Really need help - Unresponsive screen

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  • Forum posts: 1

Aug 24, 2015, 10:49:42 PM via Website

Hi, I'm having a major issue with my phone and I could really use some help. I'm not sure if I'm on the right website for this kind of thing but... oh well.

My touch screen is completely unresponsive to any touch. The screen itself turns on, but that's it. I've tried restarting it, taking the battery out, putting it in recovery mode, but nothing has worked. I'm probably gonna get a new phone but I really wanna get the pictures off of it first. I had an SD card but nothing ever got saved to it for some reason. I can't just plug the phone in to my computer because I don't have USB debugging on and I can't turn it on if my screen doesn't work.

So, is there anything that I can do to possibly get my pictures? (or make my screen work)

Jose Rodriguez

  • Forum posts: 97

Aug 25, 2015, 9:13:04 AM via Website

For the screen try these method until it works

  1. Restart Your Android Device
    It works 80% of the time. Screen locking/managing applications often make touchscreen unresponsive. In that case you need to restart your Android device. How can I reboot my tablet, the touchscreen is not working.. Good question!
    Grab your Android tablet/phone
    Press and hold the Power Button for 10 seconds or until the screen goes blank.
    Wait a minute or two and then power on your device normally using the same button.

  2. Eject Memory Card and Sim
    Shutdown your Android device and remove the Memory card and Sim(s) attached to it. Also, remove the battery for few seconds if possible.

  3. Remove Any Cases
    Smart cases are good in protecting your device from scratches and damage. But their automatic screen wake/sleep feature sometime cause the device to malfunction. Remove the case, perform a restart.

  4. Hard Reset your Android
    For advanced users. If everything else doesn’t work, try doing a hard reset on your phone. This will wipe your phone/tablet and return it to its original condition. This usually involves holding down Volume-Up and Volume-Down button together and then pressing Power Button (every phone has different method). It starts your device in Recovery mode, you can do a Wipe-Factory-Reset from there. Use volume up/down buttons to navigate and press Power button to select. Be careful and don’t mess with other options or you may brick your phone.

  5. Knocking the Touchscreen (Not recommended)
    Remove the Screen Protector on your Android device if present. Now, gently knock every corner of your touchscreen to realign it. Sometimes continuous phone drops cause screen digitizer cable to loses its connection to device motherboard however, its a rare case.
    If you are still unable to make touchscreen work maybe its time to claim warranty, Its a lengthy process but works. Also, post comments below to share other tips not mentioned in this article.

If those don't work. Please contact the shop you buy your phone and ask for technical help.

Jose Rodriguez

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