Sir,
Please advise how to fix the issue,as stated below.
Scan Results detected 2 threats, both classified as Malwares.
(1) "Music Provider"
(2) "com.androidhelper.sdk"
Since these applications are pre-installed by Motorola,these malwares cannot be removed.
Please advise how this issue can be resolved.
Can these Malwares be safely IGNORED?
Thanking you and Regards,
N.V.MANI
(919382504950)
Motorola user from India
Maximus
- Admin
- Forum posts: 859
Feb 20, 2016, 1:37:54 PM via Website
Feb 20, 2016 1:37:54 PM via Website
Which antivirus app did you used to scan your phone ?
Ready To Help You.
AVG Antivirus PRO app is used.
Maximus
- Admin
- Forum posts: 859
Feb 20, 2016, 5:58:07 PM via Website
Feb 20, 2016 5:58:07 PM via Website
MANI NV
AVG Antivirus PRO app is used.
Some sites say " com.androidhelper.sdk " is a virus, but it can't be removed by antivirus because they are system apps. You have to root your phone to remove system apps .
Ready To Help You.
How to go to root and remove the malware app. Please advise.
Maximus
- Admin
- Forum posts: 859
Feb 21, 2016, 4:13:24 AM via Website
Feb 21, 2016 4:13:24 AM via Website
It's a very long procedure, so you can easily find a tutorial from XDA-developers or other sites 
Ready To Help You.
What is meant by XDA developers? Which are the websites giving tutorials as referred by you?
Maximus
- Admin
- Forum posts: 859
Feb 21, 2016, 6:51:50 AM via Website
Feb 21, 2016 6:51:50 AM via Website
MANI NV
What is meant by XDA developers? Which are the websites giving tutorials as referred by you?
This the the site http://forum.xda-developers.com/ . search your phone model there and you will find a lot of rooting methods .
Ready To Help You.
- Forum posts: 25
Feb 23, 2016, 8:36:44 AM via Website
Feb 23, 2016 8:36:44 AM via Website
Sanjai Joseph
Which antivirus app did you used to scan your phone ?
Which antivirus is best for mobile???
my xperia z2 d6503 came with preinstalled AVG Antivirus for mobile... it works really fine for me... try it for yourself please.
Best Regards,
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