Motorola Moto G problems and solutions

Motorola Moto G problems and solutions

We’re big fans of the Moto G (2015) and its predecessor, the Moto G (2014), but like any smartphone it has the odd bug, incompatibility and occasional flat-out bit of weird behavior. If your Moto G is getting on your nerves, find out how to fix it with the Motorola Moto G problems and solutions listed here.

  • Moto G (2015) tips and tricks
  • Moto G (2016) price, release date, specs and rumors
Moto G 2015 hero 1 2
Your Moto G should deliver excellent battery life. If not, an app is probably the culprit. / © ANDROIDPIT

Jump to your device:

Moto G (2015) problem: the battery’s draining too fast

Assuming you’ve got the Marshmallow update for your Moto G, you shouldn’t be encountering battery issues: Marshmallow’s memory optimization should make your Moto last longer than on Lollipop. That means any instances of excessive battery drain are likely to be the result of rogue apps. Go into Settings > Battery to see if an app is getting too power-hungry. If you find one, try uninstalling it to see if your battery woes go.

motorola moto g 2015 screen hero
If your phone freezes, press and hold the power button for 10 to 20 seconds. / © ANDROIDPIT

Moto G (2015) problem: the phone freezes

If your phone locks up for no good reason and doesn’t respond to any button presses, you can carry out a force restart by pressing and holding the Power button for ten to twenty seconds. Your phone will restart and hopefully won’t lock up again.

If you have repeated freezes, the first thing to do is try and identify a common trigger: more often than not, repeated freezes have the same app or feature in common. As with battery drain, if you find a bad app remove it from your device to see if that solves your problem.

If all else fails, a factory data reset will return your phone to factory-fresh condition - although that also means it’ll delete all your stuff. Make sure you’ve got a fresh backup and then go to Settings > Backup & Reset. Unselect the option for Automatic Restore - we want to get your phone back to basics, not reinstall apps that might be causing your problems - and then tap on Factory Data Reset > Reset Phone.

ANDROIDPIT factory reset moto x play
If all else fails, a Factory Reset may solve all your problems. / © NextPit

Moto G (2015): the phone won’t let you into the reset menu

You can perform a factory data reset with the buttons too. Turn your phone off and then press and hold Volume Down and Power until the screen turns on. Use Volume Down to highlight Recovery Mode and Power to select. Your phone will now restart in Recovery mode, and you’ll see the Android robot with a red exclamation mark. Hold Power and press Volume Up, then scroll to Wipe Data / Factory Reset. Press Power to select, then scroll to Yes - Erase All User Data. Press Power again and your phone will reset.

Moto g 2015 vs moto g 2014 comparison 1 3
The Moto G 2014 and 2015 look very similar, but the later model has better specs. / © ANDROIDPIT

Moto G (2014) problem: apps close instead of running in the background

The Moto G (2014) isn’t short of RAM - it comes with 1 GB - but for some users it behaves as if it is: instead of apps multitasking by running in the background, they’ve been committing hara-kiri and shutting themselves down. There were lots of posts on the Motorola forumsand on Google+ about it, and you can understand why people were frustrated: in some cases they’d been experiencing the problems for months.

The good news is that the problem appears to have been solved, albeit by accident rather than design: multiple users have reported that after upgrading their Moto G (2014) to the very latest available version of Android (Marshmallow), their troubles have gone away.

moto g 2014 marshmallow bugs now on tap
Updating to the most recent Android is always a good idea. / © ANDROIDPIT

Moto G (2014) problem: Bluetooth bugs and general crashes

This is another one that appears to have been fixed in the most recent Android Lollipop updates: some users reported flaky Bluetooth and crashy apps. The problem could also be due to apps that haven’t been updated for some time, for example apps that haven’t been updated to take full advantage of the latest Android builds. If you’re running the most up to date version of Lollipop and you’re still encountering problems, make sure your apps are all up to date and consider a factory reset if updating them doesn’t work.

Moto G (2014) problem: music player stops playing when you try to do something else

Some KitKat (Android 4.4) users encountered another really annoying bug: if you listened to music using the phone’s music player and left it running while you opened a browser window or another app such as Google Maps, the music would stop. Once again that appears to have been fixed in the latest Androids.

Moto g 2015 vs moto g 2014 comparison 1 13
Whichever Moto G you have, sudden battery drain is usually the fault of a rogue app. / © ANDROIDPIT

Moto G (2014) problem: the battery drains far too quickly

The Moto G (2014) didn’t get a bigger battery to go with its bigger screen, but that shouldn’t be an issue: the battery optimization in Android promises up to 30 percent better battery life, so your Moto G (2014) shouldn’t run out of steam any more quickly than its predecessor, or any other recent Android phone.

Assuming your battery hasn’t gone - which it shouldn’t have this early in your phone’s lifespan - the most likely explanation for severe and mysterious battery drain is that one of your apps has gone rogue and is trying to download stacks of data in the background. That’s particularly likely if your phone is draining dramatically overnight when you aren’t using it. Android’s battery page can help you identify what app might be causing all the trouble.

If there’s no obvious culprit among your running apps and you aren’t using your phone any differently, it’s worth clearing the system cache to see if that helps, as doing so can fix some battery issues. If all else fails, backup your important data and factory reset the device. But before you do that, give the excellent Greenify app a go: it can put misbehaving apps into hibernation to improve your phone’s performance and reduce their effect on its battery life.

Moto G benchmark
The Moto's a pretty quick device, but lack of internal storage means it slows when too much is going on./ © ANDROIDPIT

Moto G (2014) problem: it’s running slow

The Moto G (2014) doesn’t have a great deal of internal storage - the base model has 8 GB - and if that gets close to full you’re likely to encounter performance issues. Remove apps you don’t need and clear the app and system caches to get things running right again.

Moto G (2014) problem: the touchscreen doesn’t work properly

Does your touchscreen act all huffy when your Moto G (2014) is charging and go back to normal when it’s unplugged? Some users have found that happens when they use non-Motorola chargers. The culprit, it seems, is voltage: the Moto G is more sensitive to incorrect voltages than some other phones, and that’s why the touchscreen appears to lose sensitivity.

Do you have any favorite Moto G tips for either the 2014 or 2015 models? Let us know in the comments.

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  • my moto g4 plus battery is draining too fast even after i replaced the battery

  • trying to reset motoG2ndGEN, its asking PIN.

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  • I am using moto g XT1063 model for the past one year. After attending a call I kept the phone in phone stand and after few minutes when took the phone to make a call, the mobile is switched off. It is not switching ON. The battery is full, but no display nothing and it has gone dead. Tried for reset procedure also but unable to switch ON the mobile. Any suggestions please

  • I've been using moto G2 for last 2years. my phone suddenly stopped while charging. i think it might have happened due to the charger(high voltage or something).
    it wont start, not even the display. can you please tell me what might have happened to it?

  • i'm using moto g3 my phone getting restart for every 20 second and only blue logo coming what should i do ??

  • hi i am using moto g 2nd gen,while updating the software version my phone got stucked and it is not turning on power button is not working the screen is totally black what should i do now?

  • My Moto 4 will not allow me to enter text it simply goes direct to Google 'Tap to Speak' any ideas

  • There are so my problems with my MOTO G 4th gen mobile. Apps are automatically do not respond and get closed. Battery gets very fast draining and problems with internet also. I purchased it in November 2016

  • Hi
    Thanks for providing these common issues with solution for us. Good information shared to me.

    motorolaservicecenterchennai co in

  • Today I dropped my moto g 2nd generation. Now it doesn't fully power on. First the led flashes, then the power on screen pops up, then it stops and repeats this process. I need a solution!!!

  • I have moto g 1st generation. And BHIM app recently launched by modiji doesn't work in my handset.
    In my handset Android version is 5.1 after that no new update available.
    Please give me the solution.

  • my phone shuts down while charging...... what should i do ??????

    • Hi Karthik Uniyal,
      Motherboard Issue for your Mobile. Can i know what kind of your mobile & which model?
      Motorola Service Center in Chennai

  • I'm using Moto g2 Mobile, It doesn't working properly. Here I cant sign into my google account, while I'm trying to sign in it simply says that "Couldn't sign in, There was a problem communicating with google services. Try again later."
    And my device works in all the apps. Browsing in browsers, youtube, and all the other playstore applications, but not connects with the Google Account.

  • On my Moto G -2, it won't allow incoming calls - goes straight to voicemail but doesn't show VMs, can't transfer internal memory to the SD card, and can't send emails, although it says it did.

    • My Moto G -3, not allowing incoming calls - People on other side getting 'Busy' Msg. In addition to it my P.C and Lab top can't recognize it as Mass Storage Device and hence transfer of files could not be made.

  • I can't connect any otg pendrive to moto g3. I tried format it to fat32 but same prblm..I have otg sandisk 32 GB otg pendrive...I tried different pendrive also but same prblm... Pls help...

  • sahil Aug 23, 2016 Link to comment

    during charging My moto-g4-plus recent screen continuously open & phone is not responding & at last I restart my phone to stop this shitty issue..Please help me

  • my moto g2 suddenly not working properly .when call is coming it start working when i locked it . it is freezed and watsapp msg and all msgs came but i m not able to open them .what should i do please help

    • similar problem with my Moto G2...... touch does not work for main screen .... it opens up only after getting call from somebody.

      Can anybody give any idea .... is it software issue or the touch screen is defected ?

      what are the possible ways to correct it?

  • 2 days ago My Moto G 3rd , locked as soon as I started charging it. Later I pressed the start key and Volume Key for 2 minutes ( As it was shown in youtube video ) to search out the problem. It worked and I found that device was locked. I restarted it. Today I got message on screen that my UI has stopped working. I didn't pay attention. Later I tried to transfer Video clip ( Mp4 ) from my PC to Moto G 3 but I got message that 'your device might not be play or view this file. But I transferred it but video file didn't run. Then I tried to shift Whatsapp video to My PC but as soon as I opened the File of Moto G in My PC, I didn't find any file except My Camera Photos and Videos. Is this problem occurred due to UI is not working ? Can anybody help me ?

  • Alex Apr 30, 2016 Link to comment

    Thats a nice article !!Hope it helps people :)

  • Eric Apr 29, 2016 Link to comment

    I've been lucky after using moto G 3rd generation on lollipop for few months which was stable, probably the most stable Android version ever for a budget device, reliable and fast I updated to marshmallow and after a cache partition clean, which cleans system files cache, my device was and is just as stable and reliable and fast as lollipop.
    Personally I'd do a cache partition clean before a factory reset, switch device off then press volume down and power button device turns on press volume down to highlight recovery mode press power button to restart device in recovery mode, you'll see Android with exclamation mark, press power button and volume up then scroll to wipe cache partition press power button to select it then reboot system will be highlighted press power button to select, it will take around 5 to 10 Mins to clear
    Try that before factory reset, cache partition clean won't delete any apps or any personal files or pictures or music BUT do a back up 1st of course

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