Samsung J3 is blocked in "an error has occurred" mode

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MDL1971
  • Forum posts: 1

Jan 24, 2020, 10:26:52 AM via Website

Hello AP community.
My Samsung J3 (2017) phone has been in contact with water and even though it worked for about 24h when I needed to charge it up it got stuck on the Samsung launch page. I tried using ReiBoot to fix but that failed and now I have the following message on a blue green screen "An error has occurred while updating the device software. Use the emergency recovery function in Smart Switch PC software". But nothing happens/phone not recognised when I connect it to my computer (tried with PC & with Mac) to try this Smart Switch recovery function. Any ideas how to fix? Is the phone simply just broken (battery issue)?
Thanks for any pointers

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James Watson 36
James Watson
  • Forum posts: 1,584

Jan 24, 2020, 1:16:21 PM via Website

I think you'd better go to a customer service center for professional help.

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MDL1971
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