Huawei Ascend Mate — Google Play store not working

  • Replies:10
2
Tami C.
  • Forum posts: 5

Jul 15, 2016, 3:01:59 PM via Website

Every time I try to download something from Play store I get a pop-up message saying "Google Playstore has stopped working". I did a dumb thing and went in and force stopped it and now don't know how to get it to run again. My phone has never been rooted or anything. Please help as I cannot download anything to my phone. Thanks so much! tami

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6
Sneha Capoor
  • Forum posts: 28

Jul 15, 2016, 3:12:36 PM via Website

You should log out from the play store and then login again. It could work.

Tami C.

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2
Tami C.
  • Forum posts: 5

Jul 15, 2016, 3:21:24 PM via Website

I am so smartphone illiterate I don't even know how or where to go to logout. Would I just go to Google?

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James Watson 36
James Watson
  • Forum posts: 1,584

Jul 16, 2016, 12:01:16 PM via Website

Try to clear cache for Google Play services.

Download size < 0.15 MB. But also accurate enough, ad-free & free.
The minimalist app available on Play Store: https://goo.gl/ws42fN
Blog: https://okblackcafe.blogspot.com Your 5-star is appreciated.

Tami C.

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van hoa 9
van hoa
  • Forum posts: 27

Jul 16, 2016, 12:45:06 PM via Website

Try to uninstall Google Play update

Tami C.

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2
Tami C.
  • Forum posts: 5

Jul 17, 2016, 11:31:30 PM via Website

Can I delete the data and reinstall Google Playstore?

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van hoa 9
van hoa
  • Forum posts: 27

Jul 18, 2016, 3:18:47 PM via Website

If you not root your mobile, you can only uninstall previous updates from Application manager and then reinstall it

Tami C.

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2
Tami C.
  • Forum posts: 5

Jul 18, 2016, 3:21:33 PM via Website

I have gon e under "manage apps" and uninstalled updates but a few minutes after I do that it automatically reinstalls them and Google Playstore stops working.

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Daisy 2
Daisy
  • Forum posts: 2

Jul 18, 2016, 4:05:20 PM via Website

First turn On and Off your Wifi. If it still doesn't work. Do the following:

Force close Google Play Store - go to Settings > Apps > All and then select Google Play Store from the list and tap Force Stop.

Delete Google Play Store data - go to to Settings > App Manager and then tap on Clear Data.

Lastly, Check and correct your date/time settings

Tami C.

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2
Tami C.
  • Forum posts: 5

Jul 18, 2016, 11:04:18 PM via Website

I did what you said. Now what to do?

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Bernice Hewitt 7
Bernice Hewitt
  • Forum posts: 11

Jul 19, 2016, 1:41:20 PM via Website

You can uninstall the updates but you can't uninstall the whole Play Store from your device. Factory reset your device and see if it helps.

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