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Since the recent update to the Google app, owners of older Samsung smartphones have been receiving notices saying "unfortunately, the process has stopped" whenever they press the home key to exit the app. The good news is that, fortunately, this problem can be resolved.

Samsung smartphone users with the old Android version 4.4 KitKat have been receiving an annoying error since the Google app was updated. The system "," which is responsible for the operating the home screen, continually crashes whenever you press the Home button. To add insult to injury, this also stops you from using Google search.

Roman, one of our contributors on the AndroidPIT forum, has managed to find a solution for this issue:

If the latest update is gone, the home button should work again and will display the last used apps as usual.

Reset the app to factory settings and try to repeat the update again after a couple of days. Alternatively, you can also download and use the beta version of the app. You can do this by signing up for the beta program on the Google Play Store.

system ui crash uninstall google app de
Google Beta is an effective way of getting around this issue. / © NextPit

By uninstalling the updates you'll get to the previous version of the Google app, which will run without crashing. A complete reset of the smartphone to factory settings is certainly not necessary to avoid issues with

Have you been receiving these error messages? Did you manage to find a way around this issue yourself? Let us know in the comments below.

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Eric Ferrari-Herrmann

Eric Ferrari-Herrmann
Senior Editor

Eric has been with AndroidPIT since 2014. He’s writing articles and reviews for the German website. Topics are mostly privacy and new technology but there's also the occasional piece on environmental sustainability.

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  • Erduan Ramadani Mar 18, 2018 Link to comment

    I found an app which solves this problem. You can download it from the play store. Here is the link: https: //

    Best Regards,

  • Megan L. May 30, 2017 Link to comment

    I have an HTC Desire 610 and having the same issues. Nothing has worked; I even tried factory resetting. Do you have any other suggestions?

  • Kathye H. Feb 7, 2017 Link to comment

    I just want to say Thank You with my delimia about the ui crap on samsungphone all I had to do was unistall the updates and it works great. Thanks y'all

  • fatimah 777 Feb 3, 2017 Link to comment

    Thank you soooo much..
    I've tried so many tricks to get it solved..
    but i couldn't
     Returning the Google App to the factory settings fixed the problem immediately!

  • Frank Nicodem Feb 3, 2017 Link to comment

    Thank you! I have been trying to resolve this problem for weeks. Every other article talks about getting into Recovery Mode, or deleting cache, or clearing the "Dalvik partition" (the *WHAT*?!?!?), or many other things that do not work. Returning the Google App to the factory settings fixed the problem immediately!

  • Luckshay i Feb 2, 2017 Link to comment

    Thank you , This help on my samsung phone. But i want to know how only google app crash system ui? Please explain

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