Google Nexus 5 — my nexus 5 stuck on erasing while factory resetting

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Jun 6, 2014, 1:27:16 PM via Website

PLEASE HELP!! My phone is stuck on the erasing screen with the android guy and his twindling antennae. its been on since an hour. All i wanted to do was a factory reset. My phone is stock. never rooted. Phone doesnt go into recovery mode too. please help me!

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Jun 6, 2014, 1:52:13 PM via Website

Aww.... I think if your device is under warranty better to take it to the nearest support for fixing. Otherwise I am afraid but you may need to flash firmware over to your device let me know if your out of warranty I will guide you through the flashing process.

— modified on Jun 6, 2014, 1:53:03 PM

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Oct 19, 2014, 8:23:36 PM via Website

i got this phone an the girl i bought it from only had like a few pictures on it an like 2 contacts she didnt even have it a week sn i did a factory reset an its stuck on the andriod guy an says erasing an has been doing it for about 10 hours!!! help.
i have a 10 month old daughter an need a to use this phone to keep incontact with babysitter

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Oct 19, 2014, 11:23:29 PM via Website

It can take a while, but the longest I've heard is 90 minutes. You can just start again as they can sometimes freeze during this process, the official instructions are:

If your phone is on, turn it off.
Press and hold the Volume Down and Volume Up buttons, and then press and hold the Power button at the same time until the phone turns on. You'll see the word "Start" with an arrow around it.
Press the Volume Down button twice to highlight "Recovery mode".
Press the Power button to start Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command".
While holding the Power button, press the Volume Up button.
Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
Scroll down to "Yes - erase all user data" and press the Power button to select it.
Note: If your phone becomes unresponsive at any point during these steps, you can restart it by holding down the Power button for several seconds.


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Sep 3, 2017, 7:03:25 PM via Website

When i get to the step that i should press the power button to start recovery mode i don't see the android robot with a red exclamation mark,i see it saying "erasing..."

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Nov 17, 2017, 4:41:16 AM via Website


How did you solve the issue . Am facing the same issue now.


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Jun 16, 2019, 6:14:30 PM via Website

theres just one problem, i cant get the phone to turn off, it just keeps showing me the animation of the android guy