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Motorola Moto G problems and solutions

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We’re big fans of the Moto G (2015) and its predecessor, the Moto G (2014), but like any smartphone it has the odd bug, incompatibility and occasional flat-out bit of weird behavior. If your Moto G is getting on your nerves, find out how to fix it with the Motorola Moto G problems and solutions listed here.

  • Moto G (2015) tips and tricks
  • Moto G (2016) price, release date, specs and rumors
Moto G 2015 hero 1 2
Your Moto G should deliver excellent battery life. If not, an app is probably the culprit. / © ANDROIDPIT

Jump to your device:

Moto G (2015) problem: the battery’s draining too fast

Assuming you’ve got the Marshmallow update for your Moto G, you shouldn’t be encountering battery issues: Marshmallow’s memory optimization should make your Moto last longer than on Lollipop. That means any instances of excessive battery drain are likely to be the result of rogue apps. Go into Settings > Battery to see if an app is getting too power-hungry. If you find one, try uninstalling it to see if your battery woes go.

motorola moto g 2015 screen hero
If your phone freezes, press and hold the power button for 10 to 20 seconds. / © ANDROIDPIT

Moto G (2015) problem: the phone freezes

If your phone locks up for no good reason and doesn’t respond to any button presses, you can carry out a force restart by pressing and holding the Power button for ten to twenty seconds. Your phone will restart and hopefully won’t lock up again.

If you have repeated freezes, the first thing to do is try and identify a common trigger: more often than not, repeated freezes have the same app or feature in common. As with battery drain, if you find a bad app remove it from your device to see if that solves your problem.

If all else fails, a factory data reset will return your phone to factory-fresh condition - although that also means it’ll delete all your stuff. Make sure you’ve got a fresh backup and then go to Settings > Backup & Reset. Unselect the option for Automatic Restore - we want to get your phone back to basics, not reinstall apps that might be causing your problems - and then tap on Factory Data Reset > Reset Phone.

ANDROIDPIT factory reset moto x play
If all else fails, a Factory Reset may solve all your problems. / © NextPit

Moto G (2015): the phone won’t let you into the reset menu

You can perform a factory data reset with the buttons too. Turn your phone off and then press and hold Volume Down and Power until the screen turns on. Use Volume Down to highlight Recovery Mode and Power to select. Your phone will now restart in Recovery mode, and you’ll see the Android robot with a red exclamation mark. Hold Power and press Volume Up, then scroll to Wipe Data / Factory Reset. Press Power to select, then scroll to Yes - Erase All User Data. Press Power again and your phone will reset.

Moto g 2015 vs moto g 2014 comparison 1 3
The Moto G 2014 and 2015 look very similar, but the later model has better specs. / © ANDROIDPIT

Moto G (2014) problem: apps close instead of running in the background

The Moto G (2014) isn’t short of RAM - it comes with 1 GB - but for some users it behaves as if it is: instead of apps multitasking by running in the background, they’ve been committing hara-kiri and shutting themselves down. There were lots of posts on the Motorola forumsand on Google+ about it, and you can understand why people were frustrated: in some cases they’d been experiencing the problems for months.

The good news is that the problem appears to have been solved, albeit by accident rather than design: multiple users have reported that after upgrading their Moto G (2014) to the very latest available version of Android (Marshmallow), their troubles have gone away.

moto g 2014 marshmallow bugs now on tap
Updating to the most recent Android is always a good idea. / © ANDROIDPIT

Moto G (2014) problem: Bluetooth bugs and general crashes

This is another one that appears to have been fixed in the most recent Android Lollipop updates: some users reported flaky Bluetooth and crashy apps. The problem could also be due to apps that haven’t been updated for some time, for example apps that haven’t been updated to take full advantage of the latest Android builds. If you’re running the most up to date version of Lollipop and you’re still encountering problems, make sure your apps are all up to date and consider a factory reset if updating them doesn’t work.

Moto G (2014) problem: music player stops playing when you try to do something else

Some KitKat (Android 4.4) users encountered another really annoying bug: if you listened to music using the phone’s music player and left it running while you opened a browser window or another app such as Google Maps, the music would stop. Once again that appears to have been fixed in the latest Androids.

Moto g 2015 vs moto g 2014 comparison 1 13
Whichever Moto G you have, sudden battery drain is usually the fault of a rogue app. / © ANDROIDPIT

Moto G (2014) problem: the battery drains far too quickly

The Moto G (2014) didn’t get a bigger battery to go with its bigger screen, but that shouldn’t be an issue: the battery optimization in Android promises up to 30 percent better battery life, so your Moto G (2014) shouldn’t run out of steam any more quickly than its predecessor, or any other recent Android phone.

Assuming your battery hasn’t gone - which it shouldn’t have this early in your phone’s lifespan - the most likely explanation for severe and mysterious battery drain is that one of your apps has gone rogue and is trying to download stacks of data in the background. That’s particularly likely if your phone is draining dramatically overnight when you aren’t using it. Android’s battery page can help you identify what app might be causing all the trouble.

If there’s no obvious culprit among your running apps and you aren’t using your phone any differently, it’s worth clearing the system cache to see if that helps, as doing so can fix some battery issues. If all else fails, backup your important data and factory reset the device. But before you do that, give the excellent Greenify app a go: it can put misbehaving apps into hibernation to improve your phone’s performance and reduce their effect on its battery life.

Moto G benchmark
The Moto's a pretty quick device, but lack of internal storage means it slows when too much is going on./ © ANDROIDPIT

Moto G (2014) problem: it’s running slow

The Moto G (2014) doesn’t have a great deal of internal storage - the base model has 8 GB - and if that gets close to full you’re likely to encounter performance issues. Remove apps you don’t need and clear the app and system caches to get things running right again.

Moto G (2014) problem: the touchscreen doesn’t work properly

Does your touchscreen act all huffy when your Moto G (2014) is charging and go back to normal when it’s unplugged? Some users have found that happens when they use non-Motorola chargers. The culprit, it seems, is voltage: the Moto G is more sensitive to incorrect voltages than some other phones, and that’s why the touchscreen appears to lose sensitivity.

Do you have any favorite Moto G tips for either the 2014 or 2015 models? Let us know in the comments.

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Gary Marshall

Gary Marshall
Freelance writer

Former lion tamer, Girls Aloud backing dancer and habitual liar Gary Marshall has been writing about technology since Google was two guys in a garage. He's written for many fine magazines, newspapers and websites, written a range of how-to-books and a novel, co-written a BBC documentary series and dishes out weekly tech advice on BBC Radio Scotland.

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  • 1
    Swarup Mohanty Mar 3, 2020 Link to comment

    my moto g4 plus battery is draining too fast even after i replaced the battery

  • 1
    vineet2020 Jan 2, 2020 Link to comment

    trying to reset motoG2ndGEN, its asking PIN.

  • Marilyn Farr 2
    Marilyn Farr Oct 11, 2018 Link to comment

    Google Or Voice search Not working , Starts to Then Stops Why cant it be Fixed

  • 1
    Sakthivel murugan Jul 8, 2017 Link to comment

    I have a moto E. unfortunately I dropped it in water and after that it is not working. Not even switching on. Tried drying it in all ways. While charging a light glows twice or thrice and then nothing happens. The phone is in dead condition. This has happened 5 months before. Any suggestion for this.......

  • 1
    Sakthivel murugan Jul 8, 2017 Link to comment

    I am using moto g XT1063 model for the past one year. After attending a call I kept the phone in phone stand and after few minutes when took the phone to make a call, the mobile is switched off. It is not switching ON. The battery is full, but no display nothing and it has gone dead. Tried for reset procedure also but unable to switch ON the mobile. Any suggestions please

  • Arya Tilwankar 1
    Arya Tilwankar Mar 14, 2017 Link to comment

    I've been using moto G2 for last 2years. my phone suddenly stopped while charging. i think it might have happened due to the charger(high voltage or something).
    it wont start, not even the display. can you please tell me what might have happened to it?

  • ganezh kumar 1
    ganezh kumar Mar 5, 2017 Link to comment

    i'm using moto g3 my phone getting restart for every 20 second and only blue logo coming what should i do ??

  • 1
    Anup Singh Feb 25, 2017 Link to comment

    hi i am using moto g 2nd gen,while updating the software version my phone got stucked and it is not turning on power button is not working the screen is totally black what should i do now?

  • 2
    Josephine O'Neill Feb 25, 2017 Link to comment

    My Moto 4 will not allow me to enter text it simply goes direct to Google 'Tap to Speak' any ideas

    John DuffyChristine DeWitt

    • Christine DeWitt 1
      Christine DeWitt Feb 26, 2017 Link to comment

      My wife has the same problem on her Moto G4. I've been looking for weeks on how to solve the problem.

  • Ganesh soni 1
    Ganesh soni Feb 21, 2017 Link to comment

    There are so my problems with my MOTO G 4th gen mobile. Apps are automatically do not respond and get closed. Battery gets very fast draining and problems with internet also. I purchased it in November 2016

  • 2
    motorola service Jan 31, 2017 Link to comment

    Thanks for providing these common issues with solution for us. Good information shared to me.

    motorolaservicecenterchennai co in

  • Brad N. 1
    Brad N. Jan 17, 2017 Link to comment

    Today I dropped my moto g 2nd generation. Now it doesn't fully power on. First the led flashes, then the power on screen pops up, then it stops and repeats this process. I need a solution!!!

  • Sanjay Limbani 1
    Sanjay Limbani Jan 8, 2017 Link to comment

    I have moto g 1st generation. And BHIM app recently launched by modiji doesn't work in my handset.
    In my handset Android version is 5.1 after that no new update available.
    Please give me the solution.

  • Kartik Uniyal 1
    Kartik Uniyal Jan 6, 2017 Link to comment

    my phone shuts down while charging...... what should i do ??????

    • 2
      motorola service Jan 31, 2017 Link to comment

      Hi Karthik Uniyal,
      Motherboard Issue for your Mobile. Can i know what kind of your mobile & which model?
      Motorola Service Center in Chennai

  • kiran podila 1
    kiran podila Nov 30, 2016 Link to comment

    I'm using Moto g2 Mobile, It doesn't working properly. Here I cant sign into my google account, while I'm trying to sign in it simply says that "Couldn't sign in, There was a problem communicating with google services. Try again later."
    And my device works in all the apps. Browsing in browsers, youtube, and all the other playstore applications, but not connects with the Google Account.

  • 1
    Tim Rusling Sep 21, 2016 Link to comment

    On my Moto G -2, it won't allow incoming calls - goes straight to voicemail but doesn't show VMs, can't transfer internal memory to the SD card, and can't send emails, although it says it did.

    • 1
      P Mukherjee Jan 16, 2017 Link to comment

      My Moto G -3, not allowing incoming calls - People on other side getting 'Busy' Msg. In addition to it my P.C and Lab top can't recognize it as Mass Storage Device and hence transfer of files could not be made.

  • Vishal Mesta 1
    Vishal Mesta Aug 25, 2016 Link to comment

    I can't connect any otg pendrive to moto g3. I tried format it to fat32 but same prblm..I have otg sandisk 32 GB otg pendrive...I tried different pendrive also but same prblm... Pls help...

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