Can't restore messages

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  2
Ormm
  • Forum posts: 4

Jul 19, 2020, 1:28:45 PM via Website

I replaced my phone a last week, unfourtnatly I couldn't restore any of the local backup from the old phone, but I still have a backup from Google Drive last updated in March. I try to restore it but I keep getting the same error message. I showed it to the guy from the phone store near my house and he said he saw the same error with few other customers and he thinks it will be solved in days, but almost a week has passed and I still can't restore my backup. I try to seek help with Whatsapp's technical support on email but their answers don't help. Anyone has any advice? I'm really quite desperate.
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  32
Deactivated Account
  • Admin
  • Forum posts: 861

Jul 19, 2020, 7:37:00 PM via Website

If restoring using a cellular data network doesn't work, please try Wi-Fi.
Use the same phone number and Google account that the backup was created on.
There should be enough memory on your phone.
You have Google Play services installed on your phone.

Ready To Help You.

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  33
James Watson
  • Forum posts: 1,352

Jul 19, 2020, 4:15:23 PM via Website

Clear cache & data of your WhatsApp (Settings - Apps - WhatsApp), then have a check.
Or you may uninstall WhatsApp, restart your phone, reinstall it and then have a check.
Good luck to you.

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  2
Ormm
  • Forum posts: 4

Jul 19, 2020, 5:42:17 PM via Website

Thanks for your reply, I just tried both things and neither is working. I'm getting the same message.
It's weird that whatsapp don't show the backup file size at all. Is there a chance there's problem with the backup itself?

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  32
Deactivated Account
  • Admin
  • Forum posts: 861

Jul 19, 2020, 7:37:00 PM via Website

If restoring using a cellular data network doesn't work, please try Wi-Fi.
Use the same phone number and Google account that the backup was created on.
There should be enough memory on your phone.
You have Google Play services installed on your phone.

Ready To Help You.

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  4
Donald J Paul
  • Forum posts: 18

Jul 22, 2020, 2:06:07 PM via Website

I am also interested in solving the problem. Thank you for your inquiry.

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  2
Ormm
  • Forum posts: 4

Jul 22, 2020, 9:14:43 PM via Website

Thank you, I tried both using wi-fi and cellular data, and also made sure several times my Google account is right, I've enough storage etc. I really can't find the reason the restoration fails.

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  3
Mark Augustin
  • Forum posts: 16

Jul 23, 2020, 2:16:14 PM via Website

Sad...Don't know how can I help you

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  3
KylieRampling
  • Forum posts: 11

Jul 24, 2020, 12:53:56 PM via Website

I do have the same problem but don't really know the solution (

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  2
Ormm
  • Forum posts: 4

Jul 24, 2020, 5:50:21 PM via Website

Yes, cache and data

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  3
martaspolonela
  • Forum posts: 10

Jul 24, 2020, 8:13:34 PM via Website

then I don`t know, sorry(

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  2
CursedChico
  • Forum posts: 3

Oct 12, 2020, 11:19:47 PM via Website

Could you fix it? I have also have this error.

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