Unable to backup whatsapp messages to Google Drive

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Jul 9, 2016, 6:59:12 AM via Website


I'm using Samsung galaxy S6. I can't seem to backup my whatsapp messages to my google drive even though I've ensured that my phone is synced to Google, I have google play services installed, and there is sufficient storage space in both my phone internal memory & google drive. I have another android phone using another contact number (Samsung Note3), and the whatsapp messages from that phone are able to be backed up to my google drive. I only have 1 google account.

Please help! Thanks in advance.