was cooled down a crack i the front class started from the top and after a day there is now a crack from top to buttom
    Before anyone says it NO it hasent been dropped on the floor NO it wasent on a hot amplifiere it was on an normal table when this happent and yes i was charging it but only after and hour before it got hot

  • Jimmy Cheung 4
    Jimmy Cheung Dec 15, 2015 Link to comment

    After the newest update 6.0.2 my OK google in lock screen not working anymore it asking me my password every single time very annoying. Before version is much better only some time unbehavior asking password. Does anyone has the same problem or how to fix it.

  • Jimmy Cheung 4
    Jimmy Cheung Dec 10, 2015 Link to comment

    Hi does 6p Tap & Pay does it work in canada? I know it does work in usa?

  • 2
    Abolfath Sateri Dec 9, 2015 Link to comment

    ‫o there are two languages on my Google keyboard English and Farsi. It's not possible to set it that, when you talk English to type English.
    when you start talking types Farsi but meaningless words

  • 1
    Frank Dave Dec 9, 2015 Link to comment

    just got my 6P. I'm unable to connect to pretty much any BT device. I use a smart trainer for cycling (refuses connection) same with BT headset and a couple of other devices. The device itself is really nice but proper BT functioning is something I want so debating returning it.

  • Frank Ball 1
    Frank Ball Dec 8, 2015 Link to comment

    I've also had a problem with the fingerprint sensor when the phone is on chatge, it doesn't detect it or takes a while and can take several attempts

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