Messenger directs me to another account NOT MINE!!!!!

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  • Forum posts: 1

Jan 24, 2018, 2:02:21 PM via Website

My son does not have a FB account but he had a Messenger account installed on his mobile phone (Android). Lately he uninstalled it due to that he had a phone issue and when he tried to reinstalling it, after he inputs his phone number and inputs the code that FB sends him via SMS , the application asks him if he is someone else...”Are you Ni.. Ca..?” and there is a tab to press “Continue as Ni.. Ca.. “ or there is another tab which says “This isn’t my account”. When he press “This isn’t my account” he gets a window with “Are you sure this isn’t your account” and a tab “I’m sure”, when he press on this tab he gets the message “You have been temporarily blocked from performing this action”. Can anyone help please, I cleared the cache, the memory, reinstalled, factory reset phone, checked everything but I cannot get it working!! Thanks

  • Forum posts: 17

Mar 1, 2018, 1:48:58 AM via Website

Somebody else is using the account then. I think. You can't do anything about but I would suggest change all password of any email, social media you have etc. And once you get your account back, please choose the two-way verification of Messenger.

  • Forum posts: 1,376

Mar 2, 2018, 3:59:52 AM via Website

As you have been temporarily blocked by Facebook, I think it has nothing to do with clearing cache & memory and factory resetting. You should contact Facebook customer service for help.

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