How to increase speaker volume on smartphone

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May 11, 2015, 3:23:18 PM via Website

I have a Nura smartphone (Chinese and sold by Sosh in France).
I have installed WhatsApp that works great with text.
My son sent a recording of my grandkids singing 'Happy Birthday', but when I tried to repeat it by clicking and holding the microphone icon and then releasing to send, the sound on playback was extremely weak - and the same on his phone (almost inaudible). The volume of my phone was on max when recording and playback. What can I do to fix this?

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