cannot restore backup help

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1
Josh marten-brown
  • Forum posts: 1

Aug 1, 2020, 5:14:17 PM via Website

broken_phone

I'm attempting to get my whatsapp on my new phone I've backed it up on google drive but the new phone can't find it. Its definitely the same email, any ideas?

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9
Olivia331
  • Forum posts: 90

Sep 16, 2020, 5:22:33 AM via Website

If WhatsApp doesn't detect a backup, it could be because:
Your SD card or chat history is corrupted.
A backup file doesn't exist on the Google Drive account or locally on your phone.

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