Whatsapp backup problem

  • Replies:7
Udit Goel 2
Udit Goel
  • Forum posts: 3

Oct 14, 2017, 7:03:18 PM via Website

Hey guys,
I had WhatsApp account which had a full backup including media's and photos (around 500mb ) uploaded to Google drive and then uninstalled it for se reason ..and now I have recently installed WhatsApp but there the only backup detected by it is the 100 mb (current backup ) and it contains only chats and not the media and I checked the Google drive it still has WhatsApp data of around 800mb ...pls help me restore my old backup

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PakRayon 11
PakRayon
  • Forum posts: 48

Oct 19, 2017, 3:37:40 AM via Website

Did you delete the WhatsApp folder on your phone? If not, check the local backup with the file manager, especially for the media files (local storage/WhatsApp/Media). Disconnect WhatsApp backup from Google Drive, and then restore from local backup after reinstalling WhatsApp.

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James Watson 36
James Watson
  • Forum posts: 1,605

Oct 19, 2017, 7:26:46 AM via Website

I am not sure the solution as below will Work for you. Just for your reference.

  1. Download and copy the old backup you found on Google Drive to your Whatsapp folder in internal storage.
  2. Try to restore from the local backup file then.

Good luck to you.

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10
ajazgames
  • Forum posts: 137

Oct 20, 2017, 2:21:23 PM via Website

IF YOU HAVE BACKUP IT .U CAN RECOVER EASYLY

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Udit Goel 2
Udit Goel
  • Forum posts: 3

Oct 24, 2017, 5:38:30 PM via Website

U can't even the find the WhatsApp folder in g drive it's like a hidden folder

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Udit Goel 2
Udit Goel
  • Forum posts: 3

Oct 24, 2017, 5:39:52 PM via Website

But my current backup has overwritten the previous one and I wish to restore the previous one with the media which is probably still in the drive and current one doesnt have media backup

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10
Steven
  • Forum posts: 123

Apr 24, 2020, 8:17:33 AM via Website

1.Make sure your device is up-to-date.
2.Make sure the WhatsAPP is up-to-date.
3.Try Restarting the App to see if it helps.
4.Try clearing your App cache.
5.Re-start your phone.

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Arun R 2
Arun R
  • Forum posts: 1

Jun 8, 2021, 9:04:58 AM via Website

As mentioned in WhatsApp website,

Every time you create a Google Drive backup using the same Google account, the previous backup will be overwritten. There's no way to restore an older Google Drive backup.

James Watson

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