virus issues

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Dec 4, 2016, 2:34:47 PM via Website

my archos 55 cobalt plus is infested with virus, i have try resetting it to factory default but the problem persisted each time i turn on my data it keep downloading apps on it own, i tried contacting the services center but they said they dont have the firmware, my question is this is it possible for me to load a custom firmware on my phone. if that is possible can someone walk me through the steps to follow

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