How to fix ''Google Play authentication is required'' error

Update: Refreshed for 2021!
How to fix ''Google Play authentication is required'' error

The "Google Play authentication is required" error is a surprisingly common problem on Android devices. It makes you realize just how much you rely on Google products for your smartphone activity, especially the Play Store. The good news is that it's a super easy problem to fix. Just follow the steps provided in our guide below.

There are several different ways to go about solving this problem, from simple data clearing to the more drastic factory reset as a last resort. We've outlined the following methods below.

Jump to:

Uninstall Play Store updates

Sometimes the problem is not with your credentials but the Play Store itself. Go to the Play Store in Settings > Apps > All apps > Google Play Store. Be careful to select Google Play Store, not services.  Then simply hit Uninstall updates by tapping the three dots at the top right corner. This will take you back to the original version of the Play Store that was installed on your device.

Then, all you need to do to fix the error is install the latest version of the Google Play Store and sign in once again.

google play store updates
Uninstalling updates rolls Google Play back to its default version. / © NextPit

Simply remove your Google account

The error may simply be a sign-in issue, which sometimes occurs when the Play Store is updated. The first trick is to go into your phone's main Settings menu and then Accounts & sync and simply remove the Google account that is getting the "authentication is required" error. Once you've done this, you can re-add the account and it should work just fine. You can also restart your phone before re-adding just in case. However, you may need to do this step along with the second step below.

google play store remove account
You should see your Gmail where the blank white line is. / © NextPit

Try a fresh sync

It's possible that things aren't syncing for some reason, and just need a little push. Go to your Settings, tap Accounts & sync, find your Google account, tap it and select Account sync. Then you can go back to the Play Store and see if the authentication message is gone.

Clear data from the Google Play Store

To clear data from the Play Store, you need to follow these steps.

  • Open Settings, tap Apps and then select All apps.
  • Scroll to find Google Play Store and tap to open.
  • Tap on Storage and cache.
  • Tap on Clear cache or Clear storage (You can try just clearing the cache first, if you like, but clearing data will clear the cache as well).

If the previous step (the fresh sync) didn't work for you, try again after clearing cache and data - it could have better results.

Clear cache
Clearing the cache works as a solution for many people. Try it! / © NextPit

Download an app using your mobile/desktop browser

This workaround bypasses the malfunctioning Play Store app completely. Go to your web browser and navigate to the Google Play Store website. Try downloading an app directly from there rather than through the Google Play Store app. Just sign into your Google account through your browser and then install the chosen app.

You can also do this on your desktop browser. You will be asked to sign in your Google account and then to select which device you would like to download the app to. As long as your smartphone/tablet is connected to the Internet, the download should begin almost instantly.

install from web
Did you know you could install apps on your phone using your computer's browser? / © NextPit

If you're still having problems after trying all these steps, run through them again in this order, rebooting your phone between the steps: remove Google account, reboot, uninstall updates, install new Play Store, reboot, add account, and so on. Just keep trying until the error goes away.

The last resort: factory reset

One user tried everything and still couldn't get rid of the error message. However, the last resort worked: a factory reset. Here's how to do it.

Have you suffered from the "authentication is required'' error in Google Play before? How did you solve it? Let us know in the comments below.


This article was updated in July 2021. Older comments have been retained

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  • Tek 1 month ago Link to comment

    On my Allwinner Android 10 Head Unit, I have tried all of this and nothing works. I can only log into Google using other browser apps such as Firefox and download Apps that way. But nothing Google-related will let me log in to my account. When I open any app like MAPS, CHROME, or PLAY STORE the apps work but as soon as I try to log in to them at the email fill window I have about 5 seconds to type in my email before I am taken back one step to the login screen. I wish there was an App with an entering code option. I mean like, on my computer I add an unknown device to my account and get given a code, and then on my head unit, I could enter that code into an App to be granted permission and my details added for me. I can still check emails, Install google store apps as long as it is through Firefox but I don't get any auto-updates this way. How can I make the screen where I enter my email address stay open so I can add my details. The problem is ONLY with Google Apps, any google App.


  • Elizabeth Szabo 3 months ago Link to comment

    How do I play my Google Play points $3.08


  • nisa hmm 9 months ago Link to comment

    Clear data from the Google Play Store - WORKS for me 100%!! thanks


  • fit_writer_supervipika Apr 2, 2020 Link to comment

    account re-login didn't work. Only cache and storage deletion worked. Thanks Brittney!


  • Alex Mh Dec 31, 2019 Link to comment

    2nd step - deleting and entering accounts - worked. It should NOT be like this. Something is wrong with the most smartphones OS and/or Play Store.


  • Cliff Oct 19, 2019 Link to comment

    I have installed play store in my Amazon device but the problem is now authentication error


  • Rajendra chauhan Aug 31, 2019 Link to comment

    I can't install ptm


  • Michael Benal Aug 22, 2019 Link to comment

    Google play not supported on your tablet after replacing screen


  • meee Aug 22, 2019 Link to comment

    I have attempted everything to get rid of the dreaded "Account Action Required" I have cleared the data, i have cleared the cache. It will NOT let me remove the accounts. I have removed them off my pc but the error still persists! Please there has to be something else!


  • Vijay Jul 24, 2019 Link to comment

    I was trying to install Firefox Focus & could not find it in the store.
    It was there in the previously installed app list, so had to install it from there.


  • Russ Michaels Jan 27, 2019 Link to comment

    Uninstall updates only works until play store then updates again, then the problem is back. I have factory reset multiple times, but it keeps happening.


  • DylanSy Dec 26, 2018 Link to comment

    Im using a samsung tablet s2 and my google version is 12.7.36 but theres no accounts and sync in settings and there isnt an uninstall updates button pls help i dont want to factory reset


    • DylanSy Dec 26, 2018 Link to comment

      Nevermind google just moved the uninstall updates button some where else ignore my comment


  • saarang arora Dec 24, 2018 Link to comment

    Thanks man you're a lifesaver.


  • sajjad rsd Nov 20, 2018 Link to comment

    Thanks for your note.
    Was helpful


  • Akhil Jain Nov 4, 2018 Link to comment

    Cleared Data, worked like a charm thank you.


  • Cheung KK Anthony Sep 27, 2018 Link to comment

    It needs patience to solve this issue: "google play not working", because the Google play control many apps in Android, without which, your life fails. This error occurs, after updating the Android system to 8.0.0 and not knowing why the issue occurs?
    Step by step, I follow the advices and successfully revive the Google Play Service, PAy, Map, Document, Drive, Youtube, etc. Summary: Apps, Force stop Google Play, Storage, Clear Cache, remove all Gmail account, add Gmail account. Completed. Thanks.


  • Leoine Gabrielle Perfinan Jul 31, 2018 Link to comment

    Clearing Data finally worked for me. I was SOOOO happy THANKS


  • Spep Jun 29, 2018 Link to comment

    "It makes you realize just how much you rely on Google products for your smartphone activity, especially the Play Store" Actually, it makes me still have lack of faith for the future of user-friendly products. I changed my password to Gmail, so why can't I simply just do something as simple as re-login? The quote should be "It makes you realize how Google still doesn't give a shit about users" But thanks for the way to fix it. I'll try it now.


  • Mawamba Bunjira Jun 8, 2018 Link to comment

    Thanks very much i tried it and it worked so easy im so happy i was worried


  • Nikhil Nayak Jun 1, 2018 Link to comment

    It worked! Thanks! :)


  • MarVelljones May 31, 2018 Link to comment

    I always try a Clear Data first, as it often fixes things in my experience. I've only had to uninstall updates once and that was my fault for "playing" with Play Store apps that weren't intended for release/use in the US.


  • Keith Olsen May 18, 2018 Link to comment

    SOLVED for when Google won't let you sign-in to post a review. Go to Settings -> Then Site Settings -> Then Cookies -> Check Allow Third Party Cookies. Exit. Solved.


  • Robert Graham May 12, 2018 Link to comment

    Uninstalling Updates Fixed it on my Moto G5+.

    Steps to uninstall "Play Store" updates on MOTO G5+

    1. Go to Settings 2. Go to Google Play Store 3. Tap Google Play Store & in Upper right corner 3 vertical dots appear 6. Tap on dots & Uninstall Updates


  • Jeff Feb 14, 2018 Link to comment

    I agree with most everyone here, uninstall and reinstall updates fixed it. Thus, it should be put there as step #1 before anything else. Thanks btw! 😎


  • Wind Jan 17, 2018 Link to comment

    I made the effort to sign in to write this message to thank the content producer. Thank you.


  • Wishbringer Dec 13, 2017 Link to comment

    This is a great article... but the last item (uninstall and re-install updates) needed to be presented FIRST... as it is the least invasive and damaging to the system. The others are like using a bulldozer to dig a rose garden.


    • Jeff Feb 14, 2018 Link to comment

      Can't agree more. Lol


  • Hanna Piza Oct 12, 2017 Link to comment

    Great advice on how to fix Google Play - the photos of each step really helped as there are many ways to remove a google account, and I was doing it the wrong way! Thanks!


  • Lyssah Kromrey Oct 7, 2017 Link to comment

    Yeah I just searched Google Play on my computer, found the app I wanted to install, and verified my account that way


  • Rajat Shankhdhar Aug 31, 2017 Link to comment

    Thank you So much for this post, it helps me a lot.


  • Francis Obina Aug 29, 2017 Link to comment

    I tried all of this but it still doesn't work! And the hardest part is the last resort: FACTORY RESET! I lost all my data hoping that my Google Play Store still doesn't work!


    • Tek 1 month ago Link to comment

      I have done the same thing, Factory reset and now nothing google login-related works. I can install App APKs I download from my PC onto a thumb drive and plug into my Head Unit so I get Apps like GPS back but nothing I try will let me log in to my google account. The window to fill in my email just keeps closing 5 seconds after opening it.


  • Christian Key Aug 14, 2017 Link to comment

    Suggestion 1 worked like a charm. Had an odd error where Google no longer showed up in my Accounts menu but after using a Google app it showed up again. Thanks for the help!


  • Mariana Chamon Jul 31, 2017 Link to comment

    Well in my case, the problem was occurring because one of my google accounts needed a password confirmation, even though I was using the other google account.


  • Kristina Thompson Jul 28, 2017 Link to comment

    I was attempting to do this on a Galaxy Tab 2, so after forcing a stop to the Google Play Store application, I had to open the "Storage" submenu to CLEAR DATA.
    Then we were able to actually download the Google services update, going through the terms & conditions in the process.
    What a crappy error message.


  • NIcholas Iseman Jul 27, 2017 Link to comment

    My issue seems to be different than most with this error. I can download and use apps fine but if I try to make a purchase I get the error and it happens with every account I create. I have done everything but factory reset my phone as I have apps that I can only transfer or get into manually and don't have another device to transfer them too for any amount of time. Any help would be greatly appreciated.


  • Edie Yeaton Jul 26, 2017 Link to comment

    I am so happy for those of you who followed these steps with success. However I have completed all of them on my Samsung Galaxy tablet and nothing worked! I have done everything on my Samsung Galaxy s5 phone except resetc to factory settings. I have tried going through Google then to apps and still cannot download. So frustrating! I cannot do anything online that requires payment. Every time I get the authorization required. Sign into your Google account. I have deleted accounts and added new accounts and am stuck. Who fixes this one? Seriously!


  • Marwa Morsy Jun 18, 2017 Link to comment

    Thank you so much it worked :)


  • OKOLOCHA OGOCHUKWU Jun 14, 2017 Link to comment

    the first and second step solved mine. Thanks


  • Yasaa Sardar Apr 6, 2017 Link to comment

    When i install smaller app the error does not hit but when i try to install larger app (aspalt 8) the error comes back again i hope you understand


  • Dusan V. Mar 21, 2017 Link to comment

    I have never had mentioned issue and I'm glad for that :)


  • Ryan Archibald Mar 20, 2017 Link to comment

    If you remove ur account or clear cache will it delete any of your apps on the phone


    • Bastian Siewers Mar 21, 2017 Link to comment

      Hi Ryan,
      clearing the cache or removing your account will not remove the installed apps. When you remove your account you will not be able to update the apps anymore, though.


    • Sync Babi May 5, 2017 Link to comment

      No offense bro ... But your comment made me laugh a lot :D May be you come from iOS world / may be this the first your android experience .. What's sure is you're totally new to Android World ... Welcome from Android World bro :D ..

      Android has "unlimited things" to explore more and more even without Root .. After Root , that's Ultimate Android Experience ..

      Have Fun! I've been rooting , tweaking , flashing over 200 time over 4 years with 8 different devices LOL :D

      But , Trust me , Just go for "Stock Android" if you like android, Eg. like google Pixel .. tweaking is cool , but it made problems often , Stock is the best after 4 years of Rooting :D


  • Gustino Basuan Mar 12, 2017 Link to comment

    I solved the problem by signing in the PlayStore through web on the computer. I've made the purchase and then login to phone's PlayStore and I'm able to download the paid apps after that payment through computer.


  • Declan Cooke-Coombes Mar 4, 2017 Link to comment

    Mine is still not letting me


    • Gustino Basuan Mar 12, 2017 Link to comment

      try log in to PlayStore through computer. Make the purchase then log back to phone's PlayStore then u will b able to download.


  • Hari Pprasath Feb 28, 2017 Link to comment

    Thanks a lot.


  • Scott Gartner Feb 27, 2017 Link to comment

    For me clearing the cache and data on the Play Store app was all that was required.


  • Michelle Sweem Feb 14, 2017 Link to comment

    Will deleting my google account delete my Google Docs and Google Sheets?


    • Brittany McGhee Mar 20, 2017 Link to comment

      Hi Michelle,

      Don't delete your Google Account to fix this error. You just have to sign out of the account on the device, then sign back in again later. Deleting the account is not necessary. If you delete your account, you most likely won't be able to get your data back.


  • Hardik Gajjar Feb 6, 2017 Link to comment

    I'm facing similar issues with Google Play Services (P.S. not Play Store), it asks for authentication every moment resulting my device getting freezed & hinders in accessing the applications. The google play services version is 10.0.84 in android 4.4.2. Plz help me out if any solution is there, my phone is almost dead kind of (Zombie!) Currently, I'm getting my things done with factory version of Play services, but that doesn't let me access through Google applications, rest of the applications works well.


    • pradeep Sharma Mar 20, 2017 Link to comment

      I was also facing the same problem . I clear the data from Google play store app and problem solved.
      Go to settings- apps-google play store
      Clear data
      Problem solved


  • Chris Horton Feb 3, 2017 Link to comment

    Ok. So everyone, I THINK I'VE FOUND A SUREFIRE WAY OF RIDDING THAT MESSAGE!!! Ok, so what you do is go into your Internet browser and search Google Play. Go into the online website and try installing your app that way. A screen will pop up with your gmail, but you have to put in your password. Do that then retry installing the game. I did it and it downloaded that very second


  • Stein Jan 27, 2017 Link to comment

    So none of this worked and since the only other option was try keep trying I'm essentially SOL then right


  • Adam Non Nov 29, 2016 Link to comment

    Thanks -- insanely well prepared information, thanks. "Clear data" worked in this case. What a relief!
    I have a Nexus 6P, which has proven to be a great improvement over the Samsung it replaced and I enjoy having a "tidy" Android environment, but sure enough the dreaded "login retry" arrived and slowly the apps became so out of date, things got ... ugly. I tried deleting my account (after backup) as my own idea, along with several other "brute force" attempts to shake myself free from this mobius loop and no luck, but the simplest idea proved the best: delete data. After a black screen and a reboot, Google Play Store (what an odd name) revived itself and promptly took on the task to "update all" (which also gave me the opportunity to delete 20+ apps that I just don't trust with access beyond the bare minimum I think could possibly be useful.)
    I still need some tips on finding the offending app(s) that's causing UI pauses and hiccups (the phone is still damn fast, but it clearly has one or more apps interrupting the UI, causing stutters.)


  • Christian Wijaya Nov 23, 2016 Link to comment

    I tried all method including to install the latest Google Play Store apk but it still doesn't work... :( Note: I'm using NOX Emulator


    • ケネス クロス Nov 24, 2016 Link to comment

      Just search for the apk from the net, and install it manually. It will even work on a tablet.


      • Quang Lam Dec 10, 2016 Link to comment

        Many apks on the internet are modified to add some harmful behaviors like steal your information, auto send sms... Do what you want but always know the risk.


  • James Keefer Nov 22, 2016 Link to comment

    I was having this problem on an old Motorola Xoom tablet and tried these steps repeatedly and was still getting the same error. The ONLY solution for me was to do a Factory Reset. It's now working wonderfully! It was very much worth going through the Factory Reset process.


  • Moises Oct 21, 2016 Link to comment

    Thnx m8! It wurked liek a charm!


  • Argentina Makgakga Oct 5, 2016 Link to comment

    What worked for me: I went to the phone 'Settings', 'Accounts', 'Google', then I clicked on my email address. There is a list of all apps that Google syncs with. There was a 'Sync error' message on some. However, 'Sync Chrome' was disabled. I found it odd, so I enabled it and synced everything again by selecting 'More', then 'Sync now' or 'Sync all'.

    I went back to the Play Store and the Authentication message was gone :D


  • Ben Phelps Oct 3, 2016 Link to comment

    I have an HTC One Max phone. One of the HTC apps needed to connect to my Google account. After months of not being able to update my apps or access my Gmail, I finally figure it out. So, whatever phone brand you have, like Samsung or LG, try the pre-installed apps from that brand.


  • Raja Krishnamoorthy Sep 16, 2016 Link to comment

    After doing all these things also authentication fails . Is it necessary to put sim card.


  • Morton Boris Sep 3, 2016 Link to comment

    It does not work, I flow this step, it also has the authentication error .


  • Riken Dangol Aug 22, 2016 Link to comment

    I am trying an Andriod device after 4 years of using my iphone 5 (worked pefectly 2012-2016 until it felt in the sea), and Now, I get this fucking error in first five minute of using an Andriod device. I am done.


  • artemis val Greece Jul 29, 2016 Link to comment

    SOLUTION THAT WILL WORK FOR EVERYONE.
    I recently bought Xiaomi Redmi 3 and I was facing the same problem. The ONLY thing you should do is to download the latest version of Google Play Services Apk and I strongly recommend you to visit the site androidapksfree and search for the latest verison. Hope this will work for you guys :)


    • jas meaja Sep 13, 2016 Link to comment

      Hi thanks, this is exactly what i need because above steps are not working for me


    • Mithun Sep 20, 2016 Link to comment

      Thank Your Suggestion Worked for me


    • Michael Elentuch Sep 21, 2016 Link to comment

      Artemis - you're an angel! I also have Xiaomi Redmi 3 (Pro) and your solution is the only thing that worked. The other solutions suggested here perhaps work on other phones but for mine it just made the bad situation even worse. Worth mentioning that it's important to choose the proper version for your Android version and device type.


    • Keith K Oct 29, 2016 Link to comment

      I recently reactivated an old Samsung Galaxy S and had this problem. I tried ALL of the suggestions I found online and this is the ONLY one that worked. Thank you!!


  • Stephen O'Reilly Jul 9, 2016 Link to comment

    H E L L O , i didn't need to remove my google account - i just uninstalled the Google Play Store updates (as of above) and everything worked fine . . . so i suggest trying this first . . . saves the unneccessary hassle of removing your account . . .


  • Kathy Mitchell Jul 4, 2016 Link to comment

    I'm having the authentication error message as well. I have followed your instructions, as well as everyone else s on this problem. My issue is when I get to Uninstall Updates, unfortunately I don't have that on my screen, therefore I cant complete the fix. Could you please help with this. I am getting really frustrated. I can use the Play Store to download, but when I want to download games that's when the issue occurs. I have a Note 4.


    • artemis val Greece Jul 29, 2016 Link to comment

      try to download the latest version of Google Play Services APK and I recommend you the androidapkfree site :)


  • XD Q Jun 28, 2016 Link to comment

    Thanks You Are The Best


  • Mike Rowe Jun 24, 2016 Link to comment

    many thanks step 1 worked for me


  • TheFoxBox Jun 15, 2016 Link to comment

    None of these worked, I tried over and over again, yet doesn't work, I can't download another app ever again!?


    • artemis val Greece Jul 29, 2016 Link to comment

      try to download the latest version of Google Play Services APK and I recommend you the androidapkfree site :)


  • Leo Jun Jun 14, 2016 Link to comment

    hello bro... please help me to get back my email by hack with someone not responsible...please bro... help me... i need this email for my work...


  • Minu Anand Jun 7, 2016 Link to comment

    Hi, by mistake I uninstalled the Google play store from my phone ,how to get it back as phone is not responding to wi fi,plz help


    • Jays Janes Jun 27, 2016 Link to comment

      download google play apk from apk mirror. put it on your sd card or with usb deb. jusy install and allow it from install blocked


  • Vicky Reed Dixon Jun 5, 2016 Link to comment

    4 hour's of all the above and zero luck... extremely frustrated......just started having issue...the first few times i could bypass by way of laptop and given game would install on tablet.. now it shows only compatible app as being my phone
    I double checked my parental settings ect..no luck. HELP


    • artemis val Greece Jul 29, 2016 Link to comment

      try to download the latest version of Google Play Services APK and I recommend you the androidapkfree site :)


  • MEGHA May 30, 2016 Link to comment

    THANK U THANK U...............SOOOOOO MUCH
    STEP 1 WORKED ................................


  • Aqila Arif May 17, 2016 Link to comment

    first step works like magic. thank youu !!


  • Masego Maarman May 5, 2016 Link to comment

    It worked like a bomb. Thank you so much.. :* :*


  • harshith Apr 12, 2016 Link to comment

    a huge thank you guys for your help!
    A BIG THUMPS UP!


  • Abdul Apr 6, 2016 Link to comment

    I did everything you said. Nothing solved.
    I am using GB rom


    • artemis val Greece Jul 29, 2016 Link to comment

      try to download the latest version of Google Play Services APK and I recommend you the androidapkfree site :)


  • Werner Brink Apr 1, 2016 Link to comment

    Good afternoon guys, was hoping someone could help me here. I restored my factory settings on my device and afterwards I'm no longer able to get anything to work on Play Store. I followed the steps set out above (multiple times)and keep getting the authentication error as well as the "App could not be downloaded due to an error. (Error while retrieving information from server. [RPC:S-7:AEC-7 7RIN-7LA4-GC7W4]" error. Are these somehow connected? And does anyone please have advice on a possible solution?


    • artemis val Greece Jul 29, 2016 Link to comment

      try to download the latest version of Google Play Services APK and I recommend you the androidapkfree site :)


  • SeeBoris Go! Mar 24, 2016 Link to comment

    Or if it is so f-ing common - why do you not just have a AUTHENTICATE HERE BUTTON with a f'kn sign in dialogue box. Or is that entirely too f'n easy of a g-d solution


  • Adrien g Mar 22, 2016 Link to comment

    A great thank for your help


  • Daniel Cuauhxically Mar 13, 2016 Link to comment

    I tried following instructions, but id hasn't worked. I also tried accessing my games I downloaded, but they don't seem to respond either


    • artemis val Greece Jul 29, 2016 Link to comment

      try to download the latest version of Google Play Services APK and I recommend you the androidapkfree site :)


  • abby Sand Mar 9, 2016 Link to comment

    HSBC updated their app but whenever I tried to use the app I was met with a message that said Google Play authentication is required. The steps that helped me was step 2 and that was clearing the cache. Once I did that I was able to use the google play store or rather I was able to use the Hsbc app without any problems.

    If you having problems I recommend doing step 2 first.


  • Troy “CYC” Huth Mar 4, 2016 Link to comment

    I try to purchase something on a game and it gives me this "authentication is required you need to sign into your google account" and I'm already signed into my google play account


    • artemis val Greece Jul 29, 2016 Link to comment

      try to download the latest version of Google Play Services APK and I recommend you the androidapkfree site :)


  • Jared Gerber Feb 1, 2016 Link to comment

    Do step#2 first - it's easier and it worked for me. Clear data & cache from Google play app under settings.


  • Kara Snowgarden Jan 30, 2016 Link to comment

    Thank you soooooooooooooooooooo much. I thought I could never download awesome apps again!


  • Michelle Jan 11, 2016 Link to comment

    Make sure you are deleting the problem account which isn't necessarily the primary one. You find it by trying to access playstore from each different gmail account in the playstore settings menu. The problem one will have a password prompt. The others will all have the authentication error. I think this happened because I changed the password in the problem gmail account (that should never have been primary anyway) and it couldn't log in.

    Deactivated Account


  • Lenecar Galban Jan 1, 2016 Link to comment

    Thanks!! Number 2 helped me. Thanks to this article


  • Maddie Lewis Dec 29, 2015 Link to comment

    What if I have redeem Money on the account


  • Andres Chacon Dec 25, 2015 Link to comment

    Thank you, this was the only solution that worked, I tried everything on the web, I tried with youtube tutorials and nothing worked. The issue was pretty bad because I was using a brand new Sony Xperia, just setting it up when the issue appeared so the phone just had default apps... The point is that it's an issue related to the google account itself, the trick of uninstalling play store or deleting the cache memory might work on new models, but on some other it doesn't. I recommend to switch to the original account that was set to the phone the first time, or try switching to a different google account!


  • qif4 Dec 21, 2015 Link to comment

    It really works yeahhhhh! Thank you😁


  • Dave Mullins Dec 6, 2015 Link to comment

    So, I rebooted, signed into my account via gmail, went into Play Store, signed in again, installed all updates for everything. Thanks for the help!


  • Dave Mullins Dec 6, 2015 Link to comment

    So, I guess I just reinstall things in some random order, or what?


  • CHARLEY BIGTIME Nov 28, 2015 Link to comment

    Sync settings is greyed out. no option to delete account


  • abid sikder Nov 27, 2015 Link to comment

    I did so. but it facing trouble now to connect to google server


  • Sameer P Nair Nov 24, 2015 Link to comment

    Your article was interesting, precise. It worked!! I was struggling with it for quite some time. Thanks


  • femi Akinduro Nov 12, 2015 Link to comment

    Google play is requesting me to confirm my password on my new phone that I have not set up at all, and when I put my google account password it would tell me wrong password. Please how do I fix this problem. The phone is new, I have not done any set up on it and I can't understand why its requesting me to confirm my password.


    • Inge S.F. Nov 15, 2015 Link to comment

      I had the same problem; and I tried all suggested solutions in different support forums without success. I reported a video in Youtube (Sony XPERIA Z5 Compact: Google Play Store and other Google account problems) explaining the problem. However since I have two recently purchased phones of exactly the same type and only one of them gave me a problem I sat down yesterday and revised the procedures I used for installing all my stuff. I realized that in the phone that caused me trouble, I initially set a 4 digit screen code. And that was what Play store wanted to open. It has no meaning, - but it worked.


  • adr Nov 10, 2015 Link to comment

    Rebooting the phone fixed this issue for me.


  • Belinda Hernandez Nov 6, 2015 Link to comment

    If i remove the account will i lose all my messages and


    • Arjun Paliath Nov 10, 2015 Link to comment

      @Belinda, no data will be lost. You are just removing the account and re-adding it back. I have tried it numerous times and I haven't lost any data although Google will sync your gmail etc once again considering your account is added fresh.

      And if you are really skeptical about it, you can always backup your data using third party apps. APKMirror houses almost all the applications from playstore if you want to download it directly to your phone(considering your playstore shows the error).


  • Rebecca Mullins Nov 4, 2015 Link to comment

    I ended up having to use the 2nd method, but it worked PERFECTLY!!!! THANK YOU SO MUCH!!!

    Google really needs to add some instructions on how to remedy that issue right there in the error message itself!


  • bhelle ishizuka Oct 17, 2015 Link to comment

    Help me now pls


  • bhelle ishizuka Oct 17, 2015 Link to comment

    It didnt work i do what all you said


    • artemis val Greece Jul 29, 2016 Link to comment

      try to download the latest version of Google Play Services APK and I recommend you the androidapkfree site :)


  • Ishmael Freckleton Oct 11, 2015 Link to comment

    Didnt work now im backing up my phone for a factory reset this made my phone go from worse to worst my phone is truely messed up thx guys


  • Trevor Pease Aug 12, 2015 Link to comment

    Really helped me out


  • Rob Hammond Jul 15, 2015 Link to comment

    Had this problem, I was using 2 email accounts plus FB and messenger. All was resolved when I uninstalled Google play updates. Using Android 5.001 click settings/apps /google play/uninstall updates


  • TuNnL ViSiOn Apr 11, 2015 Link to comment

    I don’t even have to attempt this solution to tell you that this is NOT a “super easy problem to fix.” Maybe SOME people have just ONE Google Account, no Facebook, and nothing else synchronized. For those people, deleting their Gmail account and adding it again, is no problem. For the rest of us who have multiple accounts synchronized together, it will be an absolute NIGHTMARE to re-synch every contact in your Gmail, which for me, is over 1,000 people or entities. No thanks. I’ll just update “My apps” using the “All” tab — which works WITHOUT authentication.


  • Sheila Fadness Apr 4, 2015 Link to comment

    How do you restore Google play services on a android phone

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