- Forum posts: 1
Feb 11, 2019, 6:28:39 PM via Website
Feb 11, 2019 6:28:39 PM via Website
I had to do a factory reset. Using Huawei HiSuite, I connected phn. to the laptop and did the upload for all files, pic, vids & text messages. Then I did the factory reset, and when completed went back HiSuite to RESTORE, and NO text messages. However, I have discovered that they are all on my computer exported from HiSuite to Microsoft Excel.
I cannot get the text messages transferred back to my phone using Hisuite or any other method I know of and am really hoping someone has the expertise to help me. Huawei tech support is useless.
Thanks in advance for your help.
— modified on Feb 12, 2019, 10:09:24 PM
Recommended editorial content
With your consent, external content is loaded here.
By clicking on the button above, you agree that external content may be displayed to you. Personal data may be transmitted to third-party providers in the process. You can find more information about this in our Privacy Policy.