Apr 1, 2017, 5:44:45 PM via Website
Apr 1, 2017 5:44:45 PM via Website
After running hot, and slow, I now have a Moto G which will not boot. It sits on a white screen with a blue m.
I can get the fastboot screen, and when I request a factory boot it will not perform one. It will also not do other boots as well, such as a normal boot or the restore boot.
What are my options and where can I find out what the next step would be to reinitialize things so that they can boot properly?
Apr 1, 2017, 6:02:25 PM via Website
Apr 1, 2017 6:02:25 PM via Website
If there is no other way, you can reset the, or get the mobile business hall to repair
Apr 1, 2017, 6:04:18 PM via Website
Apr 1, 2017 6:04:18 PM via Website
Don't understand what you are suggesting I try resetting?
Apr 5, 2017, 10:23:45 AM via Website
Apr 5, 2017 10:23:45 AM via Website
The phone files can be lost after factory reset , but the files, but the data is not really disappear from Motorola , you just need to scan the phone memory or other device with some recovery tool
Apr 5, 2017, 4:38:44 PM via Website
Apr 5, 2017 4:38:44 PM via Website
Can you recommend a recovery tool for this particular problem?
Apr 6, 2017, 3:31:45 AM via Website
Apr 6, 2017 3:31:45 AM via Website
Have you ever tried to put the device into recovery mode and then choose to factory reset/wipe the cache partition?
But before that, I think you should back up data firstly.
Apr 6, 2017, 3:52:08 AM via Website
Apr 6, 2017 3:52:08 AM via Website
Fastboot comes up, but a recovery boot fails.