Emergency calls screen

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Jan 11, 2016, 9:23:52 AM via Website

Hi, my android M8S tv box has just booted up into an emergency calls screen. I've found the pin to take me out and back into my usual android home screen but subsequent reboots take me back to this emergency call screen......have tried clearing the cache in settings without success....do I need to do a factory reset or is there a way to clear this?
Many thanks

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