Customer Service

  • Replies:1
  • Forum posts: 1

Jan 29, 2019, 8:06:36 PM via Website

Had a problem with Moto Play 6 (no ring). Called Motorola customer service and tech services. Outstanding response. e.g. over the phone tried to walk me thru solution: did not solve. Get this: e-mailed me a print out with other solution, Bingo, solved the problem. Several days later
e-mailed me AGAIN to insure problem was solved and no further assistance required. Wow!
I know this sounds like b.s. and a planted rave...but actual exchange. Forums are filled
with negative CS complaints from many companies but bravo to Motorola on this one.

CJ BrownBastian Siewers

Deactivated Account
  • Forum posts: 820

Jan 29, 2019, 11:04:56 PM via Website

That's proof that some customer service departments really do care!
Happy you had a good experience with Motorola cust. Serv.

Wish I could say the same about Samsung Sprint and Google!

— modified on Jan 29, 2019, 11:31:04 PM

CJ Brown