Unable to Connect to Network

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Averagematt
  • Forum posts: 2

Jun 28, 2018, 3:07:21 AM via Website

I have an Asus Zenfone 5 ZE62OKL, the 2018 version and AT&T in USA. I'm able to make phone calls and text messages but unable to connect to the internet on 4G, 3G, or 2G. It is on Oreo 8.0.0. I am using the suggested APN settings for my sim card from AT&T and still unable to connect.

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Averagematt
  • Forum posts: 2

Jun 28, 2018, 5:35:32 PM via Website

I have solved the issue by updating the ZenUI system updates allowed me to pick my carrier.

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JexHaruJames Watson
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James Watson
  • Forum posts: 1,584

Jun 29, 2018, 3:38:29 AM via Website

There was some likeness between my phone and yours.

My phone failed to make any calls and text messages suddenly the day before yesterday. It was also unable to connect to internet on 4G or 3G. It didn't work yet after I restarted several times. :(

So I went to a customer center of my carrier yesterday. It replaced my SIM card. Now it resumes and works well till now. :D

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JexHaru
  • Forum posts: 6

Jun 29, 2018, 12:20:18 PM via Website

Try to call the provider, very often it happens that they have a problem

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