Doogee x5 max problems.

Hi! I had/have the same problem. Ads began to appear in my phone (not porn but annoying anyway).

I haven't found a way to root it yet, but I've installed a firewall (Look for No Root Firewall in the Store).

It will alert you of any app trying to connect to the internet. Once you see an app called "com.android.snap", then block it.

After doing this procedure, the ads dissapeared.

Forgot to mention to also disable the app (but you'll have to do it everytime you reboot your phone).
Anyway, this is the procedure that has worked for me.
I'm still trying to find out how to root the phone too.

About the camera problem... I've read in other forums that some people are having the same problem after they did the update (dated July 2016). I still have the version from May, which I believe it's the original one and doesn't have that issue. As far as I know.

DOOGEE-X5max-Android6.0-20150516

P.D. Oh, and also block and disable the app for System Update (I'm not sure about the name as I have my phone set in Spanish) and DG Xender just in case.

— modified on Sep 15, 2016, 5:54:24 PM

Hi I have exactly the same problem, i found this out...

From Patty C
Dear Doogee:
There is a bad malware app that is pre-installed called
com.gangyun.beautysnap
it's located in folder /system/priv-app/
i think it is displaying ads in my home screen!
antivirus can't delete it because the phone is not rooted.

I installed total commander and i see that i have that folder in my phone, but just can't delete it yet, i don't now how to root it yet.

Hello,

I just discovered the same problem. I used the app "malwarebytes" to discover "com.android.snap" as the causer.
I had also pop upping ads everywhile. Once accidentally I clicked on one an I was forwarded to the play store.

For now I am using a no root firewall (although I don't know what "no root" means, maybe someone can explain me).
I just denied the communication in the firewall and it works but I would like to get rid of the malware, out of the phone. I would be thankful if someone has a solution.

Many thanks to you, Gonzoco Loco! This problem started on my X5 Max after the July 2016 system update. My anti-virus detected "com.android.snap" as the source of the very annoying slide-in ads but I could not remove or disable the app. Then I followed your advice by using NoRoot Firewall and it works a treat. Most grateful!

— modified on Oct 5, 2016, 6:09:19 PM

Hi Andrew! I'm very happy that my recommendations have helped you
Just in case, go to Settings > Applications
Click on the three vertical points in the upper right part of the screen and tap on "Show system apps" (or something similar)
Look for com.android.snap and delete all data it may have gathered. Also remove all permissions, then force stop and disable the app.

Please notice that everytime you reboot your phone, the Snap app will reactivate again and you have to repeat above steps to disable it.

Cheers!

— modified on Oct 5, 2016, 7:37:49 PM

Hi!
Where i can find this android version?

Hi Tetsu. Do you mean Doogee's latest update?

No. I mean update before camera problem's.

Hi, I contacted the seller of my Doogee concerning the malware/adware problem and got this answer with which the malware should be deleted. Unfortunately, I am not a Android-Software-Professional, so maybe someone checks this "solution" provided by the seller. If it is a good solution, to a lot of us help is found.

the problem is still there? your phone shows it's malicious software? Please upgrade to the latest version of the system.

Brush pack： www.needrom.com/wp-content/uploads/2016/11/DOOGEE-X5-Max-02.zip
Brush machine tool：www.needrom.com/wp-content/uploads/2016/07/Pack-SPMDT-v3.1620.00.00.rar
Brush drive：www.dropbox.com/s/qdwctuklaexd768/MTK_USB_driver.rar
instructions: drive.google.com/file/d/0Bzb7OVZlPfMdY21sdWhEbWxwYmc/view?usp=sharing

Edit to my last post with the links: As I am a new user and this was my first post, I was not abele to post the whole links.
So before the first, thrid and fourth link, a "https"+colon+Slash+Slash has to be added, to get directly to the download and not to the forum regristration.

Hello! I have read your instructions and try to look for com.android.snap. I stopped this app and remove all permisions. But I can't disable it(((. Button "Disable" is not active. And after stopping com.android.snap, it starts again. Now I use NoRoot Firewall. But maybe malware delete without root?

— modified on Nov 18, 2016, 8:21:40 AM

Hi HelgaHelga and all others. Just finished doing what Gonzoco Loco recommended and got it right on the snap app. It,s gong and not returning at least for now. No need for any other download though. What I already new was that the main culprit in our x5 max would be non other than the XENDER app (among some other apps possibly).
Ones you get into the Xender app. disable the camera access (I dissabled entirely) and the snap will stop. It works fine now, but is not all perfect. Now i discovered that the FRONT CAMERA is not working when engaged as before. It will get fast frozen when selected and you need to do a reboot to get it working again.
Cause i never used the front camera can't tell if it was ok before this handling or it is a consequence of it. For now, i am just happy got rid of that popup. Will keep playing with it and even do a factory reset and see what new that brings along. Salut

Just found com.android.snap at settings -> battery with 3% of battery usage.

So I searched for it and found this discussion here.

Settings -> applications - system
It was possible to deactivate. After reboot, it was still deactivated.

I have also deactivated Paralell Space and Xender before.

My phone is at the firmware update 2016-12-26

Sinds my last post had no more problems with cellphone.
Sinds 16-01-2017 i am receiving an official update from doogee. My questions is...Are there more ppl who got it ? Would it be safe to download? Last update looked different that this one, being this one like more professional than the first download.
Till i read some more positive reviews i won't let it happen.
Download title says will sort out some minor issues.
My front cam still not working.

Did you fix your problems? I'm looking at it costing $59 at Geekbuying, might get one.

After reading what you wrote it seems your the one who has helped a fair few people out with advice on there doogee is there any chance you can dum it down for me please to like an idiot's guide if you like I've installed the no root fire wall but don't have a clue how to use it would be really helpful if you could thanks

— modified on Jan 23, 2017, 9:53:20 AM

gary dennis

After reading what you wrote it seems your the one who has helped a fair few people out with advice on there doogee is there any chance you can dum it down for me please to like an idiot's guide if you like I've installed the no root fire wall but don't have a clue how to use it would be really helpful if you could thanks

Hi Gary. No problem.

1. Open No Root Firewall APP
2. In the upper section, you'll find an "Apps" tab. Go there.
3. All your installed Apps are listed there: It's icon, two little squares (boxes) and the name of the app.
   Find the one called "com.android.snap" and mark both squares. Tap on them until you find the red X (look the attached picture please) and that's it. In this way you block the app from accesing internet in Wi-Fi and Mobile Data mode.

I recommend you to do the same with the System Update, Calls Administrator and Xender.

Sorry for the late reply but I'm not checking the forum as often as before. Cheers!

— modified on Feb 20, 2017, 4:15:32 PM

OK, since a couple of days ago, MalwareBytes detects an adware in the System Update app. As I presumed, that app was a malware. I also presume that the app called "Call administrator" contains a malware too, so block it with the firewall too, guys.

— modified on Feb 23, 2017, 4:31:46 PM

This worked a treat - finally teh ads have been stopped! Thank you, Thank you

Doogee X5 MAX Pro contains a factory installed Trojan, embedded in systemui.apk, which cannot be removed, even if the phone is rooted, as systemui is an essential part of the os.
(Android/Trojan.Dropper.Agent.ACU)
Besides that it contains several adwares (As you all noticed) a.o. in Fota (Update program).

I have just returned 3 !! of these back to the importer. all filled with this crap.
Only thing i can say: Never ever ever buy a Doogee brand phone, as the trojan/adwares come with
factory installed phones !

If you do not care about advertising popups and if your data, msgs etc etc are sent to a Chinese server, you may ignore my warning.

It is not only an X5 problem, I have a Doogee T5, and it is the same. I have a Android/G2M.IY.D90ACBC731A8 malware in the WirelessUpdate (v.4.3.4.) system app ( com.fota.wirelessupdate) . It is not only an annoying adware but a harmful malware, what is trying to send SMS to premium numbers, steal your contacts, pictures, track your location, access your text messages, log your keystrokes and passwords, steal your personal banking informations.
And it is PREINSTALLED to Doogee!!! I Never Ever would buy a chinese crap again!

And! in T5 disable app Does NOT work! fck

— modified on Jun 24, 2017, 12:23:38 PM

thes any one have a selution to fix the over heat fingerprint senser ???

hi i have been using doogee xmax for more than 1 year and i can tell you that you cannot get rid from pre-installed trojan/malwares and all dysfunctions without a real root with twrp , i'm sorry the site i followed the step to root the phone from is closed but i think that there are others , anyway you should be very careful and follow every step and charge your phone before doing it because if the root fail in the middle or you do a mistake then it's gone forever
after the root install ES manager and uninstall every suspicious application especially those written in chinese and com.snap of course
for camera and fingerprint , i never had a problem after root , now it's maybe too late to say that but for my case i didn't make a fingerprint before root (i didn't want my identity and personal informations to circle in some dishonest chinese servers) after root if you want fingerprint to work you doesn't need to make the 360 degree rotation just put your finger normally many times

I had this. Perform a facory reset. Disconnect from the internet and reboot in safe mode. Methods are pressing both volume up/down together or the power button and press OK for several seconds. Once in ensure setting install from third party apps is disabled. Search for all apps on phone and disable app com.android.snap. install malwarebytes and allow to scan. Whitelist files it finds as threats. Should then be clean

Guys, I Have a problem in my battery doogee x5 max it charging fast and Implement fast ...
need help
battery : 4000mah
it's good but i need to my battery stay longer
help please

Snap is the app should be blamed for Add issues. You can uninstall it, I did but how did I do it can't remember. I installed Opera and it alerted me about snap, I choose uninstall since then no add popping up

Try to install any ad blocking app, or firewall then check. or try to use GO LAUNCHER

I deleted System IU, any option to download a free of malware system IU? Or I can definitely burn the phone?

A huge part of me would be very pleased to do it.

You won't have any joy with Doogee! only way to get a permanent fix is to flash a clean rom !
I use no root firewall. but still have issues.

My 5 Max had 921 MB of cache, left over from when I installed WeChat (uninstalled it but didn't clear the cache). Cleaned cache and installed the no-root firewall. Working much better now and I have still over a GB of free mem

How do you access the no root firewall to make changes? It is not showing up in my app drawer UPDATE: never mind, I restarted phone and it shows in drawer now, I am dumb I guess

— modified on Oct 11, 2018, 6:55:31 PM

regarding com.android.snap .. I googled it and came up with many references to snapchat, which I do not have on the phone. Hmmmmm.... Blocked it anyway and looked an hour later on firewall log, it has tried several times to access internet. Confusing