How to completely reset a phone to how it was sold?

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  1
tfoller
  • Forum posts: 2

Mar 1, 2019, 8:36:53 AM via Website

I have a LG D380 that was rooted and some unwanted apps were installed on it.

I tried a factory reset but it didn't help.

Is there any way to restore this phone to a state at which it was sold without downloading any software/firmware from potentially untrusted 3rd party sources?

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  28
Deactivated Account
  • Forum posts: 822

Mar 1, 2019, 12:00:39 PM via Website

If the phone was rooted you should go to the backup that was created of all the apps. Reinstall the apps that were rooted.
Then do the factory reset.
As far as clearing the cash partition,
This is slightly different from phone to phone. You can find the proper method for your device on the internet.

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  1
tfoller
  • Forum posts: 2

Mar 1, 2019, 11:30:23 AM via Website

How do I do that on LG D380?
Factory reset doesn't have any option for wipe cache as well as Backup & Restore.

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  28
Deactivated Account
  • Forum posts: 822

Mar 1, 2019, 12:00:39 PM via Website

If the phone was rooted you should go to the backup that was created of all the apps. Reinstall the apps that were rooted.
Then do the factory reset.
As far as clearing the cash partition,
This is slightly different from phone to phone. You can find the proper method for your device on the internet.

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  3
suba1202
  • Forum posts: 11

Mar 2, 2019, 1:01:30 PM via Website

  • First switch off the phone.
  • Hold power button + volume Down
  • Take the finger from power button once LG is displayed and keep
    pressing volume down.
  • Then press power button once. scroll 'yes' and press power button to
    confirm factory reset
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  28
Deactivated Account
  • Forum posts: 822

Mar 2, 2019, 1:16:30 PM via Website

suba1202

  • First switch off the phone.
  • Hold power button + volume Down
  • Take the finger from power button once LG is displayed and keep
    pressing volume down.
  • Then press power button once. scroll 'yes' and press power button to
    confirm factory reset

tfoller already did a Factory reset!
They need to know how to clear the cashed partition!

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