Lolipop Update Messed Up My Phone

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  • Forum posts: 1

Aug 18, 2015, 9:53:36 PM via Website

Ok so about a month ago my dad's phone upgraded to Lolipop 5.0 and he has the same phone I do. For some reason mine wouldn't update till this morning. His works just fine, but for some reason now my phone will not even turn on. I downloaded update, and it restarted and installed the update. When it got done it powered off and now my phone will not even turn on. I know It isn't a battery issue. Please help I'm getting extremely frustrated.

  • Forum posts: 12

Aug 19, 2015, 9:49:55 AM via Website

Hi, if you already have a backup or you don't mind losing your data, do a hard factory reset and start it up fresh.