Whatsapp cant find backup files on Google Drive

  • Replies:5
  • Forum posts: 3

Sep 26, 2017, 10:55:49 PM via Website

Hey guys !
Two days ago i sent my phone for it to get fixed.
i backed up all my Whatsapp content on Google Drive.
and when i downloaded Whatsapp and it asked me if i want to restore my backup i pressed yes and it told me i need to give premission for whatsapp to access Google Drive . i gave Whatsapp acess to my Google Drive and it showed me my Email adress and it was "Grayed Out" and under it it said "No Backup Found"
i contacted Google Drive and they told me that my Whatsapp files are in fact backed up on my Google Drive.
I also tried to contact Whatsapp and their answer was an automatic reply.
I am very frustrated , please if someone can help me i'll appreciate it !!!

Seema Gupta

  • Forum posts: 1,459

Sep 27, 2017, 5:07:21 AM via Website


I am sorry that I have not found any option in WhatsApp on my mobile for full backup yet. :(

I see after I read the thread: https://www.nextpit.com/forum/715026/whatsapp-restore-doesn-t-work

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  • Forum posts: 3

Sep 28, 2017, 11:07:13 AM via Website

Does anyone have an answer for my problem ? .....

  • Forum posts: 2

Nov 8, 2017, 8:20:43 PM via Website

Has this been solved? I have the same problem