Hot topics

Having problems with your LG G6? Try these solutions

AndroidPIT LG G6 Hands on MWC 2017 5805
© nextpit

Even brand new, high-end phones have their share of issues, and the LG G6 is no exception. Users have reported problems with software bugs, and even some which may be due to hardware. If you're getting weird error messages, having problems with your fingerprint scanner or having other issues, don't worry. We have the solutions to all the most common LG G6 issues here.

LG G6 problems

"Device corrupt" error "Moisture in USB port" warning
Headphone jack problem Fingerprint scanner issues
"OK Google" not working  

LG G6 "Device corrupt" error

Users have experienced their LG G6 devices randomly crashing, and when they restart, an error message is displayed which says, "Your device is corrupt. It cannot be trusted and may not work properly." The screen gives instructions to visit a link (, on another device, which explains the error's meaning. The error will appear for about 10 seconds, then your phone should continue booting as usual.

While this can be expected to happen due to Nougat's Verified Boot process if you unlock the bootloader, it is happening even to users who haven't done so. There's no official solution for this problem yet, but an update may come in the future. Until that day comes, restarting the phone can fix the problems, but it may take a few tries. If that doesn't work, you may have to resort to a factory reset.

lg g6 android central selvinsosa error corrupt
Here are the error messages users are seeing. / © Android Central forum user Selvinsosa

LG G6 "Moisture in USB port" warning

Users have reported getting the "Moisture in USB port" warning message, even when there's been no chance of moisture. Additionally, sometimes users are also getting the USB plugged in notification and sounds over and over again, even when there's nothing plugged in. These issues of phantom moisture and notifications when nothing is plugged in can be caused by debris or a bad charging cable. First, you should try another cable to see if the issue is with your charging cord. One user says washing the phone and cleaning the USB port solved the problem. So, you can also try soaking the phone and carefully cleaning the port with a soft cloth to dislodge any dirt or dust, then dry the phone thoroughly.

AndroidPIT LG G6 0247
If you're having issues with the USB port, try these tips! / © NextPit

LG G6 Headphone jack problem

Some users have reported issues with the headphone jack of the LG G6. Static noise in the background and random pausing, playing or skipping songs were among the complaints, along with activating Google Assistant unnecessarily. Even replacing the headphones, or the phone itself, doesn't seem to fix the issue for everyone. Not all hope is lost though. If this issue sounds familiar to you, that's because a similar headphone jack problem happened with the LG G3, and luckily, a fix has already been found. Using headphones with a built-in microphone prevents these strange, unwanted behaviors and the static noise. So, save yourself some hassle, and just try some new headphones with a mic.

AndroidPIT LG G6 0237
This issue is very easy to fix with a new set of headphones that have an integrated mic. / © NextPit

LG G6 Fingerprint scanner issues

Some are finding the fingerprint scanner of the LG G6 to be slow, or to take several tries to recognize the registered fingerprint. That's not the case for most users, who find the scanner to be quick and accurate, as it should be. So, if you're phone is slow to unlock, there's a problem. Try deleting the registered fingerprint, and then setting up the scanner again with your fingerprint. You can even register the same fingerprint twice, for a better chance of it being recognized. If that doesn't do the trick, try clearing the cache in Settings > General > Phone management > Device storage > Internal storage, then clear Cached data.

AndroidPIT LG G6 9324
If your fingerprint scanner is slow, there are ways to fix it. / © NextPit

LG G6 "OK Google" not working

The voice command for launching Google Assistant isn't working for some LG G6 users. If you find that saying "OK Google" produces no response, and you're unable to successfully retrain the voice model, then you'll want to try the following solution, which involves clearing the cache and retraining voice recognition. If you want "OK Google" to work again, go to Settings > Apps > Google app > Storage > Manage space, then Clear all data. After that, you can retrain the voice model, and your problem should be solved.

AndroidPIT google assistant 5
Make "OK Google" work again by clearing the Google app cache and retraining the voice recognition. / © NextPit

Don't forget to leave a comment to let us know if your problem has been solved, or if you're having a problem that isn't listed here. Good luck with your LG G6!

The best smartphones under $1,000 

  Editor's recommendation The best iPhone The best camera phone Value for money The best foldable The most affordable
  • $799
  • $799
  • $999
  • $599
  • $999
  • $499
Picture Samsung Galaxy S24 Product Image Apple iPhone 15 Product Image Google Pixel 8 Pro Product Image Nothing Phone (2) Product Image Samsung Galaxy Z Flip 5 Product Image Google Pixel 7a Product Image
Review: Samsung Galaxy S24
Review: Apple iPhone 15
Review: Google Pixel 8 Pro
Review: Nothing Phone (2)
Review: Samsung Galaxy Z Flip 5
Review: Google Pixel 7a
Go to comment (6)
Brittany McGhee

Brittany McGhee

Brittany loves to keep up with the latest technology and innovation, so she is excited to have the opportunity to write about the wonderful world of Android. She thinks spreadsheets and numbers are fun, in addition to reading books and volunteering.

View all articles
Liked this article? Share now!
Recommended articles
Latest articles
Push notification Next article
Write new comment:
All changes will be saved. No drafts are saved when editing
Write new comment:
All changes will be saved. No drafts are saved when editing

  • 10
    sam pack Aug 2, 2017 Link to comment

    My S8 is flawless 😄

  • 2PeteShakur 3
    2PeteShakur Aug 2, 2017 Link to comment

    thinking of getting a unit but heard many had issues with bootloops on previous models, is this phone free from that now?

  • Patrick Callaghan 11
    Patrick Callaghan Jul 30, 2017 Link to comment

    I have had none of these problems so far. I especially love the speed & response of the fingerprint sensor.

    Brittany McGhee

  • 20
    Reg Joo Jul 29, 2017 Link to comment

    "Ok Google" , headphones, USB warning , can be overlooked and probably solved. Device errors, are more of a real concern though. Demigod errors are what killed the G3 for me, and that new error takes me back to the "bad old days" of LG.

Write new comment:
All changes will be saved. No drafts are saved when editing