Common Galaxy S6 Edge+ problems and how to fix them

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It might be our best Android phone of 2015, but that doesn’t mean the Samsung Galaxy S6 Edge+ is without problems. Here are some fixes to some of the more common issues you may encounter with your Galaxy S6 Edge+ and how to fix them.

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Here are the fixes for some common Galaxy S6 Edge+ problems. / © ANDROIDPIT

Galaxy S6 Edge+ problem: fingerprint scanner doesn’t work properly

This is a very common problem for users of the Galaxy S6 Edge+ and other Samsung phones. If your phone doesn’t recognize your fingerprint as often as you would like, try setting it up in a different way.

The trick is not to press your finger or thumb to the sensor in the same way 10 times, because we rarely touch the scanner in the same way twice.

androidpit samsung galaxy s6 edge plus fingerprint scanner
Remember that your thumb can be horizontal when you set this up. / © ANDROIDPIT

So firstly, go to Settings > Lock screen and security > Fingerprints > Add fingerprint. Use your phone and just press your finger or thumb on the sensor in the way you naturally would to unlock it. Don't try to guess how the sensor wants you to unlock it. 

I unlock my phone with my thumb on its side because this is most natural for me. In each step, try to apply your thumb in a slightly different way to make sure the software recognizes all the different possibilities. Your fingerprint scanner should work better from now on.

Galaxy S6 Edge+ problem: mobile data and other quick toggles missing

This is a rare problem but some users have reported that the mobile data and other icons in the quick toggles menu have disappeared from their Galaxy S6 Edge+ and S6 Edge. While a factory reset has been suggested as one way to fix it, there is a APK file that has successfully restored the toggle over at XDA Developers. Sideload this at your own risk.  

Galaxy S6 Edge+ problem: manual brightness issue

On some Galaxy S6 Edge+ models, the brightness will adjust to automatically even when automatic brightness is not enabled. You can see an example of this on the S6 Edge in the video below.

Thankfully, the guys over at the XDA Developers forums have the fix for this once again. Check it out at the link. 

Galaxy S6 Edge+ problem: wireless charging isn't working

There have been reports of wireless charging problems for the Galaxy S6 Edge+, even when using an official Samsung charger. It seems that the charging pauses or stops working before the S6 Edge+ has fully charged.

There are two potential solutions to this. Go to Settings > Display > Wallpaper > Daydream > On > More > Select when to daydream > and set it to While charging. This prevents the phone from locking, and some users have said it works. Alternatively, turn on the night clock in Settings > Edge screen > Night clock. Reportedly the minute battery power this requires is enough to keep the phone continuously charging.

Galaxy S6 Edge+ problem: battery dies too quickly

Is the battery life of your Galaxy S6 Edge+ running out too quickly? You aren’t the only one. If you are experiencing this, we have a few ideas. Firstly you can try making better use of the Edge display.

It may sound counter-intuitive, but because the Edge screen only utilizes a portion of the display, it can be an effective measure to reducing battery life issues. Set it up for night clock and information stream so that you don’t need to unlock your phone to check find out the time, weather or latest news.

We also have some more general tips on how to save battery life on Android.

androidpit galaxy s6 edge plus problems solutions
Set "daydream" to "while charging" and ensure night clock is on. / © ANDROIDPIT

Are you having problems with your Galaxy S6 Edge+? Let us know what they are in the comments and we'll see if we can help.

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  • Ian M. Walker Apr 17, 2016 Link to comment


    Has anybody been able to fix the data connectivity issue after Marshmallow? I've got a Galaxy 6 Edge+ and can browse the internet on a browser but cannot access via the PlayStore or data-dependent apps such as FB. A restore of text and 'phone messages from Verizon's Cloud worked just fine, and Samsung's stock apps reinstalled just fine.

    So far the following has been tried, all to no avail:

    Airplane mode on and off
    Bluetooth off
    Data partition cache wipe
    Reset Network settings x2
    Factory resets x3 (one from the software, one from the ROM and the final, at Verizon's suggestion with all restore options toggled off)
    Installed latest version of Google Play Store manually
    Restrict background data checked
    Restrict network data checked
    Dropped network connections and reapplied
    Cleared data cache for Play Store

    I spoke with Google Support and they said that I have tried everything they have, and I'm now supposed to contact Samsung.


  • Lynn Platt Feb 26, 2016 Link to comment

    I have the problem of my phone not sending me notifications on calls, messages etc. It also calls other people when I am in a call, puts my phone on speaker and hangs up on people. The company sent me a new phone. During the process of getting one phone switched over, the old one called the cell store twice. Now I have a new one. Same problems plus now the pixels aren't working correctly on this one. I have had it for 3 days.

  • Syam Sundar Jan 7, 2016 Link to comment

    Hello Scott,
    I have a peculiar problem on my edge+ when i play games. I'm unable to click on some objects. the screen just moves around instead of selecting the object I want. I'm not sure where the problem lies. The touch on my phone is generally OK.

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