cannot restore backup help

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Aug 1, 2020, 5:14:17 PM via Website

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I'm attempting to get my whatsapp on my new phone I've backed it up on google drive but the new phone can't find it. Its definitely the same email, any ideas?

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  • Forum posts: 91

Sep 16, 2020, 5:22:33 AM via Website

If WhatsApp doesn't detect a backup, it could be because:
Your SD card or chat history is corrupted.
A backup file doesn't exist on the Google Drive account or locally on your phone.

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