Samsung Galaxy S — Galaxy S21 Ultra, photos from broken screen

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  • Forum posts: 1

May 31, 2022, 5:53:18 PM via Website

On my Galaxy S21 Ultra, is it possible to get the photos off of the device that has a cracked screen? I have everything backed up except the photos to the cloud, etc. My new device has everything my old did except photos/videos. I must have had the device set to not allow it without a prompt when connected to the computer, so I can't access the files that way. Any thoughts on a work around?

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  • Forum posts: 16

Jun 6, 2022, 6:54:14 PM via Website

The only solution I know is to plug it into the pc.

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  • Forum posts: 1,580

Jun 7, 2022, 11:42:17 AM via Website

Before connecting the phone to a computer, you may have to replace the cracked screen in order to access those files. Go to a phone repair shop nearby for help.

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