Motorola Moto G 4G — Dropping data signal / limited data connection and ability to make calls - Motorola Moto G20

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Apr 4, 2022, 3:16:56 PM via Website

Hello everone,

Is there anybody that can help me out with the following problem please?

It is a problem that occured some two months after I purchased the phone (purchased the phone online), I sent it to the repairer and I did not have access my phone for a few weeks, took quite some time. The problem was solved when I got the phone again, but after a few weeks and the same problem came back, so I was hoping somebody could help me solve it, as likely it is something I can solve myself.

I have also followed all steps on the Motorola Support website incl done a factory reset.

The problem is that the network is very bad, the internet connection is very weak and WhatsApp messages come in sporadically. When I go to Google Chrome it says: no internet connection. Sometimes I am able to make a call, most of the times I cannot. Sometimes text messages come through, other times not. I tried to put in other simcards, the same problem. I put my simcard in another phone, then there is no problem with the simcard. I also tried both slots (it is a duo sim, same problem).

I look forward to hear to hear any possible solution.

Thank you,

Petra

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Apr 5, 2022, 7:14:19 AM via Website

Will WhatsApp and Chrome work fine when you connect to internet with WiFi other than with data?

It seems to be an issue about the system software.

It is recommended to hard reset your Moto G 4G phone from recovery mode, both 'wipe data/factory reset' and 'wipe cache partition'. And then upgrade the system software to the latest and stable version via OTA as soon as possible.

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Apr 5, 2022, 5:59:37 PM via Website

Hello James, that is a really helpful answer thank you! Can you please tell me how to do a factory reset from "recovery mode"? As I have already done a normal factory reset but that did not help.. And what does OTA mean?

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Apr 6, 2022, 5:37:28 AM via Website

Petra_vanLiere

Hello James, that is a really helpful answer thank you! Can you please tell me how to do a factory reset from "recovery mode"? As I have already done a normal factory reset but that did not help.. And what does OTA mean?

A simple hard reset tutorial for your reference: https://nerdschalk.com/factory-reset-hard-reset-motorola-moto-g/

'OTA' stands for 'Over The Air'. That is you can manually check for updates of the system software. Go to Settings > System updates.

Download size < 0.08 MB. But also Ad-free, Pure & Accurate enough.
The minimalist app is available on Google Play https://goo.gl/ws42fN
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Apr 9, 2022, 4:26:17 PM via Website

I had a similar experience. I just rebooted the device and everything worked much better.

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