- Forum posts: 1
Feb 11, 2019, 6:28:39 PM via Website
Feb 11, 2019 6:28:39 PM via Website
I had to do a factory reset. Using Huawei HiSuite, I connected phn. to the laptop and did the upload for all files, pic, vids & text messages. Then I did the factory reset, and when completed went back HiSuite to RESTORE, and NO text messages. However, I have discovered that they are all on my computer exported from HiSuite to Microsoft Excel.
I cannot get the text messages transferred back to my phone using Hisuite or any other method I know of and am really hoping someone has the expertise to help me. Huawei tech support is useless.
Thanks in advance for your help.
— modified on Feb 12, 2019, 10:09:24 PM