Samsung Galaxy S4 — Data problems when roaming on sim card

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alan metchem
  • Forum posts: 1

Jan 19, 2015, 7:36:32 PM via Website

My Galaxy S4 has stopped allowing web access when using the sim card.

All is fine on wireless, and when on the sim card I can use text messages and make and receive calls.

However I can't access the internet.

When I go to settings/more networks/mobile networks//access point names and press '+', there's an error message saying 'Settings has stopped'.

I've tried restarting several times.

I don't want to do a factory reset as the recommended backup has issues with Subway Surfers and we don't want to lose 18 months worth of scores.

Can anyone suggest a fix?

Thanks

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  2
Ahmed Lizneen
  • Forum posts: 7

Jan 19, 2015, 7:43:21 PM via App

check ur network mode.. if its on network auto detection..
try to set network provider manually each time.. may b ur provlem is coming bcz u r roaming and ur sim is trying to locate a network ..

if above fails.. try to clean the cache memory.. check guides on how to clean it. its not a firmware reset

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