Google Play Store error codes and how to fix them

Google Play Store error codes and how to fix them

Has this ever happened to you? You find an interesting application and try to download it, only to receive a cryptic error message containing seemingly random numbers from the Google Play Store. Pretty annoying, right? Here are some of the most common Google Play Store errors, what they mean, and how to solve them.

The solutions for the errors described below are based on the experiences of the AndroidPIT editors, as well as readers and moderators from the forum. If you encounter any other problems with Google Play, feel free to share your experiences in the comments and forum.

Note: you'll see that many of these solutions have steps in common, e.g. clearing cache and data of Google services. If you don't see your code in this list, it may still be worth troubleshooting using one of these solutions anyway.

Jump to:

Error DF-BPA-09 DF-BPA-30 error DF-DLA-15 error Rpc error: AEC: 0
Error rh01 / rpc: s-5: AEC-0 Recovery error Error-06 BM-GVHD Error rpc: s-3
Error: "Authentication required" Error "Package file invalid" Error 8 Error 18
Error 20 Error 24 Error 101 Error 103
Error 110 Error 194 Error 403 Error 406
Error 413 Error 481 Error 491 Error 492
Error 495 Error 497 Error 498 Error 501
Error 504 Error 505 Error 905 Error 906
Error 907 Error 911 Error 919 Error 920
Error 921 Error 923 Error 924 Error 927
Error 940 Error 941 Error 944 Error 961
Error 963 Error 971 Error 975 Error RH-01
Error 100

Google Play - Error DF-BPA-09 'Error Processing Purchase'


Google Play Error Processing Purchase DF-BPA-09 happens quite often when trying to download an app. This problem won’t go away if you simply try downloading again, so you’ll need to go into the settings.


The problem is not due to individual users, but comes from Google Play itself, so we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

  • Go into the Settings of your device
  • Tap on Apps or Applications Manager (the name varies depending on your device).
  • Swipe to the All column.
  • Scroll down until you see Google Services Framework
  • Finally, choose Clear data and then OK.

If this doesn't work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the install should work.

These are the solutions to the most common Google Play Store errors / © NextPit

Google Play – Error DF-BPA-30


The cause of this error comes from Google servers themselves. First, we should tell you that waiting is a good idea, but other solutions work for some users.


  • Open the Google Play Store on the web (use a PC, for example)
  • Then choose an application to install on your Android, which should logically send you the infamous error [DF-BPA-30]
  • Get back on your smartphone and try the download, which should now be operational again

Otherwise, you can try to delete the data or clear the cache of "Google Play Services".

AndroidPIT google play store 6916
Try to clear the cache of the Play Store if all else fails / © NextPit

Google Play – Error DF-DLA-15


Downloading an update or an application may fail with this error. 


The first thing to do is to clear the cache and data of the Play Store app. To do this, go into the Settings, tap Applications and look for the Play Store. You can then delete the cache and data. On some smartphones, you must enter the Storage tab to see this option. 

This should fix the problem, but if it persists, you have to go to your account settings and delete your phone's Google account. Once you've done that you just need to re-add it.

Google Play - Error rh01


Error retrieving information from server.

First solution

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache. Do the same for Google Services Framework.

Second solution

Remove and re-add your Gmail account, restart your device and then re-add your Gmail account.

Google Play - Error rpc:s-5:aec-0


Error retrieving information from server.


Go to Settings > Apps > All > Google Play Store and select Clear cache and Uninstall updates. Do the same for Download Manager and Google Services Framework.

Google Play – Error retrieving information from server


This error message often appears when updating or downloading an app. Google's servers are unable to retrieve information from your Google account. You can delete and re-register, but wait a few hours to see if the problem persists first. Sometimes it'll just take care of itself.


  • Go to the Settings> Accounts> Google 'to delete your Google Account'
  • Once this is done, you must reboot your device, then re-synchronize the account
  • Finally, open the Settings> Applications> All> Google Services Framework. Inside, you must click Options 'Clear Data' and 'Force Stop'

Google Play – Error BM-GVHD-06


This error appears when you want to use a Google Play card. The problem seems to exist in several countries.


First, try restarting your device and try using the card again. If the problem persists, go to Settings> Applications> Play Store> Force Stop> Uninstall updates. The Play Store will then return to its original version and the problem should be gone.

Google Play - Error rpc:aec:0]


You can't download an app.


Remove your Google account. Remove all synced accounts. Go to Settings > Apps > All > Google Play Store and select Clear data. Restart your device and try again.

Google Play - Error RPC:S-3


Can't download an app.


Remove Google account and re-add it, or try an alternate account.

Google Play – Error authentication required


Strangely, this problem is quite common on Android devices. But rest assured, we have three possible solutions to deal with it. One of these tips should hopefully resolve your problem.


1. Enter the Accounts tab in the settings of your phone. Then remove your Google account and add it again. If everything works fine after, then it was a simple error that's sometimes displayed after an update.

2. Go into your Settings, tap Application manager then go into the Google Play Store. Delete the data from this menu (you can also clear the cache).

3. Maybe the problem is not really in your authentication, but the Play Store itself. In this case, you only have to go to application settings (Settings> Applications), search the Play Store and click Uninstall updates. You might need to disable the Play Store to get this started. That way you get the initial Play Store version that you had when you first purchased the phone. After that, you just have to update it and then re-register.

Google Play - Package File Invalid


Play Store error.

First solution

Go to Settings > Apps > All and select the app that's causing the problem, then select Clear cache and Clear data. Try again in Google Play Store.

Second solution

Install app through Google Play Store website.

Third solution

Disable Wi-Fi and download or update the app using mobile network data.

Fourth solution

Go to Settings > Apps > All > Google Play Store and select Clear cache and Clear data. Do the same for Google Services Framework.

Fifth solution

Remove your Google account, restart your device, re-add your Google account and try again.

Google Play – Error 8


This error occurs when you want to download an application and the download stops.


Make sure you have Google Play Services installed. If the problem persists, go to the application list and enter Google Play Services and disable the application. It will then ask if you want to restore the factory settings and you just have to confirm. If this does not solve the problem, you should contact Google support.

Google Play – Error 18


Error 18 has been around since late 2015 and happens when you want to reinstall an application that you already had in the past. There is no quick fix to this problem, but some tricks can help.


After going on several forums, it seems that some users were able to resolve error 18 by disconnecting and reconnecting the SD or microSD memory card. However, it does not appear that it's working for all users. If the problem persists, you can try to contact Google's online support. The final and drastic solution is a factory reset.

Google Play – Error 20


This problem occurs when installing or updating an Android app.


To resolve this error, you must have a rooted device, since you will need to access a file named 'smd2tmp1' found in / mnt / secure / asec /. If your phone is rooted, you can delete this folder, which should permanently resolve the problem.

If you don't want to root your device, there is another solution. Delete the file / data / data of the application that's causing you problems. Use file explorer to access the folder. To do this, I suggest you check out our best file managers for Android article.

Google Play - Error -24




You need a root manager to solve this one. If you have one, navigate to Data/data. In that folder, locate the package name of the app causing trouble (this can be found by looking at the URL of the app on the Play Store website). Delete the entire folder. Try reinstalling the app.

Google Play - Error 101


Can't download app as there are too many currently installed.


Uninstall old and unused apps.

Google Play – Error 103


This is a mysterious problem, which occurs when Google Play thinks an application is compatible with a device, but it actually isn't. It can then cause the 103 error to occur and recur on all your other devices, including those that are compatible.


Generally, there isn't anything you need to do on your side, since this error will solve itself after a few hours. The cause of the problem? An application signature concern. If you have developer knowledge, you can try to resolve it by signing the application again with the JDK tool 1.6+ release. If the error persists more than 48 hours, contact Google Support.

Google Play - Error 100


When you try to install or update an app from the Play Store, it sends an error message stating, "App can’t be installed due to an Error 100 – No Connection."


  1. First, navigate to Settings>Date and Time. Check if date and time is correct. If not, then turn off the Automatic Date and Time feature and set the correct date and time. Also, check if you have set the correct Time Zone too. If not, switch to Manual Mode and look for the time zone of your region. Restart your device. If this doesn't work, proceed to next step.
  2. Head to Settings > Applications > All > Google Play Store > Clear cache. If the problem persists, try downloading the app from the Play Store website.
  3. Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).
  4. Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play - Error 110


The application cannot be installed.


Head to Settings > Applications > All > Google Play Store > Clear cache. If the problem persists, try downloading the app from the Play Store website.

Google Play - Error 194


This error happens when you try to download games or apps from the Google Play Store.


One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store. 

  1. Go to Settings > Apps or Application Manager
  2. Scroll across to All and then down to the Google Play Store app.
  3. Open the app details and tap the Force stop button.
  4. Next tap on the Clear data button.

Now repeat the process above, but replace Google Play Store with Google Play Services at step two and then attempt your download again.  

If that doesn't work, don't worry - the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make sure you have the latest Google Play Store APK and you shouldn't experience this error again.

AndroidPIT install google play store 03
For the best Google Play experience, make sure you have the latest version installed / © NextPit

Google Play Error - 403


The download is impossible and the request is 'forbidden'. This usually happens when two Google accounts are used to buy applications on one device.

First solution

Go the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and tap the purchase button.

Second solution

Clear the proxy you have possibly set up, by going into the Settings, then choose Wireless and Networks (or More networks) and then Mobile Network. Select APN, which stands for Access Point Name and hit Clear Proxy Option. You can always reinstate the proxy afterwards.

androidpit google play store errors mobile netoworks
Go to Settings > More networks > Mobile networks > APN, and hit the Clear proxy option / © NextPit

Third solution

Another solution would be to erase your entire search history, which you can do in the Play Store itself by choosing the Settings button. Next, select Clear search history.

Fourth solution

Try creating a new Google account and using it for the Play Store instead. Go to the Google Play, and select the menu button again. Then select Accounts and choose the New Gmail account. Then reinstall the app.

Google Play Error - 406


Apps cannot be downloaded. This particular error can occur if you've reset the Google account you used to register on your phone, if you've restored your device to its factory settings, or if you've registered a new account on your phone.


A classic clearing of the cache will hopefully do the trick. Go to Settings > Applications > All > Google Play Store > Clear cache.

Otherwise, try again on a different network connection.

Google Play - Error 413


Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.


In Settings, find Apps (or Application manager), then swipe to All. Scroll down to Google Services and tap on Clear data and then Force stop. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play - Error 481


There is an error with your Google Play Store account.


Remove your account and log in with an alternate one.

Google Play - Error 491


Downloads and updates impossible.


Remove your Google account by going to the Settings for your device, then Accounts and Google. Hit Remove account. Reboot your Android and add the account once again. Next, in the Settings, go to Apps and swipe to All. Scroll down to Google Services, then click Clear data and finally Force stop.

recovery 02
Wiping your cache partition is a solution to many problems on Android / © NextPit

Google Play - Error 492


It’s impossible to install an application because of the Dalvik cache.


Under Settings, find Apps, then swipe to All and scroll down to Google Services. Here, select Clear data and then Force stop. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play - Error 495


Problem downloading or updating apps from Play Store.


Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Clear data. Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play Store - Error 497


Difficulty updating installed apps

First solution

Clear out your Play Store data. Go to Settings > Applications > All > Google Play Store and hit Clear cache, Clear data and Uninstall updates.

Second solution

Disable your SD card, if you have one. Go to Settings > Storage > Unmount SD card.

Third solution

If your phone is rooted, you can delete the app's APK and reinstall it. To do so, open up Root Explorer, or a similar application, and navigate to System / app > Mount R / W > Delete application. Or you can play it safe and rename the offending APK to to something like GoogleSearch.apk.backup, so you can revert it if anything goes wrong.

Google Play - Error 498


Interruption of downloads from the Google Play Store.


The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power and home buttons (for Samsung devices), or volume down and power (for most other devices).

This mode provides a few more options. Select Wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play – Error 501


If you can't open the Google Play Store or perform downloads, then surely you have the 501 error.


To fix it, you must go to the Settings, then open these two applications: Google Play Services and Play Store – then you have to tap Clear Cache. Once you have done this, go into Accounts and delete your Google Account. Then restart your phone, input and synchronize your Google account again, then let your phone sit for five minutes without touching it. After these five minutes are over, the 501 error should not bother you anymore.

Google Play - Error 504


App could not be downloaded due to an error.

First solution

The usual, please: go to Settings > Apps > All > Google Play Store and Clear cache and Clear data. Also Clear cache and Clear data for Google Services Framework.

Second solution

Try removing your GMail account

Google Play - Error 505


Two or more apps with duplicate permissions


You need to find out what app has the same permissions as the one you're trying to install and uninstall the problem app. To do this, find the APK file for the app you are trying to install and attempt to restore the app using a Lucky Patcher backup. The tool should present a window alerting you to which app is producing the conflict. This is the app you need to uninstall.

Google Play – Error 905


You have problems downloading apps or installing new updates correctly.


  • Go to the Settings> Applications> All
  • In the Application page of the Google Play Store, select Uninstall updates
  • Wait a few moments until the un-installation is done
  • Reinstall, restart the Google Play Store. The error should be gone

Google Play – Error 906


This problem mainly occurs on the HTC One M8 and M9. This often occurs when downloading or updating an app. Errors 907 and 963 are similar and resolved in the same way.


With problems downloading and installing the application, you must clear the cache and data of the Play Store app. If that does not work, uninstall the updates. If it still does not work, turn off your SD card by going to Settings> Memory / Storage). Return to the Play Store and try to install the app. If the problem persists, you probably have your app on an external card to transfer it to the internal memory. Then you can send it to the SD card once the application is installed.

Google Play – Error 907

This problem is identical to Error 906.

Google Play - Error 911


You can't download an app.

First solution

Go to Settings, Apps, then swipe to All and scroll down to Google Services. Here, select Clear data.

Second solution

If you're on Wi-Fi connection requiring a web page login, ensure you are still logged in.

Third solution

Try another Wi-Fi network.

Fourth solution

Switch from Wi-Fi to mobile network data services. Only do this if you are comfortable using up data on your mobile plan.

Google Play - Error 919


Downloading the app works but it does not open once downloaded.


There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos or large applications.

androidpit play store errors clear data cache
Some problems can be fixed by clearing the cache and the data from the Google Play Store app / © NextPit

Google Play - Error 920


You can't download an app.

First solution

Turn your Wi-Fi off and back on again, and then try to download or update the app in question.

Second solution

Delete your Google account, restart your device and add your account back again in the app Settings. You could also try using an alternative account.

Third solution

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache and finally Uninstall updates.  Restart your device, open Google Play Store and try to download the app again.

Turning your Wi-Fi off and using mobile data can sometimes be an effective solution / © NextPit

Google Play - Error 921


You can’t download an app.


Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again. 

androidpit google play error remove account
For some Play Store problems, you need to remove and reinstate your Google Account / © NextPit

Google Play Error - 923


The download is impossible: error while syncing your Google account or insufficient cache memory.


Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select Wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

Google Play - Error 924


Usually occurs when trying to download larger applications. The app downloads, but the error message is displayed, saying the installation was unsuccessful do to an error


Head to Settings > All > Google Play Store > Uninstall updates. Once you've done this, try downloading the problem app again.

androidpit google play store uninstall updates
Uninstalling updates to the Play Store might solve Error 924 / © NextPit

Google Play - Error 927


The download is impossible because an update of the Play Store is in progress.


Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to Settings, then Apps, swipe to All and locate the Google Services. Tap on Clear data and then Force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way to alleviate some of these errors, so if you're experiencing a different problem to those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, and so on, so make sure you back up all your data beforehand.

backup 01
Before resorting to a factory reset, make sure you try all other solutions first. You will also need to back up your data beforehand / © NextPit

Google Play - Error 940


Application cannot be download


It could be as simple as restarting your device. If this doesn't work follow these steps:

  • Go to Settings > Applications > All > Google Play Store > Clear cache
  • Go to Settings > Application > All > Downloads / Download manager > Clear data
  • Do the same for 'Google Services Framework', 'Google Apps', 'Google Hangouts', 'Checking Service'. Some users report needing to clear the data on Chrome.

Google Play - Error 941


Interruption during update.


Go to Settings > Apps > All > Google Play Store and press Clear cache and Clear data. In the same place, scroll down to Download Manager and press Clear cache and Clear data for that too. Try the update again.

google play store delete cache
Clearing the cache and data for the Play Store will fix many common problems / © NextPit

Google Play Error - 944


This error pops up when you're trying to update apps and seems to occur when the Google Play Store is down, or there is some sort of server error.


Try updating the app later. It appears to be a temporary problem on Google's end, so will just have to wait it out.

Google Play - Error 961


Problems when installing Android apps from the Play Store.


First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the Settings of your device and choose Applications and swipe left until you see All apps. Now scroll down to Google Play and choose it. Here, select Clear cache. If the problem persists, choose Clear data as well.

Google Play - 963


Occurs predominantly on HTC One M8 and M9 devices when trying to download or update an app through the Play Store.

First solution

Head to Settings > Applications > All > Google Play Store > Clear cache. Go back to the previous screen and to the previous screen then select Downloads / Download Manager > Clear data.

Second solution

Settings > Applications > All > Google Play Store > Uninstall updates; go back to the previous screen, then Google Play Services > Clear data.

Third solution

Disable your SD memory card. Go to Settings > Storage > Unmount SD card > OK. Head back to the Play Store and try downloading or updating the app again. If it works, head back to Settings > Storage > Mount SD card.

Fourth solution

Move the app to your device's internal memory. Go to Settings > Applications > All > (app causing the problem) > Move to internal memory. Head back to the Play Store, try downloading or updating the app again, and if it works, move it back to the SD card.

Google Play – Error 971


Error 971 commonly appears on Wiko phones running Android 5.0.2. It prevents you from installing an app after downloading it.


Wiko recently fixed this problem with its V30 update. If you're seeing this error on your Wiko phone, try to manually update using the instructions on the official Wiko site.

Google Play – Error 975

The good news is that this error is rare. The bad news is that there are no solutions at the moment. In the meantime, you should contact Google support.

Google Play – Error RH-01


Error RH-01 is a server error that can prevent you from updating or downloading apps from the Play Store.

First Solution 

  1. Go to Settings > Date & Time. If the automatic date and time + Time Zone are incorrect, you will need to manually set it.
  2. Uncheck “Automatic Date & Time” and set the correct date/time+time zone.
  3. Now try downloading an app or game in the Google Play Store.

Second Solution

  1. Go to Settings > Apps (Application Manager) > All
  2. Scroll down and select “Google Play Store”
  3. Tap “Force Stop” > Select “Clear Data”
  4. Again from Apps > All > Select “Google Service Framework”
  5. Tap “Force Stop” > “Clear Data”.
  6. Try again to download an app in the Play Store.

Third Solution

This is a common method to temporarily fix buggy Google Play updates by reverting the Play Store app to its factory/original version.

  1. Go to Settings > Apps > All
  2. Scroll down and select Google Play Stores
  3. Tap "Force Store" > Select "Uninstall Updates"

Have you ever come across any other Play Store problems? Let us know in the comments below.

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  • What does code 1001003 mean

  • dss862 2 months ago Link to comment

    Already clear cache and storage of google playstore .. reset the unit still cannot install apps from playstore ... is this a hardware or software issue ... please help

  • dss862 2 months ago Link to comment

    I have already clear cache and clear storage of playstore .. reset the unit still cannot install from playstore.. is this a software or hardware issue?

  • marco sarli
    • Admin
    11 months ago Link to comment

    Great information, thanks. Bookmarked it. One enver knows

  • Most common error of play store is downloading issue even having good internet but it just pending download you can solve it by using this method.
    Go to apps and find play services and clear its data or cache
    then go to apps and find play store from settings and do same as above.
    now restart your phone and now find the app from the play store and now download the app.

    Deactivated Account

  • Download the Lucky Patcher APK Version 8.6.3 for free for all devices by 2020 at:

  • thanks for this interesting article

  • Very useful article i have fixed my play store by clearing cache from mobile settings. Huawei P10 plus.
    Thank you so much

  • Good information..Thank you for sharing

  • I'm not sure if I'm in the right place? Quite often I'll be on my Android doing whatever and a box will pop up saying "Amazon App has stopped. Please close". I'm not even using that app! I know my ex hacked my phone and has access to ALL my accounts! Could this have something to do with it?

  • Zzz Aug 25, 2018 Link to comment

    ERROR 190
    rror 190 certainly related to storage permission.(i think)

    1.a. For newer androids version check that in settings,grant it if not.

    1.b. For older rooted versions """move play store and play services to system apps"""

    After following 1.a or/and 1.b

    2. Clear cache and data of

    Play store
    Play services
    Services framework
    Download manager
    Package installer

    3. Remove your google account from settings

    4. Reboot

    5. Add account again( also try syncing)

    6. Check play store and play services are latest version/updated.

    7. If not,update them by downloading respective apks.
    ("MMUUSSTT" be compatible with your device...i.e. Correct dpi or ppi/chip architecture etc to know more about this try to find FAQ on respective website)

    8. Again follow steps after every change you make...2, 3, 4

  • All but my error code is included here, ERROR 100 and it's annoying. Not sure what is causing it or what to do to get it stopped. If anyone knows please share! I've already cleared the Play Store cache and deleted data, now what? Please don't say factory reset... I don't have time for that right now.

  • Brilliant article loie, this is extremely helpful and informative. A lot of time and attention has gone into writing this article therefore I wanted to appreciate this, thank you.
    Real Media Now Ltd


    • As opposed to what? Apple?? Microsoft???
      Ridiculous, absolutey ridiculous.

      At least the core of Android is Open Source, and if you fear for your privacy, install a firewall. There are tons of Firewalls that do not need a rooted device (personally I use Netguard).

  • if I already saw what I needed that good thanks

  • What about error code: 971? I was updating a big app when this error occurred while the updating was about to complete.

  • Could someone help? Whenever I try to download Instagram, it would say "Instagram" cannot be downloaded. "Error -24"

  • Followed the steps for a 504 error and now I'm getting the RH-01 error. Followed those steps and it still didn't work. I even rebooted the phone and switched between WiFi and Mobile Data networks but I still get the RH-01 I swear Google is becoming more like Microsoft everyday. Once I finally got past the RH-01 error the 504 still persists with the same Google Inc application refusing to install. These steps didn't fix anything. Looks like I'm just going to have to factory reset my phone :(

    • I found another solution which may be unique to my situation but may help others as well. The whole issue started when the Google Quick Search Bar stopped working. I would tap the widget and it would load an overlay image of my homescreen but wouldn't let me search by typing or talking. I often use it to set reminders for myself. So I tried fixing the app with the obvious options of clearing cache, data, and force closing the app. That didn't work so I rebooted the phone. Still no go. So I chose to uninstall updates. This led to the phone acting like the app wasn't installed at all. The widget disappeared and couldn't be re-added and under Google Play Store it showed "Install" instead of "Open" for the Google app.

      Solution: What I finally figured out was that elements of the app were still installed which leads me to believe this was more like a 505 duplicate permissions error even though it showed error 504. Anyway, I used Root Explorer to search the /data/ directory for any instances of "quicksearchbar" I then deleted all the items that came up in the search. After that the Google app installed just fine and I have the search bar widget back again! :)

  • My problem is not listed there.
    I am not getting either error code: simply after the last update og Google Play (an automatic process, I cannot control this) download phase of each update of my apps is going as usual.
    But after the download Google Play "goes to a forest for mushrooms", - it can took up to 10-15 minutes it begins to install update dowloaded.
    As I checked, download is really complete - this is not something like 100% forewer-waiting like on Windows.
    But the it is searching (?) for a something or waiting some approval for check-sum or response from either process.

    What can be an error?

    The device is LG G5 with Android 7.0, last update possible.

  • I have eror cod BM-RGCH-06. how to fix it please pleaseeeee i have so many card i buy ;ike 6 and lose mony and i dont know how to fix this problem please help me

  • Yesin Mar 6, 2017 Link to comment

    I get error 505 on some games not all only games from gameloft and all my favorite games are from gameloft I tried the fix but it did not work also I attempted to mod those games by luckypatcher please help

  • Hello, my problem is, whenever I try to download some app, it shows, "download pending" my cellphone is Mi Redmi2. Same thing is happening with updates, if I update an app, it showing , Download pending, For a single app?? Please help me with this.

  • Hopefully the author sees this and adds it to the list, since this is the top google result. There is also a -504, which this article actually seems to be addressing instead of the actual 504. Google guy i contacted yesterday basically took those steps, but admitted they have yet to actually work for him. I didn't tell him at the time, but i have a rooted tablet, and what i saw is that sometimes when an app installs and/or uninstalls, some junk files get left in a directory blocked off to regular users, making it impossible to manually delete without root. However, leaving those files there will make the installers choke, since they don't default to overwriting a file/folder that already exists. I found it, since it was a bunch of square-enix apps as well as pokemon go, so i knew that there should not have been a single pokemon related file on my device, so, in termux, i used *du / | grep "pokemon" > pokesearch.log* after gaining root access, and i got a few results, but they were all contained in the final result, which was "1220 /mnt/expand/07aa2c40-4a8f-428c-afb9-7495df69eb26/user/0/com.nianticlabs.pokemongo" where i could just use *rm -R /mnt/expand/07aa2c40-4a8f-428c-afb9-7495df69eb26/user/0/com.nianticlabs.pokemongo* to delete it, after which installing the app would work again. I replied to the email the google tech sent me with this information, and i assume he forwarded it to the devs. Until then, rooted users should be able to enjoy the solution.

  • Good Solutions

  • trying to set up a note 3 and when I go to log in to Google play it say "unfortunately Google play services has stopped". I've reset phone ,learned cache. nothing is working . what can I do

  • Regarding Error 495, I use the "Block This" app for ad blocking which acts as a VPN. I noticed that disabling the VPN resolved the issue. Hopefully that helps anyone else, maybe that little tid bit should be added to the article?

  • fix google playstore

  • It seems that some things never change with Android. I was constantly using apps to help extend my battery life and apps kept crashing CONSTANTLY. These android devices require micromanagement. Not a good thing for a phone. Not a single Problem with iPhone for two years :)

  • I have galaxy J5(2015) upgraded to marshmallow but there is a problem regarding icon background feature when i enable thia feature it cant worka only in easy mode but does not work in standard to fix??????

  • My samsung galaxy grand prime tracfone keeps popping up wit , unfortunately, the process has stopped. It wont do nothing but flash that every 2 secounds i factory data reset it by pressing the volume down power button and home button at same time the phone reset all way back to phone set up but it still flashing same message i cant even get threw the phone set up to even try stop any apps or do any thing that tell me how to fix it. Please help.....:(

    •   32
      Deactivated Account
      • Admin
      Nov 12, 2016 Link to comment

      Reflash your current firmware with ODIN

      • I have galaxy J5(2015) upgraded to marshmallow but there is a problem regarding icon background feature when i enable thia feature it cant worka only in easy mode but does not work in standard to fix??????

  • Welcome to Google Play. I have had this issue for many times. It gives the error (without reason) and tells to try it again. But it does not change. I talked to Google many times and i even spend 3 hours on the phone trying whatever they told me to do. After 2 weeks of trying again (just as Google tells me to do) they blocked my account because of possible Fraud. Send them all the info and they told me they could not unblock and also not tell me why not. I told them this is not the way you treat your clients and i openend a new account. Here I had the same error, but after 4 times try again it worked (1 time) To me it is just a technical problem with Google. After trying a lot of times to buy something I got blocked again and again after sending the requested info Google would not unblock me. I love it when they have security, but like this it does not really work how it should work. I buy my in app packages now with Apple. It works like a charm.

  • Yuyu Sep 18, 2016 Link to comment

    How can i fix this error
    "Unfortunately, your transaction can't be completed at this time. Please try again."?

    Thanks in advance

  • I thought finally 'rooted' my phone w/out brick/ruined! text msg had same "unfortunately.." & I fixed. No success using same steps with this jerk error. Point Being: please, for the love of Dog, forward solution immediately & conveniently as possible :) ♡♡

  • Error -11 is missing from the list! Lately I have been running into this error daily. (I work in customer support and questions about error -11 keep comign in). Any ideas? There are dozens of people having problems with error -11! Thank you for all your help!

  • How do i fix google playstore? I have wifi but it says please rety or check your in ternet connection please help :(

    • Search Google with "Google Play “No Connection – Retry” Problem [Fix]"
      I can't give you link because I am a new user on this forum so I get an error! :D

  • RJohan Jul 22, 2016 Link to comment

    Phone was dead for 3 days after removing all of google apps etc. No sign of life. While travelling to/in Denmark. Then on boarder to Sweden it started again, still frequently shutting down, but alive. Charging all nights and hopefully it will get better.

    What a strange virus. Last sign of life in Denmark after deleting all of google: .....virus something detected...: then dead!. Now alive again.....

  • 2 not noted errors regarding Google Play services etc found. Deleted cache and uninstalled and restarted sony Z3, but it still continuosly to shut down frequently. No respons for hours then continue as nothing has happend. Update to marshmallow has corrupted Z3 and Google, and everything has failed. Thx Sony and Google ! If no fix within one month I go for i.

  • If you got just "server error" in play store, simply change the language to English (United States)
    That worked for me, but i can't guarantee that it will work for other devices. If it does not work, try change another language that isn't your native language
    My previous language was danish

  • iPhone sucks! Android rocks! Eeeeeh.....

  • what about -103? The problem is when the mobile try to install the program and them just say this error....

  • I have an android tablet. I can't use google apps, because when I tap on one, it has me sign in, but when I try to, it says problem signing in. Couldn't connect with server. Try again later. Can someone please help me?

    •   32
      Deactivated Account
      • Admin
      Jun 26, 2016 Link to comment

      Verified the date/time setting and timezone setting are automatic and they look correct
      Removed the account, then tried to re-add it .Tried to add other accounts.
      disable 2-factor auth,
      Cleared cache and data from all Google-type apps on the phone, uninstalled all updates for the apps

  • None of my Google services work. When I try to sign in, it says problem communicating with Google services. Try again later. Can someone please help?

    •   32
      Deactivated Account
      • Admin
      Jun 26, 2016 Link to comment

      Try this;
      Removed the account, then tried to re-add it. Tried to add other accounts if possible
      2-factor auth should be disabled.
      Cleared cache and data from all Google-type apps on the phone, uninstalled all updates for the apps
      Non-rooted phone.

  • When I try to download terraria it go’s to 93% then it doesn’t open down to 52% and when it finally reached 100% it says error code 2

  • ....

  • I just restart my phone until it works :)
    Had a dilly of a time after the Marshmallow update.

  • THANK YOU! Fixed it!

  • Been upallngh trying to download an app i like. Imso lucky ifound it here... ...u

  • & 489?

    •   32
      Deactivated Account
      • Admin
      Jun 4, 2016 Link to comment

      Try also clearing the cache and data for Download Manager. If it doesn't work, remove google account and add it back.

  • Harris May 11, 2016 Link to comment

    What do I do when you receive an Error message which says " Unfortunately, your transaction can't be completed at this time. Please try again.

  • Harris May 11, 2016 Link to comment

    Hello please I need your help urgently, I just bought a Techno W4 with Android version 6.0, I also have $25.00 on my Google account but when I try to make an in-app purchase, it keep showing me this Error message saying " Unfortunately, your transaction in not completely, please try again. What do I do. I have contacted the app provider severally and all their help support didn't work and so they advice I should contact Google support team for help. Please treat as urgent.

  • This is a well-written article offering better Solutions than what you will get directly from the Google Play Store (it appears deleting the cache a from your Google Play account seems to solve most of the problems) 😃

  • Android market showes during apps update...
    Download pending ....

    Fix this problem....

    •   32
      Deactivated Account
      • Admin
      Jun 4, 2016 Link to comment

      Play store can only download one app at a time, other downloads will be Queued or will be shows as pending.
      if the app is not downloading and still showing pending then cancel the download , turn off wifi and clear memory from RAM manager. Then download thee app again

  • What about -501

    •   32
      Deactivated Account
      • Admin
      Jun 4, 2016 Link to comment

      If none of the above method works, try uninstalling the previous version of the app and install it again.

  • Good day... My Google play store doesn't connect at all for awhile now, I've tried all the solutions you stated here still the problem persist. Tried editing the host file with the # but still the same "connection problem". Restarted, cleared cache, force stopped, cleared data, everything I've tried but it doesn't connect. Please assist me am frustrated already.

  • tny u helped my friend

  • soji May 3, 2016 Link to comment

    My problem is not error's problem for about download apps from play store.but, i talk about these apps can move to sd card only.after downloaded it not install directly to sd card and i try uninstall play store to factory and access to play store(factory).i try download that app can move to sd install to sd card normally

    My phone is android 6 set sd card as internal and no root

    Sorry my english not good

  • Hello
    Asus tablet and I can not I install my store
    Please advise Thanks

  • Alex Apr 25, 2016 Link to comment

    Awesome article!!

  • When I try to install terraria it gives me the error code - 2 can some one help me if you can?


    • hi i had the same problem try go to date and hours in settings and uncheck auto date and time and region now input a wrong date ,hour and time zone go back to home screen that now shows the wrong info now go back to setting date and time again and now enter the right time date and region and push auto .this solved my problem good luckYour comment

  • how to solve error retrieving information from server df-rpc-01?


  • Hi. There is a new app that i discovered and i like it. When i installed it on my Android, it went through without a problem. When i tried to install that same app on another device, i keep getting error code "103", which basically rejects the installation of the app. On the problem device, i tried clearing play store's data and cache. When i went back, same error.

    I did try to research the error code. Problem was, it was all developer talk. "I tried the SVK" (or whatever its called) " and downgraded from whatever i released on to an eariler version", which does not help one bit.

  • What about -501?

  • I'm getting "Error code: -103" while trying to install to a Noook HD+ tablet. I have 26 gig of onboard memory available, so I know space isn't an issue, it's fully charged, and it had been completely powered down overnight until about 15 minutes before attempting to install, so I don't think there's a shortage of RAM.

    Any ideas?

  • How about error code 924? I'm have trouble downloading a few apps for some unknown reason.

  • Are there any on error code -506?

  • I enjoy browsing through Google Store every now and then to check out movies and new apps that I can purchase or get for free for my mobile. I have encountered a few errors in the past and would simply stop browsing or uninstall an app when it happens. This article on the other hand prevents me from having to miss a nice app just because of a few glitches. Thanks a lot! You might want to read posts from CompareBroadband for new tech updates as well.

  • I've been an Android user since 2009. I've never once seen a Play Store error. What am I doing right?

  • Paolo Mar 29, 2016 Link to comment

    STILL nothing on 963, really?

  • Great article, really useful. I will save the article just in case for future reference . But personally I used to have huge problems with login in to the Play Store. I would type in the correct password (which worked on the pc) and it just would allow me to browse the store, instead the login window would keep poping up.

  • I've got the same error 963 just like other users. Reading some of the comments here, it seems the issue is not yet fix. :( I encountered the error on my mobile phone that has external memory and not on my other phone that has internal memory.

    • Error 963 is an error specific to Samsung mobile devices that is caused by the SD card allowing memory communications which the Google Play Store does not recognize. The simple fix is you must unmount your SD card through the device Settings>Storage menu and then clear data for the Google Play Store under Settings>Apps. This should fix the download problem and once you are finished you may re-mount your SD card.

      Deactivated Account

      •   32
        Deactivated Account
        • Admin
        Mar 28, 2016 Link to comment

        Best Answer.

      • Paolo Mar 29, 2016 Link to comment

        It's not just Samsungs. I've been through XDA and it affects EVERY Android with at least Lollipop and an mSD card slot - HTC, whitebox phones, Xperia. It's like Google doesn't want us to use a phone with an SD card!

  • I started getting error code 693, for Facebook up dates, mean while 2 other updates went thru, so I force stopped playstore-went back to home screen started playstore again unable to download updates again, should uninstall and install again and wait for updates to see if updates go thru.
    If any one knows why this 693 error code is showing up, and got a solution to the problem let me know.

  • So I have several different error numbers I've been receiving 907, 963, & some others...they all start with 9's. Any help please?

    • I had to move apps on the SD card back to the device storage to update on both Samsung Galaxy Note 4 and Tab S. Nothing has change on either of my devices. Errors 963 and 907 started just this week. Tried clearing cache and uninstalling Google Play Services updates and Google Play Store updates but nothing helped. Had to move the apps.

      • I have the same problem with my Samsung s5. Problem just started a few days ago. Error 963.
        Hope someone has an answer.

      • I have been searching the web for three weeks trying to get an answer for this problem. However, this morning I fixed my current 963 errors on Galaxy S4 by:
        1) moved 1 app that failed the update process from sd card to device
        2) update that app thru Google app store on the device
        3) clear cache and clean data for that app
        4) move the app back to the sd card
        5) rinse and repeat

        Solved my current update issues - FINALLY!!!

        Good luck -

      • I have the Note 4. I had to move my apps to my device so I can update the apps. This is annoying. I hope they fix this.

      • Roy, why did you clear the app data and cache of that app after you updated it. My 963 error started happening a few days or so and the only ones that have a problem updating are the ones on my sd card. I moved them to device storage then updated and then moved back to sd card and it works. So again, why clear app data/cache after updating and how do you know that clearing app/data/cache fixed the issue for those apps for future updates so we don't have to manually move back and forth? Thanks.. Keith G

  • What about Df-Dferh-01?

  • What about Error code 926?

  • What about 907?

  • What about Error 963 😑

  • I have error message 907 what should I do.

  • After trying everything my GP is still showing error RH01
    WHAT TO DO?!

  • Can anybody please help me? it gives me error of insufficient storage but i have free storage of 377 mbs at phone and 7 gb at sdcard as well .. what can I do?

  • Your solution to "Error 927" worked perfectly. Thank you so much for the quick and easy fix...

  • what does (Error retriving information from server.[RPC:S-7:AEC-7 P4DW-V6JB-5XXZO]) ???

  • Thank you so much. This article really helped me. Getting an error message whenever I update my Gmail was my big problem. It was about an error retrieving information. This article solved my problem. Thank u!. 👍👍 to you! ^__^

  • Zest Feb 17, 2016 Link to comment

    I've tried most of it ..and i guess it solves the problem temporarily. .then it's exist again

  • Google play store is a most complicated app in play store. It is very difficult to solve the problems related. None of these and other solutions sometime will not work. That is because no one knows the exact reason for the issue. It is better to enable two step verification in Google sign in.avoid frequently changing password. Think twice before installing any app.leave plenty of free space.avoid using more accounts in a single device. Always remember to clear cache in settings storage. Try to use over WiFi or a good data connection. Get updated always with apps and device. Take extreme care when disabling ,force stopping, killing, uninstalling pre installed system apps. Avoid installing apps from other than google play store.

  • Google Play services are not functional on device (error code 2). Please enablee and/or upgrade google play services.

  • I've been getting this error code RPC:S-7:AEC-0 UABG-74MN-CSB36 Error while retrieving information from server. Could I get help on fixing this ASP?! Please.

  • I have been getting the error code RPC:5-7:ACE-7 for a week now. I can't find any information on it. I cannot download any apps because of this app. Help!

    •   32
      Deactivated Account
      • Admin
      Feb 12, 2016 Link to comment

      1. Go to settings >> App manager >> Play store >> remove cache and data. If it doesn't help try this
      2.Go to settings >> App manager >> Play store >> Uninstall updates

  • How to solve (Error code: -2) ?

  • how can i fix dis error. (Error code: -8)
    pls help me. :3

  • I got this error message:

    How to solve it, thanks

  • What for RPC:s-7

  • I'm trying to download Neko Atsume: Kitty Collectoe, and even though I've cleared the play store cache and the data, but the error 961 keeps popping up...

  • what about the error RPC S-7:AEC-7

  • What about error code -104?

  • Hi,i have a problem, who now what is the error -110 and how to fix this?

  • My play store doesn't display top free apps tab anymore ?
    and all app that's free don't display the " free" sign/logo undereath anymore is that normal ???
    I have a lenovo tab2 A7 8gb with latest
    Play store update

  • "Nova 3 freedom edition" can't be downloaded.Try again,and if the problem continues,get help troubleshooting(error code 410)


    • Hey I have the same problem. I've read somewhere that a slow internet may cause this. If you find out how to fix this could you let me know? Thank you :)

  • Enable download manager, and tap on clear data button , then go to settings>storage>cached data tap on this and clear cache, return settings>storage>apps>play store tap on this and tap clear data .open play store try to install apps, if problem exist remove Google account and add account.

  • I cant install any app in playstore. i've tried evrything given above but
    my problem is not solved yet!

  • The basic app of Google play store is installed by the manufacturer of the device .if it is not installed by the manufacturer, you can't install by anyway.

  • Can any body tell me how to remove the sign in error

    •   32
      Deactivated Account
      • Admin
      Dec 31, 2015 Link to comment

      Sign In error for which app ?
      If you can't sign in Google+, go to setting >> account >> remove google account >> add it again
      Try updating to latest version.

  • Alvin Dec 27, 2015 Link to comment

    Can I know what is this happen?

    Error while retrieving information from server. [RPC:S-7:AEC-0 6MLH-XY52-ZIYJSJ]

    •   32
      Deactivated Account
      • Admin
      Dec 28, 2015 Link to comment

      It's an issue on Google's Side , but you can try this methods too.

      first method: Go to applications -> all >> From there clear data of Play store, Download manager and google services framework.

      Second method : Remove your google account from your phone after that Go to applications -> all >> From there clear data of Play store, Download manager and google services framework. Finally add your google account again .

  • how about this????
    unknown error code during application install: "-505"

    •   32
      Deactivated Account
      • Admin
      Dec 28, 2015 Link to comment

      Settings > Applications > Manage Applications > All > Google Play Store > Clear data/Cache
      If it doesn't works, Uninstall updates from Google play service

  • Jeet Dec 20, 2015 Link to comment

    Error 912 : also check your device's date and time.

    •   32
      Deactivated Account
      • Admin
      Dec 28, 2015 Link to comment

      Try this
      Clear the data and cache of Google Play.
      Settings > Applications > Manage Applications > All > Google Play Store > Clear data/Cache".

  • None of this helped my error said please sign in to your Google acoout to authentication and I did that and it doesn't work I'm about to smash my phone....

  • Mam,
    None of the measures effected on my play store.plzz any more advice's??.I actually have datawind's tab in which theplay store was not installed it installed it by a tool and now when i open it it works just for 4-5 seconds (displayin white screen and a circle in centre thats loadin) and after that "google play store has been stopped"

  • James Dec 9, 2015 Link to comment

    I have a Sony Xperia m4 aqua and I'm trying to update YouTube but right before it updates is says error -501 what does that mean

  • Hi! Who know how to solve the error Code RPC:S-7???

  • I am trying to buy mille bornes in the google play store and I keep getting our payment method has been declined what do I do

  • Y'know I never had any of these problems on iTunes. I like how apps can be updated on the iTunes computer app. I wonder if Google has plans to integrate that ability into the Play store.

  • Hi. Please am getting a play store error when downloading apps and this error is -18 please help me

    • You are not the only one :((

    • Hi. After trying everything from reinstalling googleplay updates, to clearing data and cache from everything, to doing a factory reset and it still gave me the same error after downloading Hungry Shark. Since the error pop up said to check storage, i decided to safely remove sd card (which by the way was empty) and try again. Guess what It Worked. Afterwards i put the sdcard again and the game worked fine. I hope this will help.

      • i know thats a trick... but it dint work... i even call the play service... none of the advice works... idk why this happens... google plau needs a serious update about error msgs

  • Unableto update any apps on play store, Error showing (Error retrieving info from server.[RPC:S-7;AEC-7 56DK-OOI3-Wp4CO]).. n i also does'nt have google Play Service on my mobile.. plz help me out.. asap..

  •   31
    Deactivated Account Nov 29, 2015 Link to comment

    how about Google offering a more informative explanation or a link that explains the current error code...

  • I was getting the "server error" message on Google play, this worked for me after everything else failed.

    Setting>Accounts> Google> right top corner: Sync now.
    I had already cleared the cach, data and had uninstalled the updates.

    I didn't need to delete the accounts.

  • c k Nov 22, 2015 Link to comment

    Can someone please tell me what to do when it says Error -20

    Thank you!!!!

    • Alguem SABE comp.resolver este Erro
      -20 ????

    • hkw Dec 27, 2015 Link to comment

      I had the same problem. I had to turn on my location under the phone settings and google settings. I had turned it off to save power but needs to be on for install/updates.

  • I just get ,,server error,, on my galaxy tab s 10.5

    tried restarting and deleting deleting info, force stopping didn't work

    • I'm getting the same problem right now. I was trying to download something from google play when it suddenly froze and then the whole 'server error' thing showed up. Now I can't use my Playstore at all..idk what to do ㅠㅠ

  • “””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
    For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

    To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately began to bitch about not being able to connect to server. Then when I opened the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the step to what I did.
    1. Remove all accounts and yes this means do a factory reset
    2. Restart the device
    3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
    4. After is has started and you have a data connection open the Play Store
    5. At this time NOW sign in with your google account info.
    6. Just sit back and enjoy watching the updates come zooming in.
    I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.

  • I am getting a play store error - RPC:S-7:AICA 6QH4-1QDK-YMSQM. Can someone help me?

  • I'm getting a Play Store error code -504 when trying to install/update any app... Can someone help me?

    • Go to your device's settings, scroll down to application mgr, the look for google play store and clear its cache and data.. And Then Reboot Your device,Thats all.

  • This is so ease guys , i jut fixed my play store , it got forced close itself , so i was searching for an way to make it work , and i just found it .
    its so easy , all you need is : a rooted phone , Link2sd app . now delete the playstorr app from phone , then download it as apk on google just type "play store apk" and you will find it , then download and install it , after thatall you need is to go to link2sd find the play store and do it as "system app" when its finnished just reboot your phone and its done.
    if you still dont know how to do it just text ne on : facebook Mrjakup Ademi , instagram mr.ademmi , whats app +38649686961..

    • Thank buddy, you saved my day. I uninstalled play store by mistake and on reinstalling it was not working. i convert play store as system app and it worked.

  • How can i solve an "error code: -11"?

  • What is error code -24 & how do I fix it?

  • I have gotten Error Code: -7 can anyone tell me what it is and how to fix it

  • what is code 505 & how to solve it???

  • What is error code-18 and can it be fixed

    • error code 18 is only appear when the app that you download from G play cannot be installed to phone or card ,usually when you try to update a game or app.

      Resetting the phone to factory setting will not work or cleaning the google play cache or data will not work so the only solutions is to uninstall the said app first than clean the ram and phone/card if not sufficient after that unmount the memory card than install the app to phone memory after that mount the memory card back

      hope this will help

  • I was skeptical, as I have tried other "solutions" that didn't work, but the solution for "Google Play Store Error Code 504" worked like a charm. Thanks.

  • Hi, I tried to download onedrive to mi Sony Xperia Aqua M4, and I could´t... When I tried to do it, Appeared a message "Error 924" it said, so, I deleted the cache form Google Play App, later I tried it again and all was ok.
    It was really easy, just 2 minutes to correct the mistake

  • Hi, i have a problem with my android this is my problem: Google play games can not download due to an error (There was an error retrieving the server information.[RPC:S-7 BW3H-VMQM-WRYH2]).

    [excuse me, I speak Spanish]

  • error code -11
    does nobody online know how to fix it jfc

  • I have the same problem I went through all the steps but it still comes up with error code 18.

  • When i download cardbord suported app from play store one pop up masage shows every time i.e. app can not be installed in usb or sd card. Error code 18.
    I had contact to googl regarding this problem but can not solved this issue. To rectify this problem i have tried help service and folow all instructions like clear cache Fectory reset and els but could not resolved issue. Pls help me

  • I need help purchasing gems from clash of clans because when tried to purchase gems it said "Error: Your purchase was declined because it was considered high-risk, try again in 30 minutes"

  • I am having issue with a game(Covet) it's saying server issue restart 1-: which I did to no evail. I've rebooted uninstalled cleared cache etc... nothing contacted the game developer and they have to get back to me reset!!!! Please HELP & no way am i doing a factory reset I will lose EVERYTHING I did backup before and still lost things

  • I cannot update my Google play store

  • I went through the same error, and the only solution that worked was:
    Uninstall and reinstall the Google Play Service.

    However, because he is a native program, only it is possible to uninstall the updates!

    After uninstalling the updates, the unit starts to present several errors! This is normal!

    Errors stop appearing so you again updated Google Play Service.

    To complete the service, however only as an option, I installed a defragmenter.

    If I installed CDA Cache Defraguer. However not know was really useful to be informed, but has no advertisements and runs fast, and is easy to understand.

    This text was originally written in Portuguese, translated using Google.

    My Facebook: George Anderson Lima Costa


    Eu passei pelo mesmo erro, e a única solução que funcionou foi:
    Desinstalar e reinstalar o Google Play Service.

    Porem, por ele ser um programa nativo, apenas existe a possibilidade de desinstalar as atualizações!

    Após desinstalar as atualizações, o aparelho começa a apresentar vários erros!
    Isto é normal!

    Os erros param de aparecer assim que você atualiza novamente o Google Play Service.

    Para concluir o serviço, porem apenas como opção, instalei um desfragmentador.

    No caso instalei o CDA Cache Defraguer. Porem não sei informar ser foi util realmente, mas não tem publicidades e executa rápido, além de ser fácil de entender.

    Esse texto foi originalmente escrito em português, traduzido usando o Google.

    Meu Facebook: George Anderson Lima Costa

  • RESOLVED: After suffering myself with Play Store issues for 2 months I have come to the conclusion that there is no issue with the phone or play store and the issue is with Push Notifications. When PN is not working the Play Store will hang halfway downloading or updating apps. Even outgoing messages will not be through. Simply confirm that the PN is working by downloading PNF, Push Notification Status & Push Notification Tester. Never turn off Hangouts and google messenger although you may not be using it. Whenever Push Notification is Ok Play Store ok. Facebook, Whatsapp & Viber have their own system for PN but all other apps use Google Cloud Messaging (GCM).

  • I'm having is issue with error code 963. Please help

  • Impossible to clear data and cache on Google Play Services; buttons are not enabled.
    Neither "uninstall updates" nor "force stop".
    All still disabled, even after having reset my Google account and having done a wipe cache partition on recovery mode.
    Samsung Galaxy i9100 SII
    android 4.1.2 Jelly Bean
    Can anybody light me up, please?

  • I get error 0161

  • i have eror 324

  • I still can't download or update anything, it continues to show error 495 even after I did all the steps. Please help.😳😭😰😩

  • Hey Can anybody please Help me to fix "Uknown Error Code Application Install: "-24"

  • Google should fix bugs of all google apps before releasing next Android version

    Deactivated Account

  • while opening my google play store app my phone shows like this "unfortunately google play store has been stopped" please tell me a Solution and my phone is rooted.

  • Please help. After I reboot my starmobile energy phone I can not update all my apps. I already tried the steps on removing account clearing data on Google play, framework, and signing back again my account but still not working.Untill I accidentally disabled the Google framework and and android services, I look on the all apps to the bottom hoping that it was there. When I saw it there I open it but still disabled. Then I reset again my mobile but all are just the same.. I'm in trouble.. I don't know how to fix this.. anybody can you help me please?

  • Please help...what is the "Google Play services app" and why does it take over 140 mb of space? I never noticed this app before. It's listed right above my play store app.

  • What about 505 error??

  • Whenever i tried to download something from play store its showimg that i have insufficient space. But i havr 250mb left in my internal device. I did every possble things that i could like removing account,clearing the cache. But still it is showing the same problem. Help me out guys.

  • For the past 3weeks, it's a constant "problem" every time I tap n2 a google play game. It tells me I'm not connected to google play, but it still gives me all my achievements. Immediately b4 this started it was telling me "error code 404"... I'm not tech savvy, this is driving me insane. I CONSTANTLY play apps. I'm bedfast & I need games for my sanity!!!

  • For the past 2-3 weeks whenever I attempt to download a file with 30+ megabytes whether I am using Wi-Fi or not I get the error code 194!! Google tells us to do certain things and even when I've done them to the letter I still get error 194!! How do I get rid of it?


  • I have problem in play store the problem is 194 please tell me what I do????

  • Sion Jul 30, 2015 Link to comment

    Solution for: 194

    I had enabled my fire wall (NoRoot Data Firewall) and got the 194 error message, the problem was solved by disabling the firewall.

    Deactivated Account

  • mya Jul 29, 2015 Link to comment

    Everytime im trying to downloading an App on PLAYSTORE im only receiving an error like this.(error retrieving informatiom from server.[RPC: S-7:AEC-7 FGNY-IUDS-YRHLE])...Why is this happening everytime i want to download an App and how can it be fix..??? AS SOON AS POSSIBLE...!!!!!!....

  • I cant install o update any software the msg appear no carrear found for ur device pl. Any body solve it

  • (Error while retrieving information from server.[RPC:S-7:AEC-7 QIWU-SLLO-AF23W])

  • I have also the problem of error code 194 in google play store & I have tried this Solution but it does not worked same problem was there please tell me the any other way to resolve this problem -- plz plz plz

  • how to fix error -24

  • (Error while retrieving information form server.[RPC:S-7:AEC-7 QIWU-SLLO-AF23W])

  • How to remove 194 error

  • I'm getting a weird message after I try to download and install my apps. This is what it says: 'Error retrieving information from server. [RPC:S-7:AEC-0 O5ZJ-EQW3-4JYBO]' HELP!?

  • I am also getting the 194 error, after he system update I did last night. My phone is unbelievably lagging, it will kick me off my Wi-Fi without notifying me and game play is all but impossible!! Need fix as soon as possible!!!

  • What about error 194?

  • When o try to install an app it says this app could not be installed due to an unknown error -24 how do I fix it

  • Can you please tell the solution to error 194 I keep getting this error every time I try to download an application

  • My error is 905

  • Khiya Jul 5, 2015 Link to comment

    Please help me how to fix my phone. everytime i click any menu and application, it always says "UNFORTUNATELY, GOOGLE PLAY STORE HAS STOPPED" when I click "0k" then it says "UNFORTUNATELY, THE PROCESS COM.GOOGLE.PROCESS.GAPPS HAS STOPPED".
    Unit: MyPhone A919 Duo,
    Android Version: ice cream sandwich v.4.0.4
    i don't know what to do.. please help me..:).
    Thank you :)

  • Ohnnevermind I redownloaded it and it worked

  • I went to download an app, and it said something like "you could not download this app because of an error. (0) does anyone know what this means and how to fix it?

  • Don't want to be the bearer of bad news, but as you have rooted your phone this may have voided your warranty and may be the cause of the problem.
    Are you getting a actual error number, eg; 400, 900?

  • Hello Alden,
    Try a factory reset on your device.

    • Hi thanks for fast reply but i tried that already basically my friend rooted my e4 and gp dissapeared tried installing it with root then all of a sudden kept failing to install gp done restore wiped phone clean still nothing i wouldnt mind as much but its litterally a 2 week old contract phone dont really wanna send it to be repaired.

  • Can anyone help me my playstore dissapeared and i reinstalled one but now i keep getting error while retrieving information from server [rpc:s-7:aec-7 gvhb-gcci-wygum]) please help cant do anything.

  • Hello Randy, sorry to hear the trouble you are having, error 400+ 403, please give these solutions a try,
    1> Turning on and off Internet connection.
    2> Restarting device.
    3> Clearing browsing history, i.e; Browsing history, cookies, cache / or returning chrome to it's factory settings.
    4> Downloading new browser ( Firefox, Opera), give both a try if first one unsuccessful.
    5> Updating to latest software again> unistall and reinstall update.
    These should work, but if not please post here again and there is an alternative route ,but it's to do with your proxy.
    All the best.

  • Hi,

    We had a problem on Playstore getting error 400 after our Xperia Z Ultra updated to lollipop. I have tried searching for solution from Sony support but all the articles are not working. I can use email and Facebook on the device. It's just that I cannot download neither update an App from Plastore. Keeps getting this error. Tried resetting the device to factory settings, cleared cache for PlayStore and Google Framework etc., Createt dummy Google account and unlinked the first account just to test but still no good. I tried reinstalling the google Playstore and still didn't work. So hopeless for this Android device. I hope you could help. I've got screenshots for the errors if you need it. Thanks and looking forward for the reply.

  • Hello Mustafa,
    Go to settings > manage apps> Google playstore /or tabs> and unistall the updates.
    The playstore should very soon update itself ,but beforehand update your apps, by this time the playstore should be fully functional .
    PS, also check you have a good Internet connection .

  • I have error (905) every time I download in the middle of it is that normal
    how can I fix this please help

  • Thank-you, glad my comments was of use to you.

  • Thank u! Had been trying to d/l apps on my LG 7" Tab for awhile- kept getting "Error 495"...decided to try yr idea. I clicked the "clear data" and it did, but I cd not delete the Google app or reregister it bc it kept saying my "google email account was already registered" on the device. So I just restarted my device, went to Play Store and it worked fine. I was able to d/l several apps within minutes with no further trouble.

  • hi why i cant log in in google play store i lately but my other units is fine only in this one it say cant establish a reliable connection to the serve

    • The only way to get round this is to factory reset your device, let your device reboot and take it from there. Unfortunately you will lose all of your data, however if you backup your apps to sd card or cloud, this will be helpful in the time saved looking around the playstore later. PS, if you have rooted your device this will let you backup data aswell.

  • PLEASE HELP ! ! !

    pogreška u dohvaćanju informacija s poslužitelja ( rpc:s-7:aec-7qhbm-2xhv-5hlky)

  • Well, on Google Play Store, when I go to download a app it will just load and load it won't show a percentage or anything it just says installing.

    It will really help if you tell me what I can do to fix this problem! :)

    • Hello, I have just had a similar occurrence myself, first off check if you have adequate storage for the install as it will only download and not install. Or just reboot your device before updating as this sometimes also helps.
      Good luck!

    • May I ask what application you are trying to update? Is it AVStream, as I'm experiencing this exact same problem, let me know if it is please.

  • Error 505 is the one I get. The whole app downloads, then during the installation process this error pops up and the installation fails. I didn't see error 505 listed here.

    • Error 505 is a error predominant to lollipop 5.0.1, when the app is trying to re-declare an existing permission.
      As of 4/12/2014, Google has fixed this issue on lollipop 5.0.1.
      It has affected Adobe / certificate and contradictory certificates related to these apps.
      A resolution is to re-flash the lollipop image after the 5.0.1 OTA update.

  • I am using a GT-S7275R Samsung Galaxy Ace. It is a small phone but I believe it's compatible for FIFA 15 as shown in play store... It managed to run for a night and accumulated 180+MB only because I have limited wifi here... (the broadband limit has finished) The wifi was always turned off in the morning so I wanted to continue the installation some time later, but when I turned on wifi and entered play store it always shows an error (923,403 etc.) the app is 1.24GB and I believe as long as the wifi limit is not renewed the process will run for about 4 days... I did this for two days already. the error that happened an hour ago shows error 403, and 923 the last time. I cleared cache every once in a while but I think this is not the solution for 5 days.... Is there a way to prevent errors from occurring beforehand in a slow download like this? Or should I just forgo my plan for an app of 1GB+ with slow wifi?

    • 923> Runtime error, whole process , downloading, cache and installation.
      403> Forbidden, this doesn't mean you have done something wrong! It just means server's prompted to deny request what's sent.
      First off check Internet connection speed with a free app from Google playstore, a slow connection could be your problem. Other routes you can go down are>
      1;Try clearing your cache again.
      2; Uninstall and reinstall Google playstore, there are to websites related to this where you can get the latest Android platform to download again. Android police and APK mirror. Before you do this make sure you have allowed in settings for sources outside off playstore.
      3; Create new account, do you have two accounts? This may create some confusion with your account via the servers.Whether you have two or not you can try this, but this personally would be my last course of action as you will lose apps and settings. You can back apps up to sd card but unless your device is rooted you will lose settings.
      Post here again if you are unsuccessful, but one of these methods should resolve your problem, good luck!

  • What is this GOOGLE PLAY ERROR

    • If you look at my reply to Amenda H's problem the same solution applys with your problem also. The information downloaded from a application is corrupted and you may have trouble reconnecting to the server. For added help you can go to YouTube, put the relevant information in the search bar and take from there.

  • Hi Im trying to buy a movie with my new google play gift card that i redeemed and i keep getting this error message saying error retreiving information from server AE-0. Im not sure what that means. I tried troubleshooting it but it didnt work.

    • Error retrieving info from server AEC-O,
      Try this;
      Settings > Apps >Playstore >Disable
      Restart your device
      Settings>Apps>Disabled >Playstore >Enable
      Also if this doesn't work try logging in with a alternative Google account as your main account may not be recognised by the server, good luck!

  • jetmir Mar 22, 2015 Link to comment

    how to solve [df-dferh-01] error on app store

  • Guys pls help me, i cant download google play services. It says "incompatible with other apps using the same share id"

    • Have you downloaded apps from outside of the playstore like Aptoide maybe? Or a torrent website? I know these can cause problems, also check you don't have two of the same app installed as it does happen somehow, as this has happened to myself on a few occasions but I do not think this is the cause but worth checking, and I don't mean an installed app and a extra icon. The same signature ID is a developer's own stamp which also tells them if it's a paid version or not and also paid for if you have two from different sources these may also conflict which may lead to the trouble your having now? But on the info given it's the best I can give you.

    • Had a ask around and try a factory reset on your device this has helped other's, back up your apps first though to SD card, information and setting will be lost however unless your device is rooted but I think this may be a solution to your problem, good luck!

  • This is the reason why a lot of people root, you can't fix this on a phone with no root. There are a full list of permissions, and services, and receivers, that you can't get to, without root. 3c toolbox pro, can display everything that a lesser app can't. There are a bunch of things, that, most apps can't display. Reinstalling your rom, won't do you any good, clearing cache, and data, won't turn those (hidden)permissions, receivers, services back on, the problem persist. Messing around in a terminal, runs the risk of mistakes, or incompatibilities( all just because it worked for his phone, doesn't mean it'll work for yours). Blank screen problems, means that a component, isn't on. "Unfortunately Google Play services has stopped unexpectedly" , means a service, can't connect to the playstore. If you can, open these apps permissions up, I bet you find something unchecked. Be wary about deleting your account too, that might be interconnected to your problem, and you might not get it back. APK mirror, DevHost files, are good places to go for files you need, and are safe to install too.

  • the biggest problem I been having is that the app will not access anything. I get a blank screen and only after rebooting my lg g3 am I able to see anything from the store

  • I'm gonna keep on sayin this, til peeps listen, It's permissions, services, and recievers, that playstore, gsf(google services framework), google play services, that somehow aren't enabled. Sometimes, when updating, using apps that mess with permissions, user errors on permissons( and related services, that turn off recievers). Did anyone clear data, cache, and reinstall, these apps? Reinstall your rom, but still have the same problems? Something's unchecked, and you have to find out what it is, when all else fails.

  • While i am getting a pop up window saying, "Unfortunately Google Play services has stopped" after each time i switch the data state :D

  •   4
    Deactivated Account Mar 3, 2015 Link to comment

    But how about the Play Store error 927 on android lollipop 5.0.2

  • Hi I'm using Panasonic device with jelly bean 4.2.2 version. I'm facing the full Same problem faced by the person Steve steve by seeing his comment --- the uppermost comment. The solution of this problem is difficult to find !!!!!
    After this problem my YouTube has also started behaving abnormally , whenever I try to sign in my account it says that, " Please check your internet connection. Please Google play store manufacturers help us !!!:'(:'(

  • Hi im using Micromax unite 2 device rooted and the problem is ,i cant register to says network error (i tried on Wifi and Data charge). I even unistalled and installed anew one but same thing happens when i try to register or login..
    1: Its says ''Cant establish a reliable connection to the server''
    2: This could b a temporary problem or your Adnroid device may not be provisioned for data services. If it continues call customer care.

    • This is easy to fix on rooted platforms but doees require a rooted explorer like root explorer once u gt that enter etc fouls in the root folder and find hosts then open that with pen it with a text editor and just add a hash tag (#) on the start of the numbers and save and or done yay

  • why isn't the source of the article mentioned here? it a rip off from xda thread but source is not mentioned here. taking credit for someone else hard work.

  • cool article..would try this..

  • You can reinstall your rom, remove, and add your account again, clear data, and cache, til your blue in the face. More than likely, there's a service, or permission, that's not checked. Reinstalling the playstore, won't have an effect, most of the time, the unchecked persist. check your services, permissions, and recievers, I bet somethings unchecked. Some apps can change permissions, in order to work, and may take something else out. Check these things in all play related apps, including google services framework.

  • I'm using alacatel one touch pixe 2 when i download from plau store it gives mr error 495 whay does it mean or how can i solve it

  • When I open my play store, the normal play store doesn't open. It shows want quick suggestions and when I select store home, shop apps opens. I cannot find a few apps too.
    Please help.

  • What is error 495

  • My galaxy Google play store is not downloading any app & download is interrupted. .. I have done factory reset data..but still same problem
    Kindly help

  • Would someone please HELP me!!! With how to fix "error retrieving information from this server.[RPC:S-7:AEC-7] that's what my Google play store is saying and I have sony Xperia C1 Dual Model No.D2105 . And I tried to clear the data and forced to stop and is not working.. please someone HELP ME .
    Someone that needs HELP

  • plz plz plz read full and carefully and replied must

    i have not google play services my tab model is ampe a78 dualcore 3g so i want to update google play store and i got it apk from my galaxy core 2 using apk exracter but play store did'nt install my device gives an error "an existing package same file signature"etc so i delete my google play store using system app remover then i install latest google play store
    it install but gives an error and the error is "google play store stopped working" then i remove my account and add again play store run but when i download any app error again comes "google play store stopped work" i also see in the folder of system apps backup folder but google play store not found now what can i do


    how i get back my tablet when it comes from factory all things clear no updates all apps are facetory apps how

  • Hey, just bought a film on google playstore but when I try and download that film it comes up with: Couldn't fetch license (error 0)

    This is the first time I have had problems with downloading films.

    Any ideas?

  • Thanks! It helped me. :)

  • getting this error code in android while installing my app "-505".ANy idea why

  • Logan Sep 10, 2014 Link to comment

    I'm using Xperia C. I can't download or update any app, it says I don't have much space even though I have 400mb+ free space. I also did reset my phone but the problem didn't solve. Help please?

  • Would someone please HELP me!!! With how to fix "error retrieving information from this server.[RPC:S-7:AEC-0] that's what my Google play store is saying and I have BLU 5.0 mega autofocus. And I tried to clear the data and forced to stop and is not working.. please someone HELP ME .
    Someone that needs HELP

  • What's mean error 924? Pls help me

  • Anyone can fix play store error 404 that prevent my existing app like facebook and soundcloud from update

  • Play Store No Connection Error Fix Without Root

  • I update my s4 sghi337 to 4.4.2

    from 4.2.2, but mobile. my Internet is very slow. Any suggestions how to downgrade?

  • I was trying to install the CM11 Theme-Darker Green-Free app on my Nexus 5 with the Carbon rom flashed. After flashing the new 4.4.3 version of Carbon (which did not give me any problems), I had flashed the android 4.4.3 gapps which uninstalled the theme. When I tried to reinstall it from the play store I was given that error message. Even flashing back to a 4.4.2 version of the rom does not allow me to install the app. I tried restoring a fairly recent nandroid backup with clockwork mod, but it failed due to a md5 mismatch. I tried various fixes but still couldn't restore even when flashing back to the same version of android (which I figured was the reason for the mismatch). Thus, I would like to fix this without having to resort to factory resetting the device if that would be possible. Thank you!

  • After carefully trying all of the possible solutions in the other article about how one could try fixing play store errors, I came here since none of them worked for me to find that my error code wasn't here. I receive the message: Unknown error code during application install: -"400" and I couldnt find anything about it through a google search so I appreciate any help anyone could give :)

  • What is error -24?

  • Useful Article! But isn't it Volume UP, Home and Power to access recovery on Samsung devices?

    • Ken T. Apr 10, 2014 Link to comment

      It really depends on the physical aspect of the phone - number of buttons wise. Ex. my Samsung/Google Galaxy Nexus only has volume up/down and power. The home, back, and recent apps buttons are with the touch screen portion.

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