- Forum posts: 2
Aug 27, 2019, 9:45:27 PM via Website
Aug 27, 2019 9:45:27 PM via Website
Our motog5 has started to direct two specific incoming calls to voicemail. One is from our Virgin mobile and the other is from our home landline. There is no opportunity to answer the call – just the message …”The person is not available to take your call, leave a message” etc. Text messages go through however no problem. It would look as if we had (inadvertently) instructed the motog5 to always divert those two (that we know of ) calls to voicemail. We have tried to research this in settings and online without success. Also we can not delete the voicemail message – it keeps coming back. Can anyone help us to restore the phone to normal. These two numbers are family numbers which we rely on for contacts. Thank you if you can help.