Hot topics

Spotify for Android problems and solutions

androidpit spotify
© nextpit

Spotify is a magical thing, a global jukebox that streams any music you want to any device you have to hand. Or at least, it is when it works. If your Spotify for Android app isn’t behaving, it’s probably suffering from one of the issues we’ve listed here in our guide to Spotify problems and their solutions.

spotify n5
If Spotify isn't doing what it should, the solutions are usually pretty simple. / © Spotify

The solution that usually works for all kinds of Spotify problems

If you’re having Spotify problems, the first thing to try is a reboot: that can solve temporary issues. If that doesn’t work, try logging out of the app and logging back in again to refresh your details.

We’ve detailed a number of fixes to specific problems below, but if your issue isn’t listed then you might find that a clean install solves it: uninstall the app, reboot your phone, then reinstall the Spotify for Android app. According to Spotify, a clean install can solve problems including getting a black screen on startup, offline data not being stored on SD cards, random crashes, track skipping and disappearing tracks or playlists.

Spotify man ANDROIDPIT
A clean install can make Spotify shine again. / © ANDROIDPIT

Spotify keeps crashing

There are several possible culprits here. If your device has an SD card, try taking it out and seeing if the app runs properly without it. Make sure the SD card hasn’t been carried over from another device without being reformatted first, because old data can cause problems.

Aggressive app and process killers have been known to cause issues with Spotify too, so if you have apps that kill off unwanted processes to boost battery life, it’s a good idea to try Spotify with those apps switched off. Add Spotify for Android it to their ignore list if they have such a thing.

Can't log into Spotify with Facebook account details

This usually happens because Facebook’s authentication is having a bit of a mood. You can get round it by providing the same login details but tapping on New User rather than Existing User.

untitled 1 4
Apple Music is coming to Android too. We don't think many people will switch. / © ANDROIDPIT

Spotify music tracks aren’t being cached

Do you have a cache cleaning app, such as Clean Master? They clear the Spotify cache by default, so you’ll need to whitelist the cache folder and Spotify app to stop this.

Spotify Premium features aren’t working

Paid-for Premium accounts offer the full selection of Spotify features including offline listening, the highest possible quality music and so on. If your Premium features aren’t there, make sure you’re logged into the same account your subscription applies to.

Check you’ve used the same login too: it’s possible to sign in to Spotify using a Spotify ID or Facebook account, but the service doesn’t match your Spotify ID to your Facebook ID or vice versa. If your subscription is tied to a Spotify ID, you won’t see any premium features if you use a Facebook login on the app.

Can’t add offline tracks to Spotify for Android

Have you hit the limit? Spotify lets you store up to 3,333 tracks for offline listening on up to three devices. If you reach either limit you won’t be able to store anything else for offline listening.

Spotify playlists are missing or were accidentally deleted

Using your web browser (and the correct account) log in to to recover your playlists.

spotify running
If your running playlist stops, it could be due to aggressive battery management settings or apps. / © ANDROIDPIT

Tablet or phablet can only work in Spotify Shuffle Play mode

This is a limitation of free accounts: as far as Spotify is concerned, anything with a screen that's 7 inches or larger is a tablet, and if your device is smaller than that or it doesn’t recognise it (perhaps because your tablet is an unusual model) then you’ll be stuck in shuffle mode. If it’s shuffling when it shouldn’t be, use this contact form to request tech support.

asus router wifi
Can't stream over Wi-Fi? It's probably your router's fault.  / © Amazon

Spotify can’t connect on Wi-Fi

This is usually a firewall problem on your network or router. Spotify has router instructions right here. The same solution often fixes issues where files aren’t uploading from a PC so that you can play them on your Android app: if the router doesn’t have the right ports open, Spotify can’t upload anything.

Spotify lock screen buttons don’t work or the widget isn’t updating

There are known conflicts between the Spotify app and other music widgets, but if that isn’t the cause here it could be that Android has sent your app to the background: although the music keeps playing the actual app may have been closed by the system. Moving the app back to the foreground should bring things back to life.

Have you encountered any other problems with the Spotify app? Did you find a fix? Let us know below.

  nextpit recommendation Price tip Luxury version with handle Price tip with handle For Garmin fans Mid-range tip
Image Withings Body Smart Product Image Renpho Smart Body Fat Scale Product Image Withings Body Scan Product Image Lepulse Lescale P1 Product Image Garmin Index S2 Smart Scale Product Image eufy Smart Scale P3 Product Image
Go to comment (1)
Gary Marshall

Gary Marshall
Freelance writer

Former lion tamer, Girls Aloud backing dancer and habitual liar Gary Marshall has been writing about technology since Google was two guys in a garage. He's written for many fine magazines, newspapers and websites, written a range of how-to-books and a novel, co-written a BBC documentary series and dishes out weekly tech advice on BBC Radio Scotland.

To the author profile
Liked this article? Share now!
Recommended articles
Latest articles
Push notification Next article
1 Comment
Write new comment:
All changes will be saved. No drafts are saved when editing
Write new comment:
All changes will be saved. No drafts are saved when editing

  • 3
    PeterBlack Jul 5, 2022 Link to comment

    Thank you for the sharing the question , you can just use musconv tool for the problem . The tool is solved the problem .