can't figure out how to access 64gb sd card

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Dec 22, 2017, 9:56:06 AM via Website

I have a samsung galaxy 10.1 tablet and just added a 64gb micro sd card. The problem is that I can't figure out how to get the device to recognize the new card. I go to settings and both storage and memory show less than2 gb. What to do?

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Dec 22, 2017, 10:57:31 AM via Website

Try formatting your sd card as FAT32 and inserting it in the tab when it is off, then boot up the tablet.

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Dec 22, 2017, 12:25:33 PM via Website

Sorry to be so stupid but I don't have a clue about formatting. Can you talk me thru the process, step by step?

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