- Forum posts: 3
Apr 1, 2014, 12:05:52 PM via Website
Apr 1, 2014 12:05:52 PM via Website
Hello how do I upgrade from legacy swiftkey purchased on app centre to Google play?
— modified on May 8, 2014, 3:59:56 PM by moderator
May 8, 2014, 11:10:18 AM via Website
May 8, 2014 11:10:18 AM via Website
Hi @Gary, I'm not entirely sure what you mean? If you've purchased SwiftKey already what upgrade are you talking about? Or do you mean an update? Are you not getting SwiftKey updates?
If you mean the Tablet version of SwiftKey that doesn't exist anymore, you need to get a refund on the old version to then purchase the new ''combined'' version of SwiftKey, which you can get from us once we've credited your account. If this is the case, just let me know and I'll get the ball rolling.
May 8, 2014, 11:24:12 AM via Website
May 8, 2014 11:24:12 AM via Website
Hi Gary, thanks for the prompt reply.
So, just to be clear: you would like us to refund your legacy version purchase price so you can upgrade to the new version with both tablet and phone support? Because that is the only method we have of handling the upgrade. Not exactly efficient, but it works!
May 8, 2014, 12:23:15 PM via Website
May 8, 2014 12:23:15 PM via Website
Hi Gary, I'll put through the refund anyway so you at least have some new app-spending money. No point having a paid-for app that you can't use anymore. Especially if a refund is on offer!
Update: your refund has gone through. happy shopping!
— modified on May 8, 2014, 12:41:34 PM