Moto X Play problems and solutions

© NextPit

The Moto X Play is designed for people who want a phone with a great camera and long battery life, and it’s been a deserved hit. But what happens when your X Play doesn’t play nice? The good news is that many of the things that can go wrong with the Moto X Play are easy to fix. Here are some of the most common Moto X Play problems and solutions.

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Most Moto X Play problems are really easy to fix. / © ANDROIDPIT

Google isn’t listening

Bellowing “OK, Google” at our phones is part and parcel of the Android experience, but what if Google isn’t listening? That’s been the case for some Moto X Play users, who’ve found that when they try to teach their voice to their phone they get the message “Can’t use the microphone. Restart your device.”

In the majority of cases the problem is that Moto Voice is switched on, and your phone can’t accommodate two different voice command systems at the same time. Disabling Moto Voice (or sticking with it and forgetting about OK Google) will solve that particular conflict.

If you’re getting the message and Moto Voice isn’t enabled, the problem could be the language settings for Google Now: make sure it’s set to English (US).

OK Google and Moto Voice can't co-exist, so you'll need to choose one. / © ANDROIDPIT

Performance is bad and it feels like it’s going to burst into flames

The processor in the Moto X Play – a Snapdragon 615 – isn’t the fastest processor around, but it’s more than adequate for everyday phone apps, so if your Moto X Play feels sluggish or gets very hot the problem is usually software rather than hardware.

First of all, check whether the problems occur when you use a specific app. If they do, then you have a rogue app and you can uninstall it to make your Moto happy again.

Some users report that factory resets can solve the problem for a while at least, but short of turning off animations and other effects in the developer options (Settings > About Phone > tap on Build Number seven times) there’s not a lot you can do until Motorola issues a software update.

The processor should be more than capable of handling everyday apps and games. / © ANDROIDPIT

Moto X Play isn’t charging quickly

Did you buy the Moto X Play because of its fast charging support? Is your Moto X charging much slower than you’d expect it to? There’s a very good chance that the problem is with the charger, because in an uncharacteristic bit of penny-pinching, Motorola doesn’t ship its Turbo Charger with the phone. The charger in the box is just a standard charger, which doesn’t make use of the phone’s fast charging capabilities, so you'll need to buy the Turbo Charger separately to make use of fast charging.

If that isn’t your problem, and you already have a Turbo Charger, try turning the phone off, disconnecting the charger, turning it back on and reconnecting, and make sure there isn’t any pocket lint, dust or stray foodstuffs in the charging port. If there is, a can of compressed air can blast out any obstruction.

Try another cable, too: charging cables for phones have to endure a lot of plugging and unplugging, so they can and do fail. If all else fails and your phone isn’t charging when everything else is OK, you probably have a hardware fault. Back to the shop!

What's in the box? Not a turbo charger. Bad Moto! / © ANDROIDPIT

Wi-Fi or Bluetooth connection problems

All phones experience connection issues from time to time. The most likely culprit is the infamous Wi-Fi problem that seems to affect every Android device, where you suddenly can’t connect to favorite networks. In many cases the culprit for that one is your router and a reboot fixes it; if that doesn’t work, try restarting your device.

Still no joy? Forget the network in Settings and try adding it from scratch. If the problem is Bluetooth, try deleting paired devices from Settings > Bluetooth and repairing them.

Motorola says you need a Class 6 microSD card or better. / © ANDROIDPIT

Moto X Play can’t read microSD card

The Moto X Play can’t read any old microSD card: Motorola says it needs to be a Class 6 or better, so if you’re trying to use an older card, the phone may just snort in disgust and refuse to look at it.

If you have got the right class of card and it isn’t working at all, try it in another phone or in a computer to see if the card itself is faulty. If it’s working fine elsewhere, there’s something wrong with your microSD card slot and we recommend taking the phone back to the shop to get it checked out. 

Have you encountered any other issues with your Moto X Play? Did you find a solution? Let us know in the comments below.

Gary Marshall

Gary Marshall

Former lion tamer, Girls Aloud backing dancer and habitual liar Gary Marshall has been writing about technology since Google was two guys in a garage. He's written for many fine magazines, newspapers and websites, written a range of how-to-books and a novel, co-written a BBC documentary series and dishes out weekly tech advice on BBC Radio Scotland.

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  • Ashabari Sah Jul 23, 2017 Link to comment

    I am using moto x play mobile. I am facing lots of difficulties like hitting and hang problem in the phone. Please suggest someone what to do...

  • Ryan Kenshee Orozco Dec 13, 2016 Link to comment

    Just got my 3rd class 10 sd card corrupted in my moto x play. Thank you very much motorola! And by the way fuck you!

  • Gunjan Nov 2, 2016 Link to comment

    My Moto X Play's has a weird problem. Sometimes, it starts showing different time in main screen, top down scroll window and clock. While posting this problem, time at main screen (top right corner) since last two hours is 10:00 PM, time at top down scroll window is 11:37PM and inside the clock time is 12:22 AM. I had no problem in avoiding this until I missed my alarm for my exam. It was horrible situation that anyone can imagine. After sometime (uncertain) it will be fine. I want to get rid off this problem. Please help !!!!!

    Note : I have Android version 6.0.1 and all other software are updated as well.

  • Farhan Firoz Jul 17, 2016 Link to comment

    My device has been supporting the sd card with no issues till now I have a class 10 sd card but now a days when I plug in for charging then it does not recognise the sd card and asks to re-insert and doing so fixes the problem but everytime after charging I have to re-insert the card! Help me please

  • saleh ali May 22, 2016 Link to comment

    I bought my moto x play in Dubai but i am living in Qatar I lost the receipt purchases of the phone and dont remeber the name of the shop, I have a problem with sd card . can I send this phone to any maintenance center in Dubai?

  • Carlos Figueredo May 13, 2016 Link to comment

    Mi Moto x play stops reading micro sd card every time i charge the battery. I have to shut it down and on again to fix it.

    • Aneesh kc Jun 9, 2016 Link to comment

      Same problem for my moto x play. How to slove this ?

    • Farhan Firoz Jul 30, 2016 Link to comment

      Is your problem solved?
      I am also having same issue!

  • Victor Enrique Espinoza Lanyi Mar 11, 2016 Link to comment

    My moto x play damages every micro sd i use in it... I've bought two different class 10 cards, and after a month of use, they result damaged. Bad news is i can't return it for warranty. So, I'm screwed!

  • Anmol Dhamija Feb 23, 2016 Link to comment

    Motorola is awesome phone

  • Sajith PS Feb 17, 2016 Link to comment

    Device stops charging for certain periods of time while the phone is plugged in. i done hard reset but only 2 twice i get full charge again the problem came anybody facing this issue. please give me solution

  • Shivam Sharda Feb 4, 2016 Link to comment

    Is there any way to improve camera performance ?

  • Mike Connors Feb 3, 2016 Link to comment

    If your having performance issues with the xplay uninstall facebook ! I did this 3 months ago and its like a different phone! Incredibly snappy. My boot from off times went from a minute to 32 seconds also. Just use a fb alternative like tinfoil for facebook (it even has the option to use fb messages without needing the app!

  •   18
    Deactivated Account Feb 3, 2016 Link to comment

    Moto rocks!

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