Where has my messages gone?

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Sep 15, 2016, 5:07:43 PM via Website

I have changed my phone from apple to samsung this week. I downloaded whats app on my samsung and logged in with the same mobile number as always. I noticed I had lost all my chats so went back and logged in my iphone to find no previous chats there either. All i want to know is are they permanently deleted since i can no longer access them? TIA

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