My phone shuts off when I use the camera at 35% or lower

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Moosa Syed 2
Moosa Syed
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Feb 22, 2019, 4:48:49 AM via Website

I have no idea what is wrong with it but when I try using the camera sometimes they phone says It lost all it's battery. The apps thing jumped to 168% when I checked battery usageimage

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28
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Feb 22, 2019, 11:45:22 PM via Website

Completely strange that your apps are using 168% of your battery charge!
As a matter of fact that sounds impossible!
Have you checked your usage file to see what apps are draining that much power?

I think that's behind why your camera app is shutting down like that!

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eSparkBizMoosa Syed
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Feb 22, 2019, 1:27:12 PM via Website

Do you shut down all active apps after you are done using them?
From that screen shot it looks like you have a lot of apps running in the background.

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eSparkBiz
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Moosa Syed 2
Moosa Syed
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Feb 22, 2019, 11:02:22 PM via Website

I did it just does that when I open the camera

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eSparkBiz
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Feb 22, 2019, 11:45:22 PM via Website

Completely strange that your apps are using 168% of your battery charge!
As a matter of fact that sounds impossible!
Have you checked your usage file to see what apps are draining that much power?

I think that's behind why your camera app is shutting down like that!

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eSparkBizMoosa Syed
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Moosa Syed 2
Moosa Syed
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Feb 22, 2019, 11:56:05 PM via Website

Can you tell me how to check that?

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Feb 23, 2019, 12:16:10 AM via Website

Moosa Syed

Can you tell me how to check that?

I don't know what kind of phone you have. But on my Galaxy s7 you would go into settings and then device maintenance. There will be a breakdown of what apps are using the battery charge and how much!
Go into your settings and look for something that refers to your battery.
You should find the usage breakdown there.

Had another idea!
Do you have a security app that scans for viruses or malware? If so see if it has detected anything.

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28
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Feb 26, 2019, 12:08:50 PM via Website

Did you get your camera problem fixed yet?
If not!
Has your phone been rooted?

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