Internet 3G not working after update

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Jul 5, 2017, 9:25:20 PM via Website

I recently updated my Alcatel One Touch Pop C1 with original version 4.2.2 (Jelly Bean) to version 5.0.1 Lollipop without problems, until I noticed that the cell phone did not pick up 3G Internet, only GSM (Edge) which is very Slow. After some research I tried to solve the problem by forcing the cell phone to use 3G internet only (WCDMA only) using the code * # * # 4636 # * # * but whenever I do this, my cell phone loses the network signal ).
When I used the previous version on android I used the internet 3G without problems!
Can someone help me to solve my problem!

  • Forum posts: 41

Jan 19, 2023, 9:48:26 AM via Website

Restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection.
If restarting doesn't work, switch between Wi-Fi and mobile data:

Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. 
Turn Wi-Fi off and mobile data on, and check if there's a difference.
If not, turn mobile data off and Wi-Fi on and check again.